4/10 – Matig
Maggie
Reisde met familie
24 jun 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I stayed in Primrose Gardens with my daughter in the standard Twin en-suite room. We booked 3 nights and only stayed 1. We found our room to be small, dingy, and in desperate need of updating.
When I asked to drop our luggage an hour before check-in, the owner asked us to take bags into our room and welcomed us inside. But it hadn’t been cleaned yet. She then provided us “fresh” towels which she lay on top of the still dirty beds. Although the room was cleaned later, this was a really bad start to our stay.
When we officially settled in, we found our beds to be really stiff and uncomfortable. And the room was clean but depressing. My daughter and I kept looking around and noticing spots where paint or wallpaper had chips or marks, spots on the carpet, stains on furniture. No A/C - we had to leave the window open and bugs came in. Walls were thin and it was noisy until other guests went to bed. We decided to book another hotel and transferred there after just one night. It was that bad.
I asked for a partial refund but unfortunately it was nonrefundable. So we paid for 2 additional nights without staying there. The owner offered a “free night if you are still in London.” That made no sense because we had paid 2 extra nights.
The only positive was an outstanding breakfast. This was not, however, enough to make up for everything else.
Our next hotel was part of a chain, but it was cheaper, cleaner, and more comfortable!
Maggie
3 nachten verbleven in juni 2024