6/10 Satisfaisant
Jan W., West Berkshire
28 sept. 2025
Les points forts : Propreté
Using property as base for the family for a weekend of rugby and Abba, hence the location. Although check in is 4pm we agreed a check in of 2pm - confirmed by message around 2 weeks before arrival. We arrived at just before 3pm, key pick up point didn't have our name down, so I had to contact the mobile number given. Was told the flat was not ready. The cleaner hadn't even arrived! Despite being told a second cleaner would go so it was ready for 4pm, it was not until 4.30pm, very annoying and very poor communication from property manager, who I see has not read or responded to my messages on whats'a app! The photos on website were not correct for the property we had! We had one double room and the other room had double bed but also the sofa bed in, nowhere other than kitchen to sit. The TV is located on the hallway wall which is about 4 feet wide, how can you watch a tv like this! Thankfully we were out most of our stay! The bathroom and kitchen were clean, but bathroom ceiling had mould and soft furnishings had marks and hairs on. Some work has clearly been done on this flat as some new things - wardrobe, sink, doors etc. but much more detail needs to be sorted for it to be a good weekend rental in my opinion!
Jan W.
Séjour de 2 nuits en septembre 2025