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Beoordelingen van Hilton Santa Monica Hotel & Suites

4 out of 5
Hilton Santa Monica Hotel & Suites
1707 4th St, Santa Monica, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 540 van 1010 beoordelingen" "
Gastenscore: 8 - Goed. 228 van 1010 beoordelingen" "
Gastenscore: 6 - Redelijk. 117 van 1010 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1010 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 64 van 1010 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Luisa

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
Very expensive hotel for what it offers. It's a decent hotel, clean, practical but not worth the value. I didn't want to pay a lot at the luxurious hotel but I paid more than others at the same level because it was “Hilton” but I don't think it's necessary. Location is not perfect but you can walk about 10 minutes to the pier. Parking: park in the parking lot across the street, much cheaper. Because I didn't use a valet, no one helped me with my 4 suitcases, which I think is extremely bad.
2 nachten verbleven in september 2023
Reactie van HSM op 22 sep 2023
Hello Luisa,We were glad to have you with us in Santa Monica. While it’s great to know that, overall, you enjoyed a comfortable visit, we’re sorry to hear that you felt our value didn’t align with your expectations. Our rates shift with demand so here’s hoping we can impress more fully on that front during your next Santa Monica adventure. Furthermore, no matter how our guests choose to park, our team is always happy to help those who join us with anything they need. We apologize if we were less than fully attentive when you arrived. Look forward to better should you do us the pleasure of checking in again. Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

Richard

5 nachten verbleven in augustus 2023
Reactie van HSM op 30 aug 2023
Hi Richard,Our team hopes to have the joy of welcoming you back to Santa Monica in the very near future! Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

Arnout

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2022
Reactie van HSM op 2 aug 2022
Hello Arnout, Our team would love to welcome you whenever you find yourself eager to explore Santa Monica again. Until that day comes, take care! Sincerely, Hilton Santa Monica Hotel and Suites

6/10 – Redelijk

Mandy, Antwerpen

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is under a big construction work. None of the hotel facilities can be used during our stay. The suite is big en comfortable. The breakfast is consistently good, The service though was not up to par.
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food was ehh… but everything else was perf!
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Willem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nawalage

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenience
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Shirl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service
1 nacht verbleven in mei 2024
Reactie van HSM op 22 mei 2024
Hello Shirl,We’re warmed to know that our hospitality resonated with you so fully! Thank you! Until we see you back in Santa Monica, our team wishes you unforgettable travels. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Hiroaki

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Hilton Santa Monica op 22 mei 2024
Hello Hiroaki,It was a joy to welcome you to Santa Monica and our team eagerly awaits your return!Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Alejandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The team, room cleanliness, curb appeal, walkability, all 10/10! This was a great hotel to stay at and it was only a 15min walk to Ocean Ave. I’ll definitely rent a room here again in the future.
4 nachten verbleven in maart 2024
Reactie van HSM op 22 mei 2024
Hello Alejandra,We’d love to have you back with us and appreciate you shouting out our location, attention to cleanliness, and more. Thank you! Our team is here for you if ever you need assistance planning your return. Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

Holly, Independence

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
PRO: Decent Location... busy traffic area but you can walk to the pier in 15 minutes. CON: NO microwave for guest use anywhere in the hotel.
2 nachten verbleven in mei 2024
Reactie van Hilton Santa Monica op 20 mei 2024
Hello Holly,Thank you for sharing how much our wonderful location meant to your stay! We love it and are glad it enabled you to seamlessly explore Santa Monica on foot. We hope you’ll join us again as we’d be delighted to serve you when you’re next visiting our beachside community.Sincerely,Hilton Santa Monica Hotel and Suites

2/10 – Ontzettend slecht

Francis

My daughter came down with an illness the day before our check in. Thus, I called the hotel to cancel our reservation. The hotel refused to cancel our stay.
1 nacht verbleven in mei 2024
Reactie van Hilton Santa Monica op 20 mei 2024
Hi Francis,First, we hope your daughter is doing well and are sorry that she fell ill. Second, while we do our best to be as flexible as possible with guests, we are bound by our policies and the policies of our booking partners which generally bar last-second, full-refund cancellations. We’re sorry if there was any confusion regarding entitlements when you booked and we hope that we have the joy of welcoming you someday in the future. We’re confident you’ll love your stay!Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Brendan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 stars. Great room. Great staff. Great location. No complaints.
2 nachten verbleven in mei 2024
Reactie van Hilton Santa Monica op 20 mei 2024
Hello Brendan,Our team is elated to have ticked the boxes for you! Thanks so much for taking the time to share that you enjoyed your visit and please, join us again just as soon as you can.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Ben, West Wickham

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very user friendly hotel. Nice location, not far from the beach and shopping in Santa Monica.
3 nachten verbleven in mei 2024
Reactie van Hilton Santa Monica op 20 mei 2024
Hi Ben,You can always expect outstanding hospitality and convenience anytime you choose to settle in with us! Thank you for sharing that you enjoyed a great stay and know that we’re eager to welcome you again.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hilton Santa Monica op 16 mei 2024
Hello Eric,A big thank you for joining us! Anytime you’re in Santa Monica, know that our Hilton is eager to welcome you again.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Alondra

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van aj op 14 mei 2024
Hello Alondra,It was a treat to have welcomed you to Santa Monica! Thank you for allowing us the opportunity and please join us again soon. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome!
2 nachten verbleven in mei 2024
Reactie van aj op 14 mei 2024
Hello Rachel,We’re smiling reading that you enjoyed a wonderful visit. Until we see you back, we wish you the very best in your travels. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Cecile

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No Ocean View
1 nacht verbleven in mei 2024
Reactie van aj op 14 mei 2024
Hi Cecile,Thanks for making yourself at home with our team! It was a delight to welcome you. If ever you’re not fully satisfied with your accommodation, let us know on-site. Our team is always eager to try and make adjustments to serve those who do us the honor of checking in! Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

J, Mountain View

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van aj op 14 mei 2024
Hello J,We appreciate you sharing your score and look forward to having you back with us in the near future! We’ll see you then. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Lauren

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We only stayed one night but as a group of four women, we felt incredibly safe. We walked 13 minutes to dinner with no issues. The entire property was super clean, and all of the staff was very friendly. We really enjoyed our room and it easily slept 4 people with plenty of space. Would definitely stay here again.
1 nacht verbleven in mei 2024
Reactie van aj op 14 mei 2024
Hello Lauren,We would be delighted to have you and your travel party back with us and are smiling reading that you felt safe, comfortable, and satisfied during and after your visit. It was our pleasure to accommodate you and until we have that joy again, we wish you wonderful travels. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Daniela

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close proximity to beach. Very good customer services. Amenities could be better - Had to pay for Wifi-not reasonable considering the nightly rate.
3 nachten verbleven in mei 2024
Reactie van HSM op 11 mei 2024
Hello Daniela,Thank you for allowing us to care for you while you visited our beachside community! We’re glad that you enjoyed your overall visit and appreciate your feedback on how we can better serve your needs when you next check in. We do offer pathways to free standard WIFI that we’d be happy to discuss with you when you’re next on-site. Just let us know if you’re interested in learning more. Take care!Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

Mototeru

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
とても良かったです。
3 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 8 mei 2024
Hello Mototeru,Thank you for lauding your stay with us! We’d love to impress you again when you’re next in Satna Monica, so please, keep our Hilton in mind upon your area return.Sincerely,Hilton Santa Monica Hotel and Suites

2/10 – Ontzettend slecht

Ajahdae

3 nachten verbleven in mei 2024

8/10 – Goed

Kazuko

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
部屋の広さも十分で、何処に行くのも便利な立地でした。
2 nachten verbleven in mei 2024
Reactie van Hilton Santa Monica op 7 mei 2024
Hello Kazuko,We love the convenience of our location and are glad that it shined brightly for you as well! It would be a delight to welcome you again and until then, our team wishes you unforgettable travels.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

keiko

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
週末にツインベッドが希望でこちらになりました。広いお部屋に大きなベッド、安定のヒルトンです。レンジがなかったのが残念です。
1 nacht verbleven in april 2024
Reactie van Hilton Santa Monica op 3 mei 2024
Hello Keiko,We appreciate you joining us! Our team apologizes that we weren’t able to better serve your preferences and hopes to be able to better accommodate you when you’re next in Santa Monica. Until then, we wish you wonderful travels.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

RICKY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HSM op 4 mei 2024
Hello Ricky,We appreciate you choosing to join us in Santa Monica! Until we have the joy of serving you again, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Gabriella

1 nacht verbleven in april 2024
Reactie van Hilton Santa Monica op 22 mei 2024
Hello Gabriella,Our team would love to see you back in Santa Monica! Until then, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great customer service
3 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 3 mei 2024
Hi Jennifer,Thank you for saying so! Expect the same outstanding service when you next settle in.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Erika, Los Angeles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, clean and nice staff, will stay here again!
2 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 1 mei 2024
Hello Erika,We’re glad to have left a stellar impression on you and look forward to continuing to impress during each of your future visits! Take care until we see you again.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Rabneep

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
amazing staff, very accomodating
5 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 30 apr 2024
Hello Rabneep,Your kind words warm us! We’ll be sure to let the broader team know how much our hospitality resonated with you. Until we see you again, take care.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

NAOKI

4 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 30 apr 2024
Hello Naoki,Thank you for allowing our Hilton to be a part of your Southern California adventure. It was a joy welcoming you and we hope to see you back soon!Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, one of the best breakfasts I’ve ever had, the included Parking was a godsend. Very clean. Would stay again
3 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 30 apr 2024
Hello Dan,We were happy to have created an experience for you that shined on all fronts across our breakfast offerings, parking offers, and more! Your kind words are a treat to see and we look forward to earning your praise again when you’re next in town.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

Emily

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean. Very quiet.
4 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 23 apr 2024
Hello Emily,Reading that you enjoyed a tidy, peaceful stay warms us. Thank you for taking a moment to share that feedback and please, join us again soon.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Akira

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It's very nice place. So silent and beautiful place!!
4 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 23 apr 2024
Hello Akira,We appreciate your kind words! Thank you! Anytime we can be of service to you in Santa Monica, know that we’d relish the opportunity.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Barry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place for stay in Santa Monica
1 nacht verbleven in april 2024
Reactie van Hilton Santa Monica op 23 apr 2024
Hello Barry,We’re elated to read that you enjoyed such a special stay with us and hope you’ll keep Hilton in mind the next time you’re exploring Santa Monica! Until that return, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Flavio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking $55.00 day to expensive!!
6 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 23 apr 2024
Hello Flavio,Thank you for your perfect score and your constructive note. We will continue to assess the charges we carry to ensure they’re in lockstep with other properties here in the heart of Santa Monica and drive as much value for our guests as possible. We’re glad that your overall time with us shined and we sincerely hope to see you back here by the beach soon.Sincerely,Hilton Santa Monica Hotel and Suites

6/10 – Redelijk

Rebecca, Lowell

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Hilton Santa Monica op 23 apr 2024
Hello Rebecca,Thank you for joining us! Let us know how we can make your visit shine brighter when you next check-in as we’re fully committed to your satisfaction. Our team wishes you well until that next visit.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Basar, Miami

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was super clean and new
2 nachten verbleven in april 2024
Reactie van HSM op 22 apr 2024
Hello Basar,Thank you for your kind words! We’re glad that our property shined brightly during your stay. Take care until we next see you.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Amber

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful friendly clean
2 nachten verbleven in april 2024
Reactie van HSM op 22 apr 2024
Hello Amber,We appreciate this positive feedback! It was a joy welcoming you. Until we see you again, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HSM op 19 apr 2024
Hello Jose,Thank you for celebrating our Hilton here in Santa Monica! We’re glad that you enjoyed an amazing stay and look forward to welcoming you again.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Kesval

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location and the staff were tremendous.
2 nachten verbleven in april 2024
Reactie van HSM op 17 apr 2024
Hello Kesval,We appreciate your kind words! Our team welcomes you to join us again here near the beach the moment you find yourself missing Santa Monica. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Devrim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
near by the highway..
2 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 16 apr 2024
Hello Devrim,You’re correct in that our hotel is very close to core freeways here in Los Angeles, making traveling to and from a property easy! We’re glad that feature worked out well for you. Until we next see you here by the beach, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Bettina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HSM op 17 apr 2024
Hello Bettina,Thank you for your perfect score! We look forward to seeing you again when you’re next in Santa Monica. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Brenda

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 16 apr 2024
Hello Brenda,We appreciate your perfect score! Our team looks forward to welcoming you back to the beach.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

Joann

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Too many extra costs
3 nachten verbleven in februari 2024
Reactie van HSM op 15 apr 2024
Hello Joann,We appreciate your feedback! It was a joy welcoming you to Santa Monica. We work hard to be transparent about charges we carry online and apologize if details were missed at the time of booking. We hope that, nevertheless, you enjoyed a wonderful stay and will keep us in mind the next time you find yourself missing our slice of Southern California’s coast. We’d be honored to have you back!Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Aynsley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel. Loved the suite. Included valet parking was a big draw ($50 a night otherwise). Drink menu was pricey.
2 nachten verbleven in maart 2024
Reactie van HSM op 15 apr 2024
Hello Aynsley, We appreciate you joining us and are glad that your stay was worthy of a perfect 10! Expect more of the same excellence when you next join us here in lovely Santa Monica.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Yusuke

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van HSM op 15 apr 2024
Hello Yusukse,Thank you for joining us! Until we see you back in Santa Monica, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

julie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic property with a lovely pool area but I didn’t feel safe in Santa Monica
4 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 10 apr 2024
Hello Julie,We’re glad that your time on our property exceeded expectations! We’ll continue to perfect aspects of our guest’s experiences that are within our control and hope you’ll keep us in mind the next time you’re in our community.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 – Goed

Daniel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Frühstück war ausreichend. Betten sehr klein für ein Doppelbett... Badezimmer noch in Ordnung. Gute Verkehrsverbindung, nah am Pier und Beach. Essensmöglichkeiten in der nahen Umgebung, fussläufig sicher zu erreichen.
5 nachten verbleven in april 2024
Reactie van Hilton Santa Monica op 9 apr 2024
Hello Daniel,We’re glad that you enjoyed a wonderful stay with us and loved exploring our community! There’s a virtually unlimited amount of things to enjoy here in Santa Monica, and we hope you had the opportunity to take them all in. Until we have the joy of sharing our home with you again, know that we wish you the very best in your travels.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 – Uitstekend

Pamela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice layout of the rooms and very walkable area.
1 nacht verbleven in april 2024
Reactie van Hilton Santa Monica op 9 apr 2024
Hello Pamela,It’s wonderful to know that you loved the room we accommodated you with! We hope you’ll come back to enjoy it and our property as a whole in the very near future.Sincerely,Hilton Santa Monica Hotel and Suites