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Beoordelingen van InterContinental Los Angeles Downtown, an IHG Hotel

4.5 out of 5
InterContinental Los Angeles Downtown, an IHG Hotel
900 Wilshire Blvd, Los Angeles, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 1629 van 2389 beoordelingen" "
Gastenscore: 8 - Goed. 339 van 2389 beoordelingen" "
Gastenscore: 6 - Redelijk. 187 van 2389 beoordelingen" "
Gastenscore: 4 - Matig. 117 van 2389 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 117 van 2389 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Auke, EMMELOORD

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The views are breathtaking!
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Raymond, Hoorn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is great. The staff are really friendly and some of them did help us unloading the car. And our baggage were delivered in our room. The view is also very spectaculaire. You can see Hollywood from the hotel and the rest of LA. Only downside is, you can not park nearby or in the hotel. We parked our car nearby Historic Broadway metro station.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 11 mei 2024
Raymond, it's wonderful to hear your remarkable experience at InterContinental Los Angeles Downtown. We're thrilled that our team members' warm hospitality made a great impression on you and that our unrivaled views added to your enjoyment. We do understand the inconvenience related to parking; our location in the bustling downtown area often adds to the parking challenge. We appreciate your understanding and we can't wait to welcome you back for another fantastic experience.Matthias KaiserHotel Manager

10/10 – Uitstekend

Cem

1 nacht verbleven in februari 2024
Reactie van Customer Service op 15 feb 2024
Cem, thank you for giving InterContinental Los Angeles Downtown, an IHG Hotel a perfect rating. We are thrilled to know you enjoyed your stay and we truly look forward to your next visit.Matthias KaiserHotel Manager

10/10 – Uitstekend

Jasper

15 nachten verbleven in december 2021

10/10 – Uitstekend

Avraj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice view
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The parking was so complicated. But everything else was wonderful.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mei 2024
Chris, thank you for your feedback. It's great to hear that you had a wonderful experience at InterContinental Los Angeles Downtown. We're constantly working to improve all aspects of our service and appreciate your input on the parking. We're looking forward to welcoming you back.Matthias KaiserHotel Manager

8/10 – Goed

Donaldo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Thanks for the great rating, Donaldo!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting InterContinental Los Angeles Downtown soon, we'd love to have you back!Matthias KaiserHotel Manager

10/10 – Uitstekend

Valejo, Las Vegas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great stay at this amazing hotel
2 nachten verbleven in mei 2024
Reactie van Customer Service op 25 mei 2024
Valejo, InterContinental Los Angeles Downtown is delighted to hear that you consistently enjoy your stays with us. We're looking forward to welcoming you back for another exceptional experience.Matthias KaiserHotel Manager

10/10 – Uitstekend

Angel, Maple Ridge

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location, and staff.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 25 mei 2024
Angel, the team at InterContinental Los Angeles Downtown is thrilled to hear you loved the location and appreciated our colleagues. Thank you for your kind words. We look forward to welcoming you back!Matthias KaiserHotel Manager

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a beautiful hotel. The staff is amazing.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Kevin, thank you for your kind words! The team at InterContinental Los Angeles Downtown is thrilled to hear that you had an amazing experience. We look forward to welcoming you back soon!Matthias KaiserHotel Manager

10/10 – Uitstekend

Luis

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good hotel recommended
3 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Luis, thank you for your kind words! The team at InterContinental Los Angeles Downtown, an IHG Hotel, is delighted to hear you enjoyed your stay. Your recommendation is greatly appreciated. We’re looking forward to welcoming you back in the future!Matthias KaiserHotel Manager

6/10 – Redelijk

Alexandra

Positief: Personeel en service
4 nachten verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Alexandra, thank you for taking the time to provide your rating. We always strive to enhance our guests' experience and would love the opportunity to understand what could have made your visit better. We appreciate your feedback and hope to welcome you back for an improved stay.Matthias KaiserHotel Manager

10/10 – Uitstekend

Jamie, Seattle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Jamie, thank you for the fantastic rating! The team at InterContinental Los Angeles Downtown is thrilled to know you had such a great experience. We're looking forward to welcoming you back soon!Matthias KaiserHotel Manager

10/10 – Uitstekend

3286

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
clean and good design
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
3286, thank you for your fantastic feedback! The team at InterContinental Los Angeles Downtown, an IHG Hotel, is delighted to hear you appreciated the cleanliness and design. We look forward to welcoming you back soon!Matthias KaiserHotel Manager

6/10 – Redelijk

Misaki

Negatief: Netheid
排水溝の掃除ができてない。
3 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
美咲さんご意見ありがとうございます。排水に関するご意見は承りました。ご安心ください。ご指摘いただいた問題は調査中です。ご意見に感謝し、今後さらに良いサービスを提供できるよう努めてまいります。Matthias KaiserHotel Manager

10/10 – Uitstekend

Jenny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Luxurious property. Very clean rooms.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mei 2024
Jenny, the team at InterContinental Los Angeles Downtown, an IHG Hotel, is thrilled to hear you had such a wonderful experience. It's fantastic to know you appreciated the luxurious property and immaculate rooms. We hope to welcome you back soon!Matthias KaiserHotel Manager

8/10 – Goed

Rodriguez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Thanks for the 4/5 rating, Rodriguez!We're thrilled you enjoyed your time at InterContinental Los Angeles Downtown, an IHG Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!Matthias KaiserHotel Manager

10/10 – Uitstekend

Seoyeong

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
Thank you for the excellent rating, Seoyeong!Our goal is to go above and beyond to ensure our guests have a memorable experience at InterContinental Los Angeles Downtown, an IHG Hotel! We look forward to hosting you again soon.Matthias KaiserHotel Manager

6/10 – Redelijk

Hee Young, seoul

Negatief: Netheid, personeel en service
3 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Hee Young, thank you for leaving a rating. Your feedback is important to us. If you have any specific comments or suggestions about your stay, we would love to hear from you. We are always looking to improve our guest experience.Matthias KaiserHotel Manager

6/10 – Redelijk

Ricky

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Customer Service op 15 mei 2024
Ricky, thank you for taking the time to leave a rating. Your evaluation suggests there might be some areas for improvement. We'd appreciate if you could share details about your stay with us. It would help us offer a better experience in the future. We hope for an opportunity to provide you with a more exceptional stay.Matthias KaiserHotel Manager

10/10 – Uitstekend

Marlyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel !
3 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Marlyn, thank you for your kind words! The team at InterContinental Los Angeles Downtown, an IHG Hotel, is thrilled to hear you had such a positive experience. We're looking forward to welcoming you back!Matthias KaiserHotel Manager

2/10 – Ontzettend slecht

stephanie

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
We appreciate the feedback, Stephanie.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.Matthias KaiserHotel Manager

10/10 – Uitstekend

Olivia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the view from my room floor 62
2 nachten verbleven in april 2024
Reactie van Customer Service op 10 mei 2024
Olivia, it's great to hear you enjoyed the stunning vistas from your room on the 62nd floor at InterContinental Los Angeles Downtown, an IHG Hotel. We pride ourselves on offering unforgettable views and are pleased you were able to take advantage of this during your stay. We hope to welcome you back soon to continue making memorable experiences.Matthias KaiserHotel Manager

10/10 – Uitstekend

Raynald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always love staying here you guys never disappoint me
2 nachten verbleven in maart 2024
Reactie van Customer Service op 7 mei 2024
Raynald, it's great to hear that you always enjoy your stays at InterContinental Los Angeles Downtown, an IHG Hotel. We sincerely appreciate your continued trust and look forward to never disappointing you in the future. There's nothing we love more than providing our guests with an exceptional experience.Matthias KaiserHotel Manager

10/10 – Uitstekend

Atnafu

2 nachten verbleven in februari 2024
Reactie van Customer Service op 26 mei 2024
Thank you for the amazing rating, Atnafu!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at InterContinental Los Angeles Downtown soon!Thanks again for leaving your feedback!Matthias KaiserHotel Manager

10/10 – Uitstekend

Atnafu

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel !
1 nacht verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Atnafu, it's fantastic to hear that you appreciated the beauty of InterContinental Los Angeles Downtown, an IHG Hotel. Our colleagues continually strive to provide top-quality service and an unforgettable experience. We're thrilled to know we achieved that with your stay. Looking forward to welcoming you back for another enjoyable visit.Matthias KaiserHotel Manager

6/10 – Redelijk

Bryan

Reisde met partner
Elevator system was ridiculous. Checkin on Floor 70. Every single ride up to your room even in on floor 52 or 5, required a stop on Floor 70 to transfer. No complimentary water. Had to call daily for housekeeping and out of 7 days, coffee only refilled twice and NO CUPS OR STIR STICKS. Nice looking hotel but would not recommend
7 nachten verbleven in april 2024
Reactie van Customer Service op 6 mei 2024
Bryan, it's regrettable to hear about your experiences with the elevator system and room service requirements. Transitioning floors should be a simple affair, and we apologize for any frustration you faced. It's disappointing to hear about the lack of amenities replenishment during your stay. We value your feedback and will use it to improve the quality of service offered. Your experience was not indicative of the high level of service we strive for, and we would truly appreciate another opportunity to serve you better in the future.Matthias KaiserHotel Manager

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room, large and well equipped gym, expensive restaurants, but overall a great stay
1 nacht verbleven in mei 2024
Reactie van Customer Service op 5 mei 2024
Daniel, thank you for sharing your favorable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. It pleases us to know that you found our rooms clean and appreciated our well-equipped fitness center. We're glad that, despite finding our dining options a bit costly, you had a wonderful stay overall. We look forward to your next visit.Matthias KaiserHotel Manager

8/10 – Goed

Charles

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 3 mei 2024
Charles, it's great to hear you had a satisfying experience at InterContinental Los Angeles Downtown, an IHG Hotel. We're grateful for your rating and trust you enjoyed your time with us. We're looking forward to your next visit.Matthias KaiserHotel Manager

10/10 – Uitstekend

rolando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great view. Polite staff.
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Rolando, thank you for your glowing feedback. We're thrilled you enjoyed the amazing vistas at InterContinental Los Angeles Downtown and found our team members courteous and professional. We hope to have the pleasure of welcoming you back soon.Matthias KaiserHotel Manager

8/10 – Goed

Robeon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved it. I would’ve given it 5 stars if the amenities were good and available.
3 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Robeon, we're delighted to learn that you had such an enjoyable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We're sorry that the amenities didn't entirely live up to your expectations and we are prioritizing improvements in this area. We hope to have the opportunity to welcome you back for a complete five-star experience!Matthias KaiserHotel Manager

10/10 – Uitstekend

Ariel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chantel at the Front Desk was very kind, even offered to take pictures of us in the night-sky. Great hotel, would highly recommend.
1 nacht verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Ariel, much appreciated for the wonderful feedback regarding your recent visit to the InterContinental Los Angeles Downtown. We're thrilled hearing about the kindness exhibited by Chantel and the extra effort she made to enhance your experience. We take pride in our team members going the extra mile for our guests. Your recommendation means a lot to us. Looking forward to your next visit.Matthias KaiserHotel Manager

10/10 – Uitstekend

Kianoosh, Cincinnati

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Downtown LA is not safe.
1 nacht verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Kianoosh, it's great to hear you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. We acknowledge your concerns regarding the surroundings. Our hotel prides itself in offering secure accommodations and facilities to ensure guest peace of mind. We look forward to hosting you again and providing a fantastic experience.Matthias KaiserHotel Manager

10/10 – Uitstekend

Jamie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Views
2 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Jamie, thank you for your succinct, positive review. At InterContinental Los Angeles Downtown, we're thrilled you enjoyed the magnificent views our property has to offer. We look forward to creating more memorable experiences for you in the future.Matthias KaiserHotel Manager

10/10 – Uitstekend

Stephanie, Brooklyn Park

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love this place
3 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Stephanie, thanks for sharing your love for the InterContinental Los Angeles Downtown. It's wonderful to know you enjoyed your experience and we look forward to serving you again in the future.Matthias KaiserHotel Manager

10/10 – Uitstekend

Kamal

1 nacht verbleven in april 2024
Reactie van Customer Service op 20 mei 2024
Thanks for the perfect rating, Kamal! We can't wait to see you again soon for another amazing experience at InterContinental Los Angeles Downtown, an IHG Hotel. Have a great day!Matthias KaiserHotel Manager

10/10 – Uitstekend

Dung

1 nacht verbleven in april 2024
Reactie van Customer Service op 19 mei 2024
Thanks for sharing this perfect rating, Dung!We're thrilled to hear you enjoyed your stay at InterContinental Los Angeles Downtown, an IHG Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!Matthias KaiserHotel Manager

10/10 – Uitstekend

Melvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Melvin, it's wonderful to see your 5-star rating of the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled you had a great experience with us and we look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 – Uitstekend

TAKEAKI

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Takeaki, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel for your stay. We're delighted that you had a wonderful experience. Your positive feedback truly inspires us. We're eager to welcome you back in the future.Matthias KaiserHotel Manager

10/10 – Uitstekend

Jay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Jay, it's wonderful to see that your stay at the InterContinental Los Angeles Downtown, an IHG Hotel, left a strong impression. We're glad we could provide a satisfying visit. We look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 – Uitstekend

Faure

2 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Faure, it's fantastic to know you had a wonderful experience at InterContinental Los Angeles Downtown, an IHG Hotel. We thank you for choosing us and taking the time to rate us on Expedia. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 – Uitstekend

Jonathan

2 nachten verbleven in april 2024
Reactie van Customer Service op 17 mei 2024
Jonathan, thank you for your great rating of the InterContinental Los Angeles Downtown, an IHG Hotel! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.Matthias KaiserHotel Manager

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
5 nachten verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Ronald, it's fantastic to know that you appreciated every aspect of your stay at the InterContinental Los Angeles Downtown. We hope to have the opportunity to welcome you back for another superb experience soon.Matthias KaiserHotel Manager

10/10 – Uitstekend

Juliocesar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was the highlight. Would definitely stay again.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 25 apr 2024
Juliocesar, it's heartwarming to learn that our dedicated team members played a significant role in your positive stay at the InterContinental Los Angeles Downtown, an IHG Hotel. It's our mission to provide a delightful experience, and it's wonderful to hear that we hit the mark. Looking forward to having you back for another memorable stay!Matthias KaiserHotel Manager

10/10 – Uitstekend

Juan Francisco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Juan, it's fantastic to hear that you had a great experience at the InterContinental Los Angeles Downtown. We're thrilled you've given us the thumbs up! We can't wait to offer you another memorable stay in the future.Matthias KaiserHotel Manager

10/10 – Uitstekend

Judy

1 nacht verbleven in april 2024
Reactie van Customer Service op 14 mei 2024
Judy, we're elated to learn about your excellent rating for the InterContinental Los Angeles Downtown, an IHG Hotel. It's our delight to always provide our guests with an unforgettable experience. We genuinely anticipate your next visit.Matthias KaiserHotel Manager

8/10 – Goed

Sangho

1 nacht verbleven in april 2024
Reactie van Customer Service op 14 mei 2024
Sangho, it's wonderful to see that you had a pleasing stay at InterContinental Los Angeles Downtown, an IHG Hotel. We appreciate your rating and hope to have the pleasure of serving you again in the future.Matthias KaiserHotel Manager

10/10 – Uitstekend

Benedictus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always stay here whenever we go to LA and definitely will come back in the future. Thank you
3 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Benedictus, it's heartwarming to know you always choose InterContinental Los Angeles Downtown during your travels to LA. We deeply appreciate your loyalty and are thrilled to hear that you will be returning. We are looking forward to your next visit.Matthias KaiserHotel Manager

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful Hotel
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Robert, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel. We're elated to hear your positive remarks about our aesthetic appeal. We hope to have the pleasure of hosting you again in the future.Matthias KaiserHotel Manager

10/10 – Uitstekend

Edwin

3 nachten verbleven in april 2024
Reactie van Customer Service op 13 mei 2024
Edwin, we're thrilled you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. Your top rating speaks volumes about your experience, and we can't wait to welcome you back for another enjoyable stay.Matthias KaiserHotel Manager