We had a great nights stay at this hotel and for sure will be returning. The place is spotless and the room was one of the best we’ve stayed in. We felt the spa pool and facilities were well worth the extra paid - it didn’t feel busy at all and felt very clean.
Our only reason for not giving 5 stars was the mixed level of staff interactions with us. As you do, we had queries whilst we stayed, but some staff at reception didn’t show the level of service expected of such a hotel, often lacking in enthusiasm and misinformation i.e. a lighter breakfast option we said was available at the bar, which when we got downstairs in the morning were told otherwise.
Would recommend the hotel, just hope next time we stay that staff interaction is of a better level, such as the man who checked us in (sorry can’t recall his name).