6/10 Satisfaisant
Emily W.
10 août 2023
Les points faibles : Propreté
Lake Rabun is wonderful. House needs a deep clean and caretaker.
We have stayed in other rentals at Lake Rabun before. We loved being on the lake this time and having water access. The location and views are incredible! This is the first time we have not rented from the property owner and used Vacasa. We checked in and immediately noticed issues with cleanliness so I messaged Vacasa. There was debris on the floor, counters, dirty dishes in the cabinets and drawers, coffee stains on the dishwasher and cabinets. The bathroom surfaces had toothpaste and a brown smear on the wall and light switch and the sink surfaces weren’t clean. There were cobwebs attached to beds and furniture. I contacted Vacasa who said they would notify the local manager. The next day Vacasa texted and asked for photos which I sent. The 3rd day Vacasa emailed and asked for photos which I sent. Vacasa replied and agreed cleaning needed to be addressed and the local manager would contact me. They never did. My 78 yr old mother in law did the floors and I washed the dishes and silverware, cleaned the cabinets and drawers. We sanitized the bathrooms and hoped for the best. I would not recommend renting from a Vacasa managed property. A family member was staying in a nearby rental that was pristine cleaned. If they had a question or issue they simply texted the owner and received a reply. I got a reply from Vacasa at 2am! I don’t know where they are located. Note to the owner… we killed several yellow jackets inside downstairs. Might be getting in thru cracks in the doors.
Emily W.
Séjour de 6 nuits en août 2023