Hilton Hotels-accommodaties in Ladys Island

'we arrived at 4:35 PM, our room was still not ready, even though check-in is at 3:00 PM. We were told they would call us when the room was ready, but nobody ever did. We had to return to the front desk ourselves to get our keys, and no apology was offered. In addition, the staff was not aware that I had received a refund for a one-night cancellation, and they still had my reservation listed as three nights instead of two. The room itself was fine, but overall the service was disappointing. We...