Exterieur
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Beoordelingen van Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 2222 van 3606 beoordelingen" "
Gastenscore: 8 - Goed. 708 van 3606 beoordelingen" "
Gastenscore: 6 - Redelijk. 328 van 3606 beoordelingen" "
Gastenscore: 4 - Matig. 172 van 3606 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 176 van 3606 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

anne

4 nachten verbleven in november 2023
Reactie van Michael Garcia op 10 jan 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 – Ontzettend slecht

ellen

6 nachten verbleven in oktober 2023
Reactie van Michael Garcia op 22 nov 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 – Redelijk

Sylvia, 's-Herogenbosch

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
De kamers zijn op een rare manier verbouwd. Het lijkt of ze een kant en klaar cabine in een oude kamer hebben gezet. Bij ons liep alles heel schuin af. De airco moet op de koudste stand zodat je gek wordt van de herrie en wind.
1 nacht verbleven in september 2023
Reactie van Michael Garcia op 15 sep 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

Miranda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig.
Mooi hotel. Geweldig bed en geweldige service van gerry bij het inchecken. Ontbijt goed. Misschien het enige wat we mistte was wat hartig beleg. Heerlijk zwembad en binnen 10 minuten lopen was je bij universal. Wel een stukje via een hellende weg. Metro naar LA vlakbij. Echt een geweldig verblijf.
2 nachten verbleven in juni 2023
Reactie van Michael Garcia op 21 jun 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Aditya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Arun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located at a convenient distance with a shuttle facility to Universal studios, we made good use of our time. The facilities were quite nice and we felt very comfortable as a family.
2 nachten verbleven in mei 2024

8/10 – Goed

Jomit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The universal studio shuttle was very convenient.
2 nachten verbleven in mei 2024

6/10 – Redelijk

Dong

Reisde met familie en kleine kinderen
Bathroom is not well maintained
2 nachten verbleven in mei 2024

8/10 – Goed

Dekeidra

Reisde met familie
Positief: Netheid, personeel en service
The staff at the hotel were amazing! However I expected the room to be a little better for $400 a night. I didn’t have a microwave and I was. Unable to heat my pizza.
2 nachten verbleven in mei 2024

8/10 – Goed

Valter

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The parking lot never worked, U pay 42 Uds per night tax, and the room key for opening it beber worked, and the help button sometimes they just don’t answer , so I had to leave the car in garage and go to front desk for some help and anyway it didn’t worked one single time .
3 nachten verbleven in mei 2024

10/10 – Uitstekend

jing feng, Smyrna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like the staff as well
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Leyla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is great! They are very friendly and helpful!
2 nachten verbleven in mei 2024

6/10 – Redelijk

Shicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Paul

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Had a late check in due to delayed 8 hour travel day. Once I was near the hotel, I called for directions due to roadwork closures and GPS not recognizing the access issues into the hotel. The front desk kept transferring me to a concierge desk that was closed. I drove in circles for 30 min. Finally arrived at the hotel at 10:30pm to check in to my room. Had to immediately order food and sleep due to a 7am wake up call for work. Went to bed at 12:30am and at 1:30am I was ripped out of sleep to an excruciating and startling fire alarm. I jumped out of bed panicked and ran out of my room to see what was happening. The entire floor was flashing lights and the alarm was screaming through out the halls and all rooms on my floor. A few startled guests were also out of their rooms at this time. I decided to take the stairs 9 floors down to the lobby to see what was happening. When I finally made it down, no one was in sight. Not one employee was at the front desk. I ran outside the hotel to look at the building to see if there was smoke or a fire and I saw from the windows that just my entire floor was flashing emergency lights. I went back inside to the front desk and finally someone was coming out from a side office. I explained what was happening and they had no no idea. I was assured that there was no emergency. I went back to my room and 10 min later the electricity was shut off completely. Pitch black on my entire floor. Power went back on 20 min later. I got 3 hours sleep.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

David James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful building and grounds. Shuttle a bit slow to arrive, and elevators get a bit overwhelmed at times, but otherwise all was great! Well appointed rooms, pool and hot tub were great too.
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 – Goed

Tamra

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Greg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First room was noisy from traffic, but the next day we requested a quieter room, which was provided. Then the stay and concierge was excellant.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful location to Universal Studios, free shuttle from hotel and Metro station nearby to get to Hollywood Blvd. Staff was wonderful and helpful. Hotel was so nice and reasonable in price.
3 nachten verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

ERIK

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay. Friendly staff.
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

ERIK

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. Friendly staff. Will stay here again
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 – Goed

Spencer

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Fahria

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you are planning to visit universal studio then this is the place to be. You can walk to the universal studio in 8 min. Shuttle runs every 15 min. View of the mountain from the room is amazing. Staff is very friendly and attentive. We enjoyed the stay a lot. Will stay here again.
4 nachten verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Courtney

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So nice it is so close to the theme park. Friendly staff, clean room and overall good experience
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Lily

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we first got there, they gave us a room was that half of a joint room. Nothing like the photo on here. You walk into the room and there is a bed and walls. That’s it. My partner and I found it unacceptable considering the price we paid. So we went to the front desk to ask for an upgrade. The staff was awesome. They gave us a room on the 9th floor (no charge), the room looked exactly like the picture of the traditional king size room. Really happy at the end!
3 nachten verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicación
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

kellye

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great hotel with amazing staff. The courtesy bus to Universal Studios was awesome, but the hotel itself was walking distance (~10min). Complimentary water, drinkable in room coffee, comfortable and nothing was too hard for any staff member. As a family with 2 children, it was a fantastic hotel!!!
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 25 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Megan, Rohnert Park

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It sucks that we have to pay for parking when we’re already paying for the room, but the rooms are nice and clean and everything is very upscale
1 nacht verbleven in februari 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Jose

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

JEFFREY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Ashley

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance from universal
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 – Goed

Jacqueline, San Antonio

Positief: Netheid, staat van de accommodatie en faciliteiten
I didn’t realize this hotel was part of universal studios. If you have children it’s great. If your looking for quiet this is not your hotel. Children were running upstairs in the room above me hours a day which is normal for children. I had only noticed that the hotel was close to my son who was graduating from a local university.
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 – Redelijk

Cesar

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Parking is to expensive and the bathroom door don’t close and no body fix it
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

Michael, Fremont

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As someone who has never stayed here I wasn’t sure what to expect. The key cards were cool a Super Nintendo Mario themed one. They worked with no issues for the room. I didn’t need it but they had a desk where you could order tickets to universal which saves time or any other info you would need. There’s an elevator should you miss to shuttle to city walk don’t walk up hill it’s a pain in the ass but instead take the elevator to the Hilton. The Starbucks is open to 11 am and they sell everything at fair price while other stuff is hotel price. Everything is very convenient and easy. I didn’t use the 24 hour gym but it’s great they have that and i also didn’t use the pool but you don’t need to bring your towels. I would definitely stay here and recommend the hotel to people. I had one minor issue that wasn’t the hotels fault but the former guest and they handled it right away. They made sure I was the priority.
4 nachten verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

VIVIAN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I recently stayed at the Sheraton Universal City and overall had a pleasant experience with a few notable points.First off, the location is fantastic—being so close to Universal Studios was incredibly convenient. It made our trip much easier and more enjoyable. Additionally, the beds were very comfortable, providing a good night's sleep after a long day at the park.However, there were a couple of areas that could use some improvement. The hallways leading to the rooms had a musty smell, and unfortunately, the rooms themselves didn't have that fresh, clean scent you'd expect. This was a bit disappointing. Furthermore, the main shower head in our bathroom didn't work, which was quite inconvenient.Despite these issues, the staff were friendly and attentive, which made our stay more pleasant. I hope the hotel addresses these concerns because it has the potential to be an even better place to stay.I would recommend the Sheraton Universal City for its excellent location and comfortable beds, but I also hope they make some improvements to enhance the overall guest experience.
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Kristina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff and prompt delivery of requests. Accommodating with early check in. Very clean
3 nachten verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Catarino

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great experience with excellent staff on hand.
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Pawel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a comfortable room, and the location is perfect for accessing City Walk and the theme park. I liked the hotel pillows so much that I ordered some when I got home!
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 – Goed

Josephina

Reisde met familie
Positief: Personeel en service, voorzieningen
Great place to take your family.
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Nicholas J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The cost to self park was $44 / night.
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Lisa Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service and staff are outstanding! It was very clean and the food was good. Easy to get to Universal. They have a shuttle to transport you and comes around about every 15 min or you can walk it in 10 min. Would stay here again.
3 nachten verbleven in mei 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 – Goed

Susan, Auckland

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 – Ontzettend slecht

Sukwon

1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 – Goed

Rachel

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Next to freeway, loud traffic. Patio was dirty
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 – Matig

Benjamin

Negatief: Netheid, staat van de accommodatie en faciliteiten
No
4 nachten verbleven in mei 2024
Reactie van Michael Garcia op 22 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

Ximena Paola

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cómodo
4 nachten verbleven in mei 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Aloha, American Canyon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 – Ontzettend slecht

TERESA

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 – Redelijk

Clara

Reisde met partner
Positief: Netheid, personeel en service
Close to everything, and transportation didn't like it been outdated.
1 nacht verbleven in mei 2024
Reactie van Michael Garcia op 17 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!