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Beoordelingen van Point A Hotel London Liverpool Street

3.5 out of 5
Point A Hotel London Liverpool Street
13-15 Folgate Street, London, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 440 van 1073 beoordelingen" "
Gastenscore: 8 - Goed. 380 van 1073 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1073 beoordelingen" "
Gastenscore: 4 - Matig. 67 van 1073 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 1073 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het is een net en goed verzorgd hotel. Kamers en badkamer netjes en schoon. Personeel vriendelijk enbehulpzaam. Winkels en openbaar vervoer in de buurt. Prima plek om te zijn
4 nachten verbleven in mei 2024
Reactie van Author op 10 mei 2024
Dear Jan Sleurink, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel neat and well-maintained, with clean rooms and bathrooms. Our team works hard to ensure that all areas of the hotel are kept in top condition for our guests. We are also pleased to hear that you found our staff friendly and helpful. Providing excellent customer service is a top priority for us, and we are glad to know that our team members made a positive impression on you during your stay. It's great to hear that you enjoyed the convenience of having shops and public transport nearby. We strive to provide our guests with a comfortable and convenient experience, and we are happy to hear that this aspect of your stay met your expectations. Thank you once again for your kind words. We hope to welcome you back to our hotel in the future. Warm Regards, Nikky

8/10 – Goed

Jesse

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Good rooms, but not for tall people
2 nachten verbleven in april 2024
Reactie van Nikky op 16 apr 2024
Dear Jesse,Thank you for your rating. We look forward to welcoming you back soon.

6/10 – Redelijk

Rick

3 nachten verbleven in februari 2024
Reactie van Nikky op 1 apr 2024
Dear Rick,Thank you for your rating. We look forward to welcoming you back soon with an improved level of service.

6/10 – Redelijk

Esmee

Reisde met een groep
Positief: Netheid
Om te beginnen was de kamer erg schoon bij aankomst en werkt het systeem om zelf in te checken ook naar behoren. Echter zit er boven de deur in de kamer een ventilatie die tot laat in de avond geluid maakt. Daarnaast is de ontbijtzaal dusdanig klein, dat wij alle ochtenden het ontbijt hebben mee moeten nemen naar onze kamer en het daar vervolgens hebben opgegeten. Dit is natuurlijk niet helemaal het beeld wat je voor ogen hebt. Ook krijgt iedereen 1 grote handdoek en deze wordt pas na 3 dagen verschoont. Echter komt de housekeeping helemaal niet langs in die 3 dagen. Tot slot ging ook nog midden in de nacht het brandalarm af. Al met al een redelijk verblijf gehad, maar door als hotel te werken aan de bovengenoemde punten, kan het nog een stuk aangenamer worden.
3 nachten verbleven in februari 2024
Reactie van Nikky op 17 feb 2024
Dear Esmee,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your detailed review and would like to address each point raised to ensure a more pleasant experience for our future guests.We are delighted to hear that you found the room clean upon arrival and that our self-check-in system met your expectations. Your feedback regarding the noise from the ventilation, the size of the breakfast room, and the frequency of housekeeping services is duly noted. We apologize for any inconvenience caused and will immediately address these issues to enhance our guests' comfort and satisfaction.Regarding the towel change policy, we appreciate your feedback and are currently reviewing our procedures to ensure a more convenient approach for our guests in this regard. We sincerely apologize for the disruption caused by the fire alarm incident and are working to prevent such occurrences in the future.Your comments are invaluable to us as we strive to continuously improve our services. We hope that despite the challenges you faced, you were able to enjoy your stay with us. Your feedback will guide us in making the necessary changes to provide a more enjoyable experience for all our guests.Thank you once again for sharing your thoughts with us. We look forward to welcoming you back and exceeding your expectations on your next visit.

10/10 – Uitstekend

Soraya

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked the staff at this hotel! They were very nice and helpfull. The hotel is also next to the underground which has multiple lines. U can get anywhere. I would recommend
3 nachten verbleven in november 2023
Reactie van Iman op 13 nov 2023
Thank you for your valuable review.Hope to see you again.

8/10 – Goed

Leonie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Tchad op 17 okt 2023
Thank you for the rating

8/10 – Goed

Renzo Daniël

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel gives everything you need during a citytrip. It was our second stay here and we will definitely come again.
4 nachten verbleven in augustus 2023
Reactie van Tchad op 8 sep 2023
We're delighted to hear that you had a great experience during your stay and that the hotel provided everything you needed for your city trip. It's wonderful to know that this was your second stay, and we look forward to welcoming you back for many more in the future. Your loyalty and positive feedback are greatly appreciated!

6/10 – Redelijk

Phyllis

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Veel te kleine kamers. Krappe bedden. Veel omgevingslawaai door bouwwerkzaamheden naast het hotel.
4 nachten verbleven in juli 2023
Reactie van Tchad op 3 aug 2023
We apologize for any inconvenience caused by the small rooms and cramped beds. Your comfort is important to us, and we'll take your comment into account as we work on improvements.We're also sorry for the noise disturbance due to construction work nearby. We understand how disruptive this can be and will try to mitigate such issues in the future.We appreciate your input, and we hope to have the opportunity to provide you with a better experience on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Best regards,

10/10 – Uitstekend

Zvonko

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Alles was meer dan goed, hele aardige mensen die er werken, zeker die in de avond werken, vlakbij Shoreditch! Aanrader om hier te overnachten
2 nachten verbleven in juli 2023
Reactie van Tchad op 25 jul 2023
Thank you for taking time to leave a review.We are glad that you enjoyed your stay and that the staff was kind and helpful.We hope you stay with us again in a near future.Kind regards,

10/10 – Uitstekend

Robin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff and clean hotel. Cozy rooms but fine for a city trip or any other short visit
3 nachten verbleven in juli 2023
Reactie van Tchad op 21 jul 2023
Thank you for the review.We hope you stay with us again for your next trip to London.

4/10 – Matig

Silvia

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023
Reactie van Tchad op 8 jul 2023
Thank you for taking the time to leave your rating even though it wasn't completely up to your standard.Hopefully, we can get a chance to add some points to the rating in the future.

8/10 – Goed

Jay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goed en schoon hotel met vriendelijk personeel. Op 10 minuten loop afstand van een groot trein/metro station Liverpool Street station waarvan je door heel London gemakkelijk kan reizen. Fijn hotel als je London bezoekt voor een mooie prijs. Eigen toilet en douch in je kamer. Kluisje voor je waardevolle spullen. Airco op kamer. Winkels in de beurt zoals Tesco en Marcs and spencer. Ook veel eet opties zoals KFC, 5 Guys en McDonald’s. Die 24 uur open is.
3 nachten verbleven in april 2023
Reactie van Bruno op 14 apr 2023
Thanks for your feedback, it's very important to us. We are very happy you have had a good experience and hope to see you soon.

8/10 – Goed

Karin

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel met leuke ligging
Leuke ligging, mooie kamer, hotel ligt kortbij winkels, metro, restaurants. Goed ontbijt met voldoende keuze. Jammer dat ze tussendoor niet kwamen poetsen bij een verblijf van 3 nachten.
3 nachten verbleven in februari 2023
Reactie van Tchad op 26 feb 2023
Thanks for the feedback.Our hotel is more focused on short stays, from which most of our guests stay a night or two for business meetings.Our Housekeeping team isn't huge and we don't have them available all day, so the way they operate is that every 3 days they will do a full clean but they will change the towels and empty the bins daily, to have enough time to get all rooms clean by 3 pm for our check-insI hope that clarifies it :)Kind regards,

8/10 – Goed

Rob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
3 nachten verbleven in december 2022
Reactie van Tchad op 21 dec 2022
Thank you for your review.

10/10 – Uitstekend

Quiermo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Netjes opgemaakt. Schoon en moderne technologie.
2 nachten verbleven in oktober 2022
Reactie van Tchad op 15 nov 2022
Thank you for the feedback.

6/10 – Redelijk

Marjolijn

Reisde met familie
Kamer was prima, jammer dat je meerdere malen moet vragen om schone handdoeken of een extra kussen...
3 nachten verbleven in augustus 2022

8/10 – Goed

Renate

3 nachten verbleven in februari 2022

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
excellent hotel at a good location
great place, good location, close to Liverpool st. Station, budget friendly room available without window, good bed and shower.
1 nacht verbleven in oktober 2021
Reactie van Stu Clay op 20 okt 2021
I am pleased you had an excellent stay, thank you for your kind review,

8/10 – Goed

Tousif, Elmhurst

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice area. Clean and quiet.
4 nachten verbleven in mei 2024
Reactie van Nikky op 23 mei 2024
Dear Tousif,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's area to be very nice, clean, and quiet.At our hotel, we strive to provide a comfortable and relaxing environment for all of our guests, so it is wonderful to know that you enjoyed your stay with us.Your kind words serve as motivation for us to continue delivering exceptional service and maintaining high standards of cleanliness throughout the property.We hope to welcome you back in the near future for another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel.

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was even smaller than we had expected but nevertheless contained all of the advertised features. Although our room had a double bed, it was, necessarily, pushed against a wall so that one could only get in or out on one side. We deliberately selected a room without a window to try and reduce external noise: this seemed to work.
1 nacht verbleven in mei 2024
Reactie van Nikky op 16 mei 2024
Dear Christine,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly appreciate your input as it helps us to improve our services and accommodations.We are sorry to hear that the room size did not meet your expectations. We understand that space can be a concern for some guests, and we apologize for any inconvenience this may have caused. Rest assured, we will take note of your comments and see if there are any ways we can make adjustments in the future.We are glad to hear that despite the size of the room, you found all of the advertised features available to you. Your comfort and satisfaction are important to us, and we strive to ensure that all necessary amenities are provided for a pleasant stay.It is great to know that choosing a room without a window helped reduce external noise for you. We aim to create a peaceful environment for our guests, and we are pleased that this aspect of your stay was satisfactory.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

6/10 – Redelijk

Jean

Positief: Netheid, personeel en service
Very convenient for the transportation but too much noise at night
6 nachten verbleven in mei 2024
Reactie van Nikky op 14 mei 2024
Dear Jean,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly value all comments from our guests as it helps us improve our services.We are pleased to hear that you found the transportation convenient during your stay. However, we apologize for any inconvenience caused by the noise at night. Please rest assured that we take this matter seriously and will work on finding solutions to minimize noise disturbances in the future.If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.

6/10 – Redelijk

Madeleine

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
The hotel was located really nicely. It could be cleaned better, especially the bathroom. I loved the courtyard. Ok value for money.
3 nachten verbleven in mei 2024
Reactie van Nikky op 13 mei 2024
Dear Madeleine,Thank you for taking the time to share your thoughts on your recent stay at our hotel. We truly appreciate all feedback as it helps us improve and provide a better experience for our guests.I'm glad to hear that you enjoyed the location of our hotel and found the courtyard to be lovely. Your comments regarding the cleanliness, particularly in the bathroom, have been noted and will be addressed with our housekeeping team to ensure that we maintain high standards of cleanliness throughout the hotel.We strive to offer great value for money and I'm pleased to hear that you found it to be okay. If there are any specific areas where you feel we can improve further, please do not hesitate to let us know so we can make your next stay even more enjoyable.Once again, thank you for your feedback and we hope to welcome you back in the future for an even better experience.

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet
1 nacht verbleven in april 2024
Reactie van Author op 2 mei 2024
Dear Nicholas Andrews, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our hotel to be quiet during your stay. Our team works hard to ensure a peaceful and relaxing environment for all our guests, so it is always rewarding to receive positive comments like yours. We appreciate your kind words and hope that you will choose to stay with us again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing our hotel. Warm Regards, Nikky

8/10 – Goed

Liana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La struttura è stata una piacevole esperienza, siamo stati in due persone in una suite per 3 notti. Camera pulita, posizione eccellente, personale gentile e cortese. Scomodità da segnalare: mancata presenza di bollitore e macchina da caffè o un mini frigo, che sarebbe stato piacevole trovare in camera. È necessario rivolgersi alla reception e al servizio bar per ottenere il servizio desiderato. Camera senza finestra ben ventilata ma piccola, giusta per pochi giorni. In generale consiglio vivamente questo hotel, grazie per il servizio.
3 nachten verbleven in april 2024
Reactie van Nikky op 29 apr 2024
Dear Liana,Thank you for taking the time to share your experience during your recent stay at our hotel. We are delighted to hear that you found our property to be a pleasant experience, with clean rooms, an excellent location, and friendly and courteous staff.We appreciate your feedback regarding the lack of a kettle, coffee machine, or mini fridge in the room. We will definitely take this into consideration as we continue to improve our services for our guests. We apologize for any inconvenience this may have caused during your stay.Regarding the room without a window, we are glad to hear that it was well ventilated and suitable for your needs over a few days. Your recommendation means a lot to us and we are grateful for your kind words about our service.We hope to welcome you back in the future and provide an even better experience during your next visit. If there is anything else we can assist you with, please do not hesitate to contact us.

8/10 – Goed

xavier

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel clean facilities good service
2 nachten verbleven in april 2024
Reactie van Nikky op 29 apr 2024
Dear Xavier,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be nice, with clean facilities and good service.Our team works hard to ensure that all of our guests have a comfortable and enjoyable stay, so it is always rewarding to receive positive feedback like yours. Your kind words will be shared with the entire staff as motivation to continue providing exceptional service.We hope to welcome you back to our hotel in the future and provide you with another great experience. If there is anything else we can do to make your next stay even better, please do not hesitate to let us know.Thank you once again for choosing our hotel and for sharing your positive review.

8/10 – Goed

Shigeyoshi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, but a bit noisy
1 nacht verbleven in april 2024
Reactie van Nikky op 27 apr 2024
Dear Shigeyoshi,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel convenient.We apologize for any noise disturbances that may have affected your stay. Please rest assured that we take all guest feedback seriously and will address this issue promptly to ensure a more peaceful experience for our guests in the future.We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 – Redelijk

Joanne

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Nikky op 25 apr 2024
Dear Joanne,Thank you for your rating. We look forward to welcome you back soon.

10/10 – Uitstekend

Elisa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super zentrale und trotzdem ruhige Lage!
4 nachten verbleven in april 2024
Reactie van Nikky op 25 apr 2024
Dear Elisa,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel's location to be both central and quiet. Providing a peaceful environment for our guests is one of our top priorities, so we are delighted that you were able to enjoy a comfortable stay with us.We strive to offer exceptional service and amenities to all of our guests, and it is always rewarding to receive positive feedback like yours. Your kind words serve as motivation for our team to continue delivering memorable experiences for all who choose to stay with us.We hope to welcome you back again in the future and provide you with another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel, and we look forward to hosting you again soon.

8/10 – Goed

Nathan John

Positief: Netheid, personeel en service
Straight forward hotel. I’d go again. Especially as a solo traveler.
4 nachten verbleven in april 2024
Reactie van Nikky op 12 apr 2024
Dear Nathan John,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

6/10 – Redelijk

Lorena

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Nikky op 12 apr 2024
Dear Lorena, Thank you for your rating. We look forward to welcoming you back soon.

6/10 – Redelijk

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in april 2024
Reactie van Nikky op 9 apr 2024
Dear Mark, Thank you for your rating. We look forward to welcoming you back soon.

10/10 – Uitstekend

Selena

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel was very clean, and the room was adequate for two people, it is small with a bathroom included. If what you just want is a nice place to sleep, this is a good option. The area is beautiful, you can walk nearby and visit several nearby restaurants. The staff at the entrance was not so friendly, you can only check-in on the screens but I had never seen one and I didn't really know how it worked, after a while of trying they came to help me.
3 nachten verbleven in december 2023
Reactie van Nikky op 4 apr 2024
Dear Selena,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

8/10 – Goed

Gareth, Burnham on Crouch

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable and convenient We had to "crash" here as there was a major and complete "outage" affecting all trains from Liverpool Street. Well done to Expedia and Point A Hotels for providing a reasonable and comfortable last minute stay.
1 nacht verbleven in maart 2024
Reactie van Nikky op 4 apr 2024
Dear Garet,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great spot close to train
1 nacht verbleven in maart 2024
Reactie van Nikky op 2 apr 2024
Dear Jason,Thank you for your rating. We are delighted to hear that the location is very convenient for you. We look forward to welcoming you back soon.

6/10 – Redelijk

Fryderyka

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Lage des Hotels ist gut. Zimmer ist sehr klein, aber das ist bekannt wenn man nach London reist. Für einen Städtetrip ausreichend. Frühstück kann nicht bewertet werden, da nicht gebucht. Leider war das Zimmer nicht sauber, es gab dunkle Flecken an den Wänden (man möchte nicht wissen was es war). Der Fußboden war auch nicht sauber. (Flecken und sehr staubig)
3 nachten verbleven in maart 2024
Reactie van Nikky op 1 apr 2024
Dear Fryderyka,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our hotel's location suitable for your trip. We apologize for any inconvenience caused by the condition of your room. Please rest assured that we take cleanliness and maintenance seriously, and we will address the issues you have highlighted to ensure a more comfortable experience for future guests. We will use your feedback constructively to enhance the overall guest experience at our hotel. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future for an improved stay that meets and exceeds your expectations.

10/10 – Uitstekend

Israel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in maart 2024
Reactie van Nikky op 1 apr 2024
Dear Israel,Thank you for your rating. We look forward to welcoming you back soon.

10/10 – Uitstekend

Iona

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good property, clean and walkable. Will definitely stay at a point a hotel again
1 nacht verbleven in maart 2024
Reactie van Nikky op 1 apr 2024
Dear Iona,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

8/10 – Goed

Dale

Zakenreiziger
Positief: Voorzieningen
Central location, busy reception, dining options walkable.
3 nachten verbleven in maart 2024
Reactie van Nikky op 1 apr 2024
Dear Dale,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

10/10 – Uitstekend

Godfrey Obinna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are very friendly and helpful. The property is very clean as well. It might be helpful to includen room service to order meals as well as a wardrobe. Otherwise, it was a good service.
3 nachten verbleven in maart 2024
Reactie van Nikky op 11 mrt 2024
Dear Godfrey Obinna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

8/10 – Goed

Dirk

Reisde met partner
Positief: Netheid, personeel en service
Für eine kurzen Trip nach London gut geeignet. Nahverkehrsmittel, Gaststätten und Highlights in der Nähe,
2 nachten verbleven in maart 2024
Reactie van Nikky op 11 mrt 2024
Dear Dirk,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location well suited for a short trip to London, with convenient access to local transport, restaurants, and nearby highlights.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

10/10 – Uitstekend

Russell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location for the money
1 nacht verbleven in december 2023

8/10 – Goed

Thomas Ewald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Nikky op 11 mrt 2024
Thank you for your rating. We look forward to welcoming you back again soon.

2/10 – Ontzettend slecht

JJ

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Won’t be back
1 nacht verbleven in januari 2024
Reactie van Nikky op 3 mrt 2024
Thank you for taking the time to share your feedback following your recent stay with us.We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you faced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 – Goed

Anne, Leipzig

3 nachten verbleven in februari 2024
Reactie van Nikky op 3 mrt 2024
Dear Anne,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

8/10 – Goed

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Night away
Easy to check in and out. In a good area but near back so noise wasn't an issue. Curtains where excellent at keeping the light out. The only issue was the pillows they where small and very uncomfortable neck was sore in the morning. But would stay again if in london
1 nacht verbleven in februari 2024
Reactie van Nikky op 3 mrt 2024
Dear Danielle,Thank you for sharing your positive feedback following your recent stay at our establishment. We are pleased to hear that you found the check-in and check-out process easy and that you enjoyed the convenient location and peaceful surroundings of our property.We are grateful for your kind comments about the effectiveness of the curtains in your room. However, we apologize for the discomfort caused by the pillows, and we have taken note of your feedback regarding this matter. Your comfort is important to us, and we will look into improving the pillow options for a better night's sleep.Should your travels bring you back to London, we would be delighted to welcome you once again and provide you with an even more enjoyable stay.

10/10 – Uitstekend

Rosendo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van Nikky op 3 mrt 2024
Dear Rosendo,Thank you for your rating. We look forward to welcoming back soon again.

8/10 – Goed

Victoria Jane

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely room and lots of mod cons. Was quite compact! Great location overall and hotel and room very clean. Only reason for not giving top marks is because the pillows were quite lumpy (we asked for extra which were lumpy too) and there isn’t much privacy when 2 people - you can hear everything in the bathroom
2 nachten verbleven in februari 2024
Reactie van Nikky op 3 mrt 2024
Dear Victoria Jane,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location convenient and appreciated the cleanliness of our hotel and rooms. Your kind words are truly appreciated.We sincerely apologize for the inconvenience caused by the quality of the pillows and the lack of privacy regarding the soundproofing in the bathroom area. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.Your feedback is invaluable to us as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an even better experience.

6/10 – Redelijk

Omo

1 nacht verbleven in februari 2024
Reactie van Nikky op 3 mrt 2024
Dear Omo,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

8/10 – Goed

Leeroy

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
93 Ft East
Hotel great value, however bathroom door didn’t close.
1 nacht verbleven in februari 2024
Reactie van Nikky op 25 feb 2024
Dear Leeroy, Thank you for choosing to stay with us and for sharing your lovely review! We apologise for any inconvenience this may have caused with the bathroom door usage. Our team works tirelessly to ensure each guest feels at home and cared for, and it's heartening to see those efforts recognized. Bookmark us for next time – we can't wait to treat you right once more.

10/10 – Uitstekend

Sue

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to explore this part of London. Good value for money, lovely room, quiet.
1 nacht verbleven in februari 2024
Reactie van Nikky op 25 feb 2024
Dear Sue, Thank you for choosing to stay with us and for sharing your lovely review! Our team works tirelessly to ensure each guest feels at home and cared for, and it's heartening to see those efforts recognized. Bookmark us for next time – we can't wait to treat you right once more.