Extérieur

Avis sur Madrid Marriott Auditorium Hotel & Conference Center

4 out of 5
Madrid Marriott Auditorium Hotel & Conference Center
Avenida de Aragon, 400, Madrid, Madrid

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 731 avis sur 1039." "
Note des voyageurs de 8 (Bien), d’après 204 avis sur 1039." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 1039." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 1039." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1039." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Daniel

Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 17 mai 2024
Dear Daniel,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honour having you with us, and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Serving you was truly enjoyable.Sincerely,Social Media Marketing

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service
Séjour de 5 nuits en décembre 2023
Réponse de Social Media Marketing le 19 janv. 2024
Dear Anonymous,Firstly, we would like to express our gratitude for choosing our hotel as your preferred destination in Madrid.It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel, whenever your travels bring you back to the city.Best regards,Social Media Marketing

10/10 Excellent

Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Social Media Marketing le 28 sept. 2023
Dear Mohamed,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid.It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing

10/10 Excellent

Remi

Séjour de 3 nuits en décembre 2022
Réponse de Madrid Marriott Auditorium le 13 janv. 2023
Estimado Remi,En primer lugar, nos gustaría agradecerle el tiempo tomado en compartir los detalles de su pasada estancia con nosotros y por habernos elegido como su hotel de referencia en Madrid. Fue un gusto tenerle con nosotros.Esperamos nos dé la oportunidad de tenerle de nuevo con nosotros en un futuro cuando sus necesidades de transporte así lo requieran.Atentamente,Social Media Marketing

10/10 Excellent

Salima

Séjour de 1 nuit en août 2022
Réponse de Madrid Marriott Auditorium le 26 août 2022
Dear Salima,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honour having you with us, and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing

8/10 Bien

Caroline

Séjour de 1 nuit en août 2022
Réponse de Guest Relations le 24 août 2022
Estimado Cliente,En primer lugar, nos gustaría agradecerle la confianza depositada en el Madrid Marriott Auditorium Hotel y especialmente por haberse tomado la molestia de emplear parte de su tiempo en compartir su experiencia.Sinceramente agradecemos sus puntuaciones acerca del servicio que recibió por parte de nuestros compañeros. Compartiremos su cuestionario con ellos ya que estamos seguros que estarán muy agradecidos y orgullosos de su trabajo.De nuevo darle las gracias por su tiempo y esperamos poder volver a verle en su siguiente visita a Madrid. Será un verdadero placer. Atentamente,

10/10 Excellent

François

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel superbe !
1 nuitée seulement Hôtel propre, lit king size très confortable Chambre spacieuse Très bonne insonorisation
Séjour de 1 nuit en août 2022
Réponse de Social Media Marketing le 8 août 2022
Dear François, Thank you for choosing our property as your desired hotel destination in Madrid and for taking the time to share the details of your past stay with us. It was a true pleasure having you with us. We truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

10/10 Excellent

Paola, notre dame de lile perrot

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hotel proche de l'aéroport. Bon services. Autobus qui amene a un centre commerciale, a laeroport...
Séjour de 4 nuits en juillet 2022
Réponse de Madrid Marriott Auditorium le 27 juil. 2022
Dear Paola, First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honour having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Very disappointing hotel, bad shuttle service
First of all, and most importantly - do not count on the shuttle. The lags between shuttles can be up to 2 hours (!), so if your flight time is not compatible you’re on your own. The whole point of booking a hotel with airport shuttle is the convenience, which in this case was not provided. The area of the hotel is industrial, no restaurants and shops within a reasonable walking distance. The distance from this hotel to the airport is more or less the same as to some hotels near Avenida de America in downtown Madrid, definitly a better choice. The hotel itself is nothing special, the room was fine even though the window was super small and the view was the roof. Again, we treated it as an airport hotel so we didn’t expect any spectacular view. The hotel had a disturbing food kind of smell. The bed was comfortable. Wouldn’t recommend unless you have a convention in this hotel.
Séjour de 1 nuit en mai 2022
Réponse de Madrid Marriott Auditorium le 13 juin 2022
Dear Anonymous, First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. Regarding your comment about the complimentary shuttle service to and from the airport, we would like to inform you, we have shared your impressions with the corresponding department for them to study the viability of increasing the shuttle service operating hours. We also wanted to take this opportunity to inform you, we are only 9 km away from Madrid's airport, and we do have a few restaurants close by, the closes one is Asador 7 de Julio, located at Avenida del Ingeniero Conde de Torroja street which is our back door street address. We also have a few more options only 500 metres away from our property. Our colleagues from the reception will be more than happy to assist you with directions and recommendations for restaurants in the surrounding areas. We also have rooms with different views, pool view and airport view. You can ask for availability for rooms that best suites your needs with our reservations department, if there is availability. It was an honour having you with us, and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

10/10 Excellent

Raissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super je recommande
Séjour de 3 nuits en mai 2022
Réponse de Madrid Marriott Auditorium le 11 mai 2022
Dear Raissa, First of all, we would like to thank you for taking the time to share the details of your past stay with us and for choosing our property as your desired hotel destination in Madrid. It was a pleasure having you with us, and we are honoured to know that you are willing to recommend our services and facilities. We truly wish we can get the chance of having you once again in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

10/10 Excellent

Mouna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très pratique et chambre très convenable. La navette est un plus.
Séjour de 1 nuit en avril 2022
Réponse de Madrid Marriott Auditorium le 28 avr. 2022
Dear Mouna, First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honour having you with us, and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

10/10 Excellent

Christian

Séjour de 1 nuit en avril 2022
Réponse de Madrid Marriott Auditorium le 11 avr. 2022
Dear Christian, First of all, we would like to thank you for choosing us as your desired hotel destination in Madrid. It was a true honour to host you. We truly wish we host you once again in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

6/10 Satisfaisant

ANNE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel moyen
Hôtel correct mais très bruyant (portes claquées la nuit, personne qui téléphone à 3h du mat dans le couloir et se croit toute seule. Dommage car l’hôtel est sympa et le personnel également.
Séjour de 2 nuits en février 2022
Réponse de Madrid Marriott Auditorium le 1 mars 2022
Dear ANNE, First of all, we would like to take this opportunity to thank you for taking the time to share your valued feedback with us and for choosing us as your desired hotel destination. We feel very sorry that you were not able to experience a quiet and relaxing night at our property due to the noises occasioned in the corridor. We would suggest if this incident occurs on your next visit, to share your concerns with our front office teams as they will be more than happy to assist you. Not only that, but we truly wish you to give us the chance to host you again in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

10/10 Excellent

Gloire

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je conseille fortement cette hôtel. Personnel agréable
Séjour de 1 nuit en février 2022
Réponse de Madrid Marriott Auditorium le 28 févr. 2022
Dear Gloire, First of all, we would like to thank you for taking the time to share your valuable feedback with us and for choosing us as your desired hotel destination in Madrid. We are glad to know that you were able to experience a pleasant stay at our property, and inform you we will share your positive feedback regarding our colleagues with the different teams as a way to recognize their excellent performance. We truly wish we can host you once again in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

10/10 Excellent

patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022
Réponse de Madrid Marriott Auditorium le 14 févr. 2022
Dear Patrick, We thank you for sharing your past experience at our property with us and for choosing us as your desired hotel destination in Madrid. It is great to receive 10/10 ratings from our valued guests like you, as one of our outmost priorities is to ensure our guests receive an experience full of comfort and enjoyment. However, we are willing to be your hosts once again in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

10/10 Excellent

JEROME

Séjour de 2 nuits en février 2022
Réponse de Madrid Marriott Auditorium le 14 févr. 2022
Dear Jerome, First of all, we would like to appreciate the time spent on sharing your past experience on property with us. It is very important to us, that our valued customers share their thoughts with us, so we can easily identify opportunity areas for improvement. We would also like to thank you for the confidence shown and for choosing us as your desired hotel destination in Madrid. However, we wish we can get this opportunity of hosting you again in the future and provide you with another 10/10 experience, that we are sure, will exceed your previous expectations. Sincerely, Social Media Marketing

10/10 Excellent

Joseph Stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Madrid Marriott Auditorium le 25 janv. 2022
Dear Joseph, First of all, we would like to thank you for choosing us as your desired hotel destination and for sharing your amazing rating regarding the services you enjoyed. We truly wish to have you once again with us in the future whenever your travel needs brings you back to Madrid. Sincerely, Social Media Marketing

10/10 Excellent

Mariam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueil chaleureux, je recommande !
Mon séjour s’est très bien passé. Le personnel est très accueillant et à l’écoute. La navette de transport vers l’aéroport est vraiment un plus, à mon prochain retour à Madrid je reviendrai au Marriott sans hésiter !
Séjour de 2 nuits en décembre 2021
Réponse de Madrid Marriott Auditorium le 24 déc. 2021
Dear Mariam, We are delighted to have been your chosen hotel during your recent stay in Madrid. It was truly a pleasure to serve you. Your business and valued feedback are much appreciated. It has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We would love to serve you back again and provide you with an exceptional service. Sincerely, Social Media Marketing

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Très bel hôtel, nous avons soupé sur place et le service était très bien
Séjour de 1 nuit en novembre 2021
Réponse de Madrid Marriott Auditorium le 23 nov. 2021
Dear Martin, We are delighted to have been your chosen hotel during your recent stay in Madrid. It was truly a pleasure to serve you. Your business and valued feedback are much appreciated. Your feedback has been shared with the hotel team as a way of motivating and ensuring this practice will still be accomplished. Thank you for the time spend in giving feedback and hope to see you in future stays. Social Media Marketing

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Ne pas rester sur ce marriott
Horrible ce Marriot, alors que j’ai l’habitude de fréquenter les marriott. nous avions oublié le passeport dans la voiture (qui se trouvait garée à l’extérieur) du coup on a montré le DNI, et un gars du staff et venu me crier que c’était interdit de présenter un dni non-espagnol. On a été surpris qu’il nous crient depuis l’autre stand. Bref nous allons le reporter car il a été vraiment grossier. On a été cher her le passeport mais il avait pas capté et il continuer à nous faire la moral. Autant de plus les chambres sont tres moches et la papier toilette d’une qualité tres base. On a été étonnée car le mariott avait une bonne réputation et la non.
Séjour de 2 nuits en septembre 2021

6/10 Satisfaisant

Stephanie

Voyage en famille
Un séjour de repos et familiale, donc rien de spécial
Séjour de 2 nuits en août 2021

8/10 Bien

Aurélie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021

10/10 Excellent

patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice stay as allways
Really good hotel close to the airport staff really friendly and helpfull
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Assya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Genial
Séjour agréable, service professionnel
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Hanane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bravo au personnel de l'hôtel
Super confort, personnel au top, propreté 10/10 Mais vraiment un personnel au petits soins ! Pour une nuit en transit c'était parfait
Séjour de 1 nuit en juin 2021

10/10 Excellent

Dale

Les points forts : Équipements
Excellent hotel. Great staff. Fantastic venue
Séjour de 2 nuits en mai 2024

10/10 Excellent

Eduardo R.

Voyage en famille
Excellent Hotel, clean and quite, very comfortable
Séjour de 1 nuit en mai 2024

10/10 Excellent

MARIA, APODACA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carlos

Les points forts : Propreté et personnel et service
Very good service
Séjour de 1 nuit en mai 2024
Réponse de Social Media Marketing le 23 mai 2024
Dear Carlos,Thank you for taking the time to provide us with feedback about your recent stay and for choosing our hotel as your preferred destination in Madrid. Providing service to you was a pleasure.We are thrilled to hear that you enjoyed your time with us and we hope to have the pleasure of welcoming you back in the future, should your travels bring you back to Madrid.Best wishes,Social Media Marketing

10/10 Excellent

Miriam

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Except
Séjour de 2 nuits en mai 2024
Réponse de Social Media Marketing le 23 mai 2024
Dear Miriam,First of all, we want to express our gratitude for sharing the details of your recent stay with us and for selecting us as your preferred hotel in Madrid. It was a pleasure to serve you.We look forward to the opportunity to welcome you again in the future, when your lodging needs require so.Kind regards,Social Media Marketing

10/10 Excellent

Eugenia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Social Media Marketing le 17 mai 2024
Estimada Eugenia,Ante todo, queremos agradecerle por haberse tomado el tiempo de compartir los detalles de su última estancia con nosotros y por elegirnos como su hotel de referencia en Madrid. Fue un placer tenerlo como uno de nuestros huéspedes.Esperamos ansiosos la posibilidad de recibirlo nuevamente en el futuro, cuando necesite servicios de alojamiento.Atentamente,

4/10 Médiocre

Augustin, Denver

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
After a long flight delay and lost luggage at the airport, I just wanted to go the hotel and get some sleep. I called the hotel 4 times but there was no answer. The airport staff told me that there was a shuttle but there was none to be found. I ended up paying 20 euros for a taxi to the airport, and the hotel would not reimburse this. The room next to mine was noisy. I tried to call the hotel reception by phone but it took 3 more tries and at that point I was too exhausted to argue.
Séjour de 1 nuit en mai 2024
Réponse de Social Media Marketing le 17 mai 2024
Dear Augustin,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid. We are sorry to hear that we were not able to offer the expected experience during your stay with us. We have shared your comments with the team and would like to express our most sincere apologies as well as to inform, for future stays, our shuttle schedule times are published on our web and social media. It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,

10/10 Excellent

Vivian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un hotel bellísimo y Excelente servicio , la comida fabulosa
Séjour de 1 nuit en mai 2024
Réponse de Social Media Marketing le 17 mai 2024
Estimado Vivian,En primer lugar, nos gustaría agradecerle el tiempo tomado en compartir los detalles de su pasada estancia con nosotros y por habernos elegido como su hotel de referencia en Madrid. Fue un gusto tenerle con nosotros. Compartimos su comentario acerca de la calidad de la comida recibida en uno de nuestros outlets con el equipo de alimentos y bebidas, quienes estarán encantados y agradecidos de recibirlo.Esperamos nos dé la oportunidad de tenerle de nuevo con nosotros en un futuro cuando sus necesidades de transporte así lo requieran.Atentamente,Social Media Marketing

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Social Media Marketing le 10 mai 2024
Dear Christina,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing

10/10 Excellent

Ammar Alimam

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mai 2024
Réponse de Social Media Marketing le 10 mai 2024
Dear Ammar Alimam,First of all, we want to express our gratitude for sharing the details of your recent stay with us and for selecting us as your preferred hotel in Madrid. It was a pleasure to serve you.We look forward to the opportunity to welcome you again in the future, when your lodging needs require so.Kind regards,Social Media Marketing

10/10 Excellent

Cormac

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient to the airport; reasonable price: nice staff
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 10 mai 2024
Dear Cormac,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing

10/10 Excellent

Ran

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de Social Media Marketing le 10 mai 2024
Dear Ran,Thank you for taking the time to provide us with feedback about your recent stay and for choosing our hotel as your preferred destination in Madrid. Providing service to you was a pleasure.We are thrilled to hear that you enjoyed your time with us and we hope to have the pleasure of welcoming you back in the future, should your travels bring you back to Madrid.Best wishes,Social Media Marketing

8/10 Bien

Lee-Ann

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk is great. Restaurant staff useless. Took forever they got confused. Had no idea what they were doing
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 10 mai 2024
Dear Lee-Ann,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid. We have taken notes of your comments regarding the experience in the restaurant and have shared your comments with the corresponding department. It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing

10/10 Excellent

Jack

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful indoor/outdoor pool and sauna Beautiful lobby Biggest hotel in europe. All around great experience
Séjour de 1 nuit en mai 2024
Réponse de Social Media Marketing le 10 mai 2024
Dear Jack,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Serving you was truly enjoyable.Sincerely,Social Media Marketing

8/10 Bien

Bilkis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed only one night so not too much to say.
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 2 mai 2024
Dear Bilkis,First of all, we would like to take this opportunity to thank you for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Serving you was truly enjoyable.Sincerely,Social Media Marketing

10/10 Excellent

OSCAR, LEON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfecta para un descanso antes de tomar Un cuelo
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 2 mai 2024
Estimado Oscar,En primer lugar, queremos expresar nuestro agradecimiento por compartir los detalles de su reciente estadía con nosotros y por elegirnos como su hotel preferido en Madrid. Fue un gusto atenderle.Esperamos con expectativas la oportunidad de darle la bienvenida nuevamente en el futuro, cuando sus necesidades de hospedaje lo requieran.Saludos cordiales,Social Media Marketing

10/10 Excellent

Margit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Große, saubere Zimmer, sehr freundliches und hilfsbereites Personal. Ruhig. Hoteleigener Pool mit 16 m Länge, gut zum Schwimmen geeignet. Offenes Restaurant im Empfangsbereich, wo man spontan und legere etwas essen und trinken kann. Mit den Öffentlichen in ca. 30 min im Zentrum. Sehr gut geeignet für einen kurzen Städtetrip.
Séjour de 3 nuits en avril 2024
Réponse de Social Media Marketing le 2 mai 2024
Dear Margit,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing

10/10 Excellent

Danay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Divina para estar de paso y cerca del restaurante
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 2 mai 2024
Estimado Danay,Queremos expresar nuestro más sincero agradecimiento por tomarse el tiempo para compartir su opinión sobre su reciente estancia con nosotros y por elegir nuestro hotel como su destino preferido en Madrid.Fue un placer tenerle como nuestro huésped y esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro, en caso de que regrese a Madrid.Con afecto,Social Media Marketing

10/10 Excellent

genevieve Suzanne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent stay close to airport with convenient shuttle super fact check in and check out
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 2 mai 2024
Dear Genevive,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing

6/10 Satisfaisant

Jeffrey

Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 23 mai 2024
Dear Jeffrey,Firstly, we want to express our gratitude for taking the time to share the details of your recent visit and for choosing us as your preferred hotel in Madrid. It was a pleasure to have you with us.We look forward to the opportunity to welcome you again in the future, whenever your accommodation needs arise.Best regards,Social Media Marketing

10/10 Excellent

Leticia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 2 mai 2024
Estimada Leticia,Ante todo, queremos agradecerle por haberse tomado el tiempo de compartir los detalles de su última estancia con nosotros y por elegirnos como su hotel de referencia en Madrid. Fue un placer tenerlo como uno de nuestros huéspedes.Esperamos ansiosos la posibilidad de recibirlo nuevamente en el futuro, cuando necesite servicios de alojamiento.Atentamente,Social Media Marketing

6/10 Satisfaisant

Dale

Voyage en famille
Les points forts : Propreté
The Television went off every 40 minutes; unable to get help with it. The room smelled like burned rubber -
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 2 mai 2024
Dear Dale,Thank you for taking the time to provide us with feedback about your recent stay and for choosing our hotel as your preferred destination in Madrid. Providing service to you was a pleasure. We are sorry to know that you had experience issues with the in-room TV and mentioned smell on your room, therefore would like to take this opportunity to express our most sincere apologies for not being able to provide a wonderful experience. We have shared your comments with the maintenance team in order to have this reviewed. We are thrilled to hear that you enjoyed your time with us and we hope to have the pleasure of welcoming you back in the future, should your travels bring you back to Madrid.Best wishes,Social Media Marketing

10/10 Excellent

kamil

Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 17 mai 2024
Dear Kamil,Firstly, we want to express our gratitude for taking the time to share the details of your recent visit and for choosing us as your preferred hotel in Madrid. It was a pleasure to have you with us.We look forward to the opportunity to welcome you again in the future, whenever your accommodation needs arise.Best regards,Social Media Marketing

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien ubicada y con servicio de transporte para el aeropuerto
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 26 avr. 2024
Estimada María,Ante todo, queremos agradecerle por haberse tomado el tiempo de compartir los detalles de su última estancia con nosotros y por elegirnos como su hotel de referencia en Madrid. Fue un placer tenerlo como uno de nuestros huéspedes y saber que pudo disfrutar de nuestra ubicación y servicio gratuito de transporte desde y hacia el aeropuerto. Esperamos ansiosos la posibilidad de recibirlo nuevamente en el futuro, cuando necesite servicios de alojamiento.Atentamente,Social Media Marketing

10/10 Excellent

Lilly, Pasadena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shuttle service helps
Séjour de 1 nuit en avril 2024
Réponse de Social Media Marketing le 26 avr. 2024
Dear Lilly,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. We are glad to know that we were able to offer a complimentary shuttle service to and from Madrid airport. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Serving you was truly enjoyable.Sincerely,Social Media Marketing