Loutró

Very friendly and helpful staff.

This is by far not a luxury property, and not with the cost by far. When we arrived the safe was not working because the batteries were not changed. Then, we lost electricity. No ac all first night. And there’s an exit sign which is bright green flashing like a disco all night. Second day the called an electrician & it went back on. Only to turn off 3 times during the night. Finally around 4 am I was able to re set it. Flashing exit sign never stopped. They taped it up with a black plastic bag, but it was so bright that you could still see the flash. Then there’s a wall to look at on your patio & sand in the jacuzzi which was “clean”. The desk is not manned all the time & once they leave, they close the patio doors and turn off the lights. So no water, no nothing. All this for a starting price of $600 per night, our friends paid more to look at a parking lot. Overall really a low end place. If you go to this island, rest a room for $200 & it will be great, with the money, and you will likely have ac. Don’t go to this crazy dump.

We loved our stay at Laguna and didn’t want to leave. The hotel is stunning with beautiful landscaping and modern and chic design details. The rooms were incredible, clean, spacious and very high end design details. The staff were friendly and very helpful. It’s an upscale, small boutique feel with personalized care for their guests. Highly recommend this beautiful resort.