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Beoordelingen van Embassy Suites Ontario Airport

3.5 out of 5
Embassy Suites Ontario Airport
3663 E Guasti Rd, Ontario, CA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 532 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 195 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 102 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 86 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 86 van 1001 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tijanna, Murrieta

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The pool doesn't work
1 nacht verbleven in april 2024
Reactie van Viviana op 15 mei 2024
Thank you for your feedback, Ms. Tucker. We are working hard to get our pool back to normal operations.

8/10 – Goed

susan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to airport with free shuttle. Courteous staff.
1 nacht verbleven in mei 2024
Reactie van Viviana op 15 mei 2024
Thank you for the great feedback, Susan. We look forward to welcoming you back soon

10/10 – Uitstekend

Natasha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's was okay
2 nachten verbleven in mei 2024
Reactie van Viviana op 13 mei 2024
Thank you for your great feedback, Natasha. We look forward to welcoming you back soon.

10/10 – Uitstekend

Ann

Reisde met familie
Close to airport and has a shuttle to take you there. Shower head was old and rickety, iron worked but was damaged.
1 nacht verbleven in mei 2024
Reactie van Viviana op 12 mei 2024
Thank you for the great feedback, Ann! We apologize for the condition of the shower head and iron. We hope you'll give us a 2nd chance in the future.

10/10 – Uitstekend

Brianna

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, amenities outstanding, very nice suite and comfortable.
1 nacht verbleven in mei 2024
Reactie van Viviana op 12 mei 2024
Thank you for the great feedback, Brianna! We take pride in our suites and customer service. We look forward to welcoming you back soon!

10/10 – Uitstekend

Marlene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful rooms and stead was friendly and helpful.
1 nacht verbleven in maart 2024
Reactie van Viviana op 12 mei 2024
Thank you for the great feedback, Marlene! We take pride in our cleanliness and customer service. We look forward to welcoming you back soon!

10/10 – Uitstekend

Lorena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Viviana op 12 mei 2024
Thank you for the great feedback, Lorena! We look forward to welcoming you back soon!

6/10 – Redelijk

Tijanna, Murrieta

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I have been at this location over a dozen times and lately It's been a problem with the pool and that is why we pick this location because of the indoor pool I called and they said it was working properly but we got there and it was not working
1 nacht verbleven in april 2024
Reactie van Viviana op 12 mei 2024
Thank you for the great feedback, Tijanna. We apologize for not providing the experience you anticipated. We are working hard to get the pool area back to our standards.

10/10 – Uitstekend

Jose

1 nacht verbleven in februari 2024
Reactie van Viviana op 12 mei 2024
Thank you for the great feedback, Jose! We look forward to welcoming you back soon!

4/10 – Matig

Barbara

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I stayed at this location before, and the staff was wonderful. My most recent stay was a disaster. I was told by a staff member I had to service my own room, after waiting for over 2 hours to get clean towels. I will make sure to tell all my family & friends to stay away from this property.
2 nachten verbleven in april 2024
Reactie van Viviana op 9 apr 2024
Thank you for your feedback, Barbara. Your comments will be shared with the management team to ensure this won't happen again. We hope you'll give us a second chance in the future.

6/10 – Redelijk

Vanessa

2 nachten verbleven in april 2024
Reactie van Viviana op 12 mei 2024
Thank you for your feedback, Vanessa. We look forward to welcoming you back soon.

10/10 – Uitstekend

Pete

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Very clean and like new property
5 nachten verbleven in april 2024
Reactie van Viviana op 7 apr 2024
Thank you for the great feedback, Pete! I'll be sharing your kind words with the management ) We look forward to welcoming you back soon

10/10 – Uitstekend

Alicia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Viviana op 7 apr 2024
Thank you for the great feedback, Alicia! We look forward to welcoming you back soon!

10/10 – Uitstekend

Cassandra

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, well-appointed, and convenient airport hotel option. Very friendly, helpful staff!
1 nacht verbleven in maart 2024
Reactie van Viviana op 6 apr 2024
Thank you for the great feedback, Cassandra! We look forward to welcoming you back soon!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Viviana op 6 apr 2024
Thank you for the great feedback, Mary! We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Tijanna, Murrieta

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was a very poor experience outside of the staff . We went to the property the experience was horrific. We arrived early 2pm for check in and was asked to wait even after calling ahead for approval. After a 2 hour wait . Once we were given keys to the room they did not work . 3 trips to the front desk now 5pm hours wasted they provided my family with not just an unclean room but unsanitary. Fenkel matter in the toilet. Used towls on the floor and across the room. A dirt ring in the tub. Trash in the trash cans.. We were then given keys to another room that didn't work. Once in a clean room now 7pm ready to take a swim the keys wouldn't allow access to the pool or the fitness room. Finally in the pool area the pool was unacceptable with a shoe at the bottom of the pool and a used bandaide.floating. After leaving the pool once again the keys wouldn't work to get back into the room. The whole experience was unacceptable . Please contact me for any further information needed to complete a refund . 313 980 1198 Mrs Tucker.
1 nacht verbleven in maart 2024
Reactie van Viviana op 23 mrt 2024
Thank you for your feedback, Ms. Tucker. We are very sorry to hear your stay did not go as planned. Management will reach out to you personally.

6/10 – Redelijk

Wendy, BEVERLY HILLS

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
My room was freezing and had no hot water to take a shower. They said the whole floor had the problem. They offered points but I’m not going to stay there again.
1 nacht verbleven in maart 2024
Reactie van Viviana op 23 mrt 2024
Thank you for your feedback, Wendy. We are so sorry to hear your stay did not go a planned. We hope you'll give us a second chance in the future.

10/10 – Uitstekend

Andres

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place nice complementary breakfast good variety.
1 nacht verbleven in maart 2024
Reactie van Viviana op 7 mrt 2024
Thank you for the great feedback, Andres! We look forward to welcoming you back soon!

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service. But the elevator was dirty. The floor in my room was really sticky and restroom counter dirty. Shampoo bottle empty and no Kleenex. Telephones in room not working. Had to call help desk to request wi-fi information as this was not provided not check-in.
2 nachten verbleven in februari 2024
Reactie van Viviana op 7 mrt 2024
Thank you for your feedback, Judith. We apologize your stay didn't go as planned. We normally take pride in our cleanliness and hope you'll give us a second chance in the near future.

10/10 – Uitstekend

Judith

Zakenreiziger, Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Excellent customer service
1 nacht verbleven in februari 2024
Reactie van Viviana op 7 mrt 2024
Thank you for the great feedback, Judith! We look forward to welcoming you back soon!

8/10 – Goed

Neician

Positief: Netheid, staat van de accommodatie en faciliteiten
Very close to the airport and nice size rooms. Rated lower due to the fire alarm going off in the middle of the night, having to evacuate in the cold until the power came back on. Had less than three hours of sleep before long work travel day. Not fun.
1 nacht verbleven in november 2023
Reactie van Viviana op 7 mrt 2024
Thank you for your feedback, Neician. We apologize your stay didn't go as planned and hope you'll give us a second chance in the future.

10/10 – Uitstekend

Sabrina

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was nice and very clean. Breakfast was really good.
1 nacht verbleven in februari 2024
Reactie van Viviana op 7 mrt 2024
Thank you for the great feedback, Sabrina! We look forward to welcoming you back soon!

6/10 – Redelijk

Erin

Reisde met familie en kleine kinderen
Positief: Netheid
Hotel is clean, room was clean. They had complimentary late checkout until 11:30 which was nice. Breakfast was good even though their website said breakfast starts at 7am on the weekend, it doesn't start until 7:30 and we had to leave by 7:15am so we didn't get to eat the first morning there. In the room, the batteries in one of the remotes were dead so we couldn't use the TV. Pool was not heated. When we went to use the shower, there was no shampoo or conditioner so we had to call downstairs to have them bring some. They did come up fast, but that should have been checked by housekeeping when they cleaned the room after the prior guest. Also I requested 4 towels and 4 wash cloths in the bathroom and 2 pillows for the sofa bed and there were only 2 wash cloths and 1 pillow in the room when we arrived, despite them responding to my requests prior to check in saying they would make sure I had the items requested in the room. Water pressure in the shower was not good but I have yet to find a hotel that has good water pressure in the shower. The ice machine on our floor was not working so I went to 2 more floors to try to get ice and none of those ice machines were working either. For the cost of this hotel, I expected better. I doubt we will be staying here again unless it happens to be the cheapest in the area.
2 nachten verbleven in februari 2024
Reactie van Viviana op 24 feb 2024
Thank you for your feedback, Erin. I apologize for the experience you had and will be sharing your comments with department leaders. We hope you'll give us a second chance in the future.

10/10 – Uitstekend

Margarita

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice. Buffet need some fruits. Parking should have been free.
2 nachten verbleven in februari 2024
Reactie van Viviana op 24 feb 2024
Thank you very much for your great review and feedback, Margarita! We will share your comments with our department leaders. Thank you for choosing Embassy Suites Ontario Airport

6/10 – Redelijk

eddie

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Cleanliness could be better though the Hotel elevators were dirty and halls should be swept and cleaned by staff more often...
5 nachten verbleven in februari 2024
Reactie van Viviana op 24 feb 2024
Thank you for your feedback, Eddie. We apologize for the experience you had and hope you give us a second chance in the near future.

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van George G op 29 jan 2024
Thank you so much for the outstanding rating, we appreciate your feedback and will be always looking forward to welcoming you back to Embassy Suites Ontario.

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Personeel en service
They give us 2 free drinks per adult
1 nacht verbleven in januari 2024
Reactie van Viviana op 28 jan 2024
Thank you for the great rating, Carlos! We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Roberto

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay with my family was very bad. At the time of check-in, they wanted to charge me $15 for parking, something they never mentioned on their website, and I told them to clean me every day and they didn't. They did it, the bathroom didn't work, they kept throwing water out of the toilet all the time and we couldn’t rest, and the worst thing was when my wife went to the gym, and asked for towels at the front desk, they told her that if she works in the hotel, and they couldn't give her any, that's racism . We will never go back to that place again.
3 nachten verbleven in januari 2024
Reactie van Viviana op 28 jan 2024
Thank you for your feedback, Roberto. I see that the parking fee was waived for you but it is on the hotel's website along with Expedia's website. We are sorry to hear you had a bad experience and hope you give us a second chance in the future.

10/10 – Uitstekend

kirk

1 nacht verbleven in januari 2024
Reactie van George G op 29 jan 2024
Thank you so much for the outstanding rating, we appreciate your feedback and will be always looking forward to welcoming you back to Embassy Suites Ontario.

8/10 – Goed

Andrea

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Definitely will stay again!
The room was amazing and everything was fantastic - especially the rainfall shower head and the breakfast offerings. The only negative was that the pool heater and spa weren't working, so my son didn't really get to swim. Everything else was wonderful.
1 nacht verbleven in januari 2024
Reactie van Viviana op 28 jan 2024
Thank you for your feedback, Andrea. We're sorry your stay fell short of your expectations and hope you'll give us a second chance in the future.

10/10 – Uitstekend

Jayson

1 nacht verbleven in januari 2024
Reactie van Viviana op 16 feb 2024
Thank you for your feedback, Jayson. We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Sandra

Negatief: Netheid
1 nacht verbleven in december 2023
Reactie van Viviana op 28 jan 2024
Sorry to hear your stay did not go as planned, Sandra. We hope you give us a second chance in the future.

10/10 – Uitstekend

Reuben

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love Embassy Suites always have and this property was very good. Rooms are spacious and staff was nice.
3 nachten verbleven in december 2023
Reactie van Viviana op 28 jan 2024
Thank you for the great feedback, Reuben. We look forward to welcoming you back soon!

10/10 – Uitstekend

Anthony, San Clemente

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
South facing is quiet! Thanks
2 nachten verbleven in december 2023
Reactie van Viviana op 28 jan 2024
Thank you for the great rating, Anthony. We look forward to welcoming you back soon!

10/10 – Uitstekend

ALAN, MILILANI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Viviana op 28 jan 2024
Thank you for the great rating, Alan. We look forward to welcoming you back soon!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Viviana op 28 jan 2024
Thank you for the great rating, John. We look forward to welcoming you back soon!

8/10 – Goed

Inas

Positief: Personeel en service, comfort kamer
Pretty good
The first room that was given to me smelled really bad and a dog was right next door. However, the front desk clerk was accommodating and changed my room. The tv stations were not that appealing, they should look into netflix or streaming apps.
3 nachten verbleven in december 2023
Reactie van Viviana op 28 jan 2024
Thank you for your feedback Inas. We hope you give us a second chance in the future.

10/10 – Uitstekend

Robert, Buckeye

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff was very helpful and professional. I will stay here when I'm back in California. University of Redlands Alumni...
2 nachten verbleven in december 2023
Reactie van Viviana op 9 dec 2023
Thank you for the great feedback, Robert! We look forward to your return!

10/10 – Uitstekend

Virginia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Viviana op 9 dec 2023
Thank you for your feedback, Virginia! We look forward to welcoming you back soon!

4/10 – Matig

Daniel

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Like the fact that it was clean but the toilet got plugged and there was no hand soap but there was a little bar soap and not enough towels and when we asked for towels and call downstairs the girl at the front desk said they couldn't bring them just a little bit disappointing and when we went downstairs for breakfast I was coming to my wife we should go eat upstairs in the room and some lady walking around said oh you can take your food upstairs you have to eat here so we looked at each other and said screw it or just check out early and go eat somewhere else that was a bit disappointing not sure why after that comment my wife got a little bit upset like if we were little kids so we checked out early I went to go eat somewhere else......
1 nacht verbleven in november 2023
Reactie van Viviana op 4 dec 2023
We're sorry your experience fell short. Our department leaders will be informed and we hope you'll give us a second chance in the future.

10/10 – Uitstekend

Soni

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bar service was great, spacious room, good water pressure for a nice hot shower!
2 nachten verbleven in november 2023
Reactie van Viviana op 4 dec 2023
Thank you for the great feedback, Soni. We look forward to welcoming you back soon.

8/10 – Goed

Scott

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Breakfast was good and staff working and cleaning were awesome. Frustrating that ice machine on my floor didn’t work, either did machine on floor above so had to go 2 floors up to get ice.
2 nachten verbleven in november 2023
Reactie van Viviana op 22 nov 2023
Thank you for your feedback, Scott. We apologize for the inconvenience and hope you give us a second chance in the future.

10/10 – Uitstekend

James

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van Viviana op 22 nov 2023
Thank you for your great feedback, James! We look forward to welcoming you back.

10/10 – Uitstekend

Norma, Amarillo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly service
2 nachten verbleven in november 2023
Reactie van Viviana op 22 nov 2023
Thank you for your great feedback, Norma! We look forward to welcoming you back.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in november 2023
Reactie van Viviana op 18 nov 2023
Thank you for your review.

10/10 – Uitstekend

JoAnne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was well appointed and comfortable.
1 nacht verbleven in november 2023
Reactie van Viviana op 18 nov 2023
Thank you for your great feedback, JoAnne! We look forward to welcoming you back in the near future.

8/10 – Goed

ANGEL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No coffee
1 nacht verbleven in november 2023
Reactie van Viviana op 18 nov 2023
Thank you for your feedback, Angel. We apologize you did not have coffee. We hope you give us a second chance in the future.

8/10 – Goed

Jay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at ES, although the breakfast was mediocre at best. Also late check out is now $25/hr, which is a non-starter. Other than that we enjoyed our stay. Nice flat screens in two rooms. Nice view of the mountains from the 6th floor. Bathrooms are spacious and clean. Ontario Mills mall is 6 min away. All good.
2 nachten verbleven in november 2023
Reactie van Viviana op 14 nov 2023
Thank you for your feedback, Jay. We look forward to welcoming you back in the near future

2/10 – Ontzettend slecht

Stephanie

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay here
I am disappointed that this location is associated with the Embassy name. I booked the 1 bedroom suite with a sofa bed intentionally for my kids to have the option of staying with us on the pull out bed. There was 1 extra pillow but no linen so I called down and was told they had NO EXTRA LINEN! How does a hotel not have enough linen for the number of people the room advertises it accommodates?!
1 nacht verbleven in november 2023
Reactie van Viviana op 14 nov 2023
Thank you for your feedback, Stephanie. We apologize for the inconvenience and hope you'll give us a second chance in the future.

10/10 – Uitstekend

Rina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Viviana op 14 nov 2023
Thank you for the 10 out of 10, Rina!