Lockwood-Mathews Mansion

The lobby has been updated, but hotel rooms are dated. The bathrooms are very small. The set up to get to the lobby from our room was very odd. First, we had to park around back for the easiest access to our room, but to get back to the lobby for coffee and breakfast we had to take an elevator, walk down a hall, and then take another elevator. The front desk personal weren’t very friendly. The biggest issue we encountered we found black chunks of mold in our ice from the ice machine on 2 occasions! We reported it to the front desk, while they thanked us for reporting it, they said there was nothing they could do about it until later in the day! We thought they should at least put an out of order sign on the machine! The hot breakfast was ok, the bacon was 1/2 cooked and the butter packets were about frozen, so it was difficult to try to butter toast or a waffle!

We checked in A water pipe broke No a/c No tv Hallway and hotel smelled terrible No answers when it will be fixed No manager on duty So far no compensation offered me and when I asked they said maybe they will give me 15000 miles for a 3 night stay which cost 60000 miles per night 180000 miles