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Beoordelingen van Vanllee Hotel and Suites

3 out of 5
Vanllee Hotel and Suites
1211 E Garvey St, Covina, CA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 546 van 1419 beoordelingen" "
Gastenscore: 8 - Goed. 208 van 1419 beoordelingen" "
Gastenscore: 6 - Redelijk. 211 van 1419 beoordelingen" "
Gastenscore: 4 - Matig. 170 van 1419 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 284 van 1419 beoordelingen" "

7,0/10

Netheid

7,4/10

Personeel en service

6,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Vasilina, Nieuw Vennep

Negatief: Staat van de accommodatie en faciliteiten
Get not clean room and couldn’t change it. Hopefully got fresh towels.
1 nacht verbleven in mei 2024

8/10 – Goed

Robertus

1 nacht verbleven in augustus 2023
Reactie van dt op 22 aug 2023
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 – Ontzettend slecht

Jason

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is disgusting. It is filled with black mold. Do not stay here.

4/10 – Matig

Joseph

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
At first glance the property appears well taken care of however once you settle in, you quickly notice issues regarding cleanliness and maintenance.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Ricardo

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Saw pictures of the place and felt in love, arrived and it was completely different. Location was not well maintain, parking was dirt, front desk was not helpful. Hotel rooms were disgusting, minkid tooknoff his socks and started running, his feet became soo blacn from the dirt. I asked front desk to please send someone to mop, they said the next day they weere going to send someone, they never did. Floors were dirty throughout my stay
6 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Jason

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is disgusting. It is still with black mold. Do not stay here.
2 nachten verbleven in mei 2024

4/10 – Matig

Rebecca

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Lights wouldnt work, they would randomly switch on and off. The bathroom didnt even have a curtain or a shower handle to shower. Beds were clean. Staff did offer a different room but when we went it was the same light situation. Low price but we do get what we pay.
1 nacht verbleven in mei 2024

6/10 – Redelijk

stephany

Room was decent for the price. Unfortunately the air conditioning did not work it was super hot and humid. Ice machine not working. Dirty pool and jacuzzi also not working.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

John

1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Aaron

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very very strange place. Just stay somewhere else.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Luis, Baldwin Park

Reisde met partner
Positief: Netheid, personeel en service
A few elevators are under construction, overall great facility, great staff, super super spacious rooms!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Mahdi, MILLBRAE

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff and most importantly very clean room and free parking.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Valeria, Glendale

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Amanda

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Alejandro

Is good for the price ,
1 nacht verbleven in mei 2024

4/10 – Matig

Xavier

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Booked a standard suite and expected decent cleanliness but I was wrong, the room was organized but floors were swept and not mopped. Bed and couch had few stains and hair, as well as left over hair in the shower. Had okay expectations when booking because pictures looked decent but will continue to book chained hotels instead of independent.
3 nachten verbleven in mei 2024

8/10 – Goed

Jose

2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Briseida

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We got booked into a room that wasn’t clean. The bed had no bedding just the mattress it was stained. There were things left bending from previous people ex-trash beer bottles it was dirty! We asked for a clean room and we got another one but same thing left trash from previous people ex-trash one shoes. I do not recommend.
2 nachten verbleven in mei 2024

8/10 – Goed

Diamondtina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing place to stay! Love that they provided breakfast in the morning.
2 nachten verbleven in mei 2024

6/10 – Redelijk

Rene

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The bathtub looked dirty, the towels were stained, the carpet ripped and had to ask the front office for an iron that worked from time to time. It's a pity how management has abandoned this property. The room was spacious, just needs an update.
1 nacht verbleven in mei 2024

4/10 – Matig

STACY

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had requested an upgraded room. They put us in the very back of the hotel. When we opened the door of the first room it was still in the process of being renovated. We had to go back to the front to request another room. This room was not upgraded. The bathroom was horrendous. The tiles were broken, the toilet clunked when you sat on it like it was loose, the ADA handle in the shower was not screwed into the wall. The bed felt like we laying on a board but the worst thing of all; the pillows smelled like someone had urinated on them. Due to all of this, it was a horrible night of no sleep. I mentioned all of this to the front desk agent when checking out and was told that she would make a note for housekeeping and maintenance. There was no apology or an offer to make any of it right. I rarely ever submit reviews but I do not want another person to experience what we did and have their stay ruined.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Lindsay

Reisde met familie en kleine kinderen
Negatief: Personeel en service
$200 deposit threw us off we had to use our spending money to stay so we literally just slept there. I use to work here and if it wasn’t bad then it’s worse.. There’s a bunch of people that live there with a lot of kids. The ac didn’t work at all we had it on and the kids woke up super cranky and sweaty terrible stay. They renovated the room it was nice but the floor was lifting from water damage and the floors themselves were filthy my husbands feet were black!
1 nacht verbleven in mei 2024
Reactie van dt op 18 mei 2024
We just release the incindetal deposit upon check out, thanks

6/10 – Redelijk

Ty

Nice clean place.
1 nacht verbleven in mei 2024
Reactie van dt op 18 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 – Uitstekend

Ying

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good choice for the traveler
1 nacht verbleven in mei 2024
Reactie van dt op 18 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 – Ontzettend slecht

Manny

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Attention Vanllee Hotel and Suites patrons: Please take heed of the reviews concerning this establishment. They accurately reflect the current state of affairs, particularly regarding cleanliness, with reports of dirty over all. Such feedback is critical, as it impacts customer perceptions significantly. To remain competitive in the hospitality industry, it is imperative that the management prioritize customer satisfaction and address these concerns promptly. Management please listen to your customers!!!!!!!!
3 nachten verbleven in mei 2024
Reactie van dt op 18 mei 2024
sorry for the inconvenience during you stay

2/10 – Ontzettend slecht

Vanessa

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Emerson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van dt op 18 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 – Uitstekend

Crystal

2 nachten verbleven in mei 2024
Reactie van dt op 7 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

8/10 – Goed

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van dt op 7 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 – Uitstekend

Tamera

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in mei 2024
Reactie van dt op 7 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 – Uitstekend

Reynaldo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decoration
2 nachten verbleven in mei 2024
Reactie van dt op 7 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

6/10 – Redelijk

jerry

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Serena

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The pool
1 nacht verbleven in mei 2024
Reactie van dt op 4 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

6/10 – Redelijk

APRIL

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The rooms were dusty, marks on the wall, shower isn't clean (need to spray down with bleach), toilet wasn't working initially (had to re-hook the chain and flapper to the float and the water was not turned on to re-fill), underside of the tank cover edges was dirty, and bathroom sink was clogged.
1 nacht verbleven in mei 2024
Reactie van DT op 7 mei 2024
Sorry for the inconvenience during your stay

2/10 – Ontzettend slecht

Marcos

1 nacht verbleven in mei 2024
Reactie van dt op 4 mei 2024
Sorry for the inconvenience during your staying

2/10 – Ontzettend slecht

Adam

Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointed
1 nacht verbleven in april 2024
Reactie van dt op 4 mei 2024
Sorry for the inconvenience during your staying

8/10 – Goed

John

2 nachten verbleven in april 2024
Reactie van dt op 18 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

6/10 – Redelijk

Angela

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van dt op 4 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 – Ontzettend slecht

Inez

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom didn't work, was changed rooms after an hour of complaining. Asked for some compensation, they declined other than a free night in the future. I will never go back there.
2 nachten verbleven in april 2024
Reactie van dt op 23 apr 2024
Sorry for the inconvenience during your staying, we will improve the hotel service

10/10 – Uitstekend

Ricardo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was Very good
2 nachten verbleven in april 2024
Reactie van dt op 23 apr 2024
Thanks for staying at Vanllee hotel suites and looking forward to seeing you again

8/10 – Goed

Tania A.

1 nacht verbleven in april 2024
Reactie van dt op 18 mei 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

8/10 – Goed

jose f

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Place in need off upgrade!!!!! Terrible mattress topper for bed!!! No real mattress !!!
1 nacht verbleven in april 2024
Reactie van dt op 23 apr 2024
Thanks for staying at Vanllee hotel suites and looking forward to seeing you again

2/10 – Ontzettend slecht

Jose

Negatief: Netheid, staat van de accommodatie en faciliteiten
AC didn’t work on 3rd floor. Restroom sink had shaving hair, restroom over all nasty.
1 nacht verbleven in april 2024
Reactie van dt op 23 apr 2024
Our hotel had turned on the heater at this period, thanks.

2/10 – Ontzettend slecht

James

Negatief: Voorzieningen
Took 15 minutes for anyone to even come to desk to help us, elevator didn’t work, A/C so noisy had to shut off. Stains everywhere in room. Dirty in room. Hole in ceiling in bathroom , too much to list
2 nachten verbleven in april 2024
Reactie van dt op 23 apr 2024
Sorry for the inconvenience , we had three elevator on working, thanks.

8/10 – Goed

Aurora

Reisde met familie
Positief: Personeel en service, voorzieningen
I like the room design which includes a couch with a pullout bed in the rooms. Would like to see them improve the Wi-Fi access as I was at the back of the hotel and could not get connected to their "free" Wi-Fi amenity the entire stay, even with following the suggestions of the front desk staff. Will most likely stay here again but will be requesting a room closer to the front of the hotel where the Wi-Fi signal is stronger.
2 nachten verbleven in april 2024
Reactie van dt op 16 apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

6/10 – Redelijk

Janis

Zakenreiziger
You can tell the property was once a nice high end place to vacation. Unfortunately, the years have not been too kind. The rooms were adequate, beds were comfortable, and the room was relatively clean. But they would definitely benefit from a renovation. The AC in many of the rooms worked, but not terribly well and did not work at all in at least one of the 5 rooms we rented for our team's stay. Overall, it was a decent property for the price we paid, and has a ton of potential to be very nice. Currently though, it is just a bit shabby.
4 nachten verbleven in april 2024
Reactie van dt op 16 apr 2024
Thanks for staying at Vanllee hotel and suites

4/10 – Matig

Lorraine

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van dt op 16 apr 2024
Thanks for staying at Vanllee hotel and suites

10/10 – Uitstekend

Oscar

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van dt op 16 apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

4/10 – Matig

Isaac

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The shower not working properly
1 nacht verbleven in april 2024
Reactie van dt op 13 apr 2024
Sorry for the inconvenience during your stay, we will improve the hotel service

2/10 – Ontzettend slecht

tanya

Reisde met partner, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There were multiple people living in the hotel, bags of dirty clothes sitting in walk ways, garbage piled up, room smelled like bug spray, beds were extremely hard, no tv in the couch area just a hole in the wall where it looked like someone stole the tv. Elevator reeked of smoke to the point we took the stairs. Definitely would not stay again.
1 nacht verbleven in april 2024
Reactie van dt op 13 apr 2024
Sorry for the inconvenience during your stay, we will improve the hotel service