Kastelen in Maceió

'A 5 star Hotel..Great service at the front desk .Great reception. The bar and restaurant. Room service expecional...the staff is attentive and helpful ..Great breakfast. It's a beautiful place'

'Hotel was very Clean,staff amazing. Breakfast can be a little better.'

'O hotel é ótimo, recepcionistas muito simpáticos e atenciosos , o cafe da manhã perfeito, muitas opções, a única coisa que não gostei, foi por que me colocaram em um andar e meu filho e pai em outro, e o estacionamento muito caro .'

'For a luxury hotel, I wasn’t as impressed. The room was very dated and not super clean. Bathroom had mold. The pictures k line definitely make it look nicer. Food was fine. Nothing special. Pool upstairs has a nice view but was small. Chairs were super uncomfortable to lay out on. Good location though and breakfast had plenty of fresh options.'

'Hotel muito bom, mas tinha que ter'

'Qdo comprei ficou meio escondido no anuncio q parte do cafe da manha eles nao foram bem claros quanto ao cafe e acabamos sem cafe da manha no hotel e tivemos que tomar cafe numa padaria'

'Travesseiros horríveis, muito barulho no quarto, acredito que seja da caldeira deles, ducha ruim, o hotel deixou muito a desejar, com o mesmo valor tem hotéis muito melhores, minha 4ª vez em Maceió, foi a primeira vez que fiquei no Mercure, sorte que foi apenas por uma noite, pois voltei de Japaratinga e ficamos uma noite pra pegar o voo pela manhã no outro dia, a experiência não foi boa, não condiz com a rede Mercure, aliás que o Ibis Style ao lado é muito melhor, já me hospedei lá em outra...

'Café da manhã muito bom. Quarto pequeno'

'It would have been nice to be informed that the gym was not available for the duration of our stay prior to our arrival. (although they said we could use the gym on their other hotel, it was not a feasible solution. The staff was nice, the location was perfect, the room was clean, the rooftop pool was nice and quiet (apart from when one family decided to let their children run wild, then we and others had to leave as it became too much on the other people there). Breakfast had a good variety...

'Tivemos um upgrade e foi incrível.'

'The breakfast was great. The luncheon dinner left a lot to be desired. The food was not good at all extremely salty and did not taste like Brazilian bread food at all, which is very delicious disappointed in the food.'

'There were mosquitoes in my room. I told management twice & twice they said someone was going to spray the room. I had daily bites. I sprayed mosquito repellent every night around the bed to keep them from biting me but was still bitten.'

'I liked the location, cleanliness and hygiene. Staff very helpful. But the internet was down too many times, and was a nuisance. But the worst thing I could single out was the elevator. Way too many guests for only two elevators. There were always line ups of people to get to the elevator. Very unpleasant. Thanks.'

'Quarto limpo, cama excelente'

'Problemas com manutenção do mobiliário, preservação dos quartos, serviços de limpeza, falta de comunicação entre as equipes da recepção, necessidade de mudança de quarto durante o período da estadia por conta de falhas na reserva.'