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Avis sur Hilton Kuching

5 out of 5
Hilton Kuching
1 Jln Tunku Abdul Rahman, Kuching, Sarawak

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 247 avis sur 628." "
Note des voyageurs de 8 (Bien), d’après 267 avis sur 628." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 628." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 628." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 628." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Robin, Albion

Séjour de 1 nuit en juin 2023
Réponse de Hilton Kuching le 27 juil. 2023
Dear Robin,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad to learn that you enjoyed your stay. We look forward to welcoming you again soon!

10/10 Excellent

Robin, Albion

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre spacieux avec une belle vue sur la rivière
Séjour de 4 nuits en mai 2023
Réponse de Hilton Kuching le 25 juil. 2023
Dear Robin,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad that you enjoyed your stay, and we look forward to welcoming you again soon!

8/10 Bien

kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien mais ancien hilton
Bon hôtel pour kuching . Un des meilleurs de la ville , mais c’est un hilton de l’ancien temps . Le deco de l’hotel et des chambres seraient à revoir ainsi que la piscine qui certe est agréable mais pas très jolie et les transats sont limités.Le petit déjeuner est bon et assez varié.
Séjour de 3 nuits en juin 2019
Réponse de Val le 3 juil. 2019
Thank you very much for your feedback. We have planned for refreshments of our hotel’s room. We hope to see you again in near future.

4/10 Médiocre

Voyageur vérifié

Bad service for everything. The room are very good though
Séjour de 1 nuit en novembre 2018
Réponse de Hamish Watts le 3 déc. 2018
Dear Valued Guest, Thank you for leaving us with a review. Whilst I am pleased to hear that you were impressed with our rooms, I am disappointed to hear that we have fallen short of your expectations. Kindly be assured that your remarks have been well noted for future improvements. I look forward to welcoming you back to Hilton Kuching again. At your service, Hamish Watts General Manager

10/10 Excellent

Thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour enchanteur mais le service pourrait être mi
Une semaine complète à Kuching pour visiter la ville et les environs dans un très grand confort. La piscine en fin de journée est très appréciable. Dommage néanmoins que le service ne soit pas à la hauteur attendue. Par exemple, malgré une de ma de quotidienne, la clim était toujours remise à fond. De plus, alors que l'hôtel était loin d'être plein, nous avions tous les soirs de nouveaux voisins dans la chambre mitoyenne avec du bruit. Le wifi est payant si on n'est pas membre.
Réponse de Hamish Watts le 8 mai 2018
Dear Thierry, Thank you for leaving us with a great review. I am delighted to note that you found our hotel location to your liking and look forward to welcoming you back to Hilton Kuching again soon. At your service, Hamish Watts General Manager

8/10 Bien

Le Cévenol, Paris

Les points forts : Propreté, personnel et service, confort de la chambre
Bonne situation sur le waterfront
Nous avons eu la bonne surprise d'être surclassés dés notre arrivée, bénéficiant ainsi d'une suite pour ces 3 nuits. Confort et espace.... Seul problème: une tuyauterie bruyante, les douches tardives ou matinales des chambres au-dessus perturbant le sommeil.
Réponse de Hamish Watts le 28 avr. 2017
Dear Guest Thank you for posting a review of our property following your stay with us. I am happy to read that you had an pleasant stay with us. I am sorry about the noisy piping and I have shared your valuable feedback with our team. The entire team and I look forward to welcoming you back again soon. At your service, Hamish Watts

6/10 Satisfaisant

Laure Carine

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement

8/10 Bien

Helene, Kuala Lumpur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel pour un séjour à Kuching
Bon hôtel très bien placé. Demander de préférence les chambres avec vue sur la rivière. Buffet de petit déjeuner copieux et service excellent et souriant. L'hôtel est un peu vieillot, mais il est très propre et les prix sont raisonnables. Il n'y a pas vraiment mieux sur Kuching. Avions réservé au Rainee Boutique hotel, mais annulé au dernier moment car ils nous demandaient une nuitée entière pour un late check out (17h), ridicule ! Si vous avez besoin d'une voiture pour une balade dans la jungle, négociez directement avec un taxi à l'heure (30rm pour un taxi bleu), les hotels vous demanderont beaucoup plus.

8/10 Bien

Joel, France

Les points forts : Propreté et personnel et service
Bon rapport qualité / prix
Hotel bien situé, près de la rivière. Piscine agréable et assez grande pour un hôtel situé en centre ville. Personnel très aimable et disponible.

10/10 Excellent

philippe, épernay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
situation idéale à kuching
j ai passé un séjour très agréable dans cet hotel, il est idéalement situé au bord de la rivière sarawak, j avais une chambre donnant sur la rivière et c'était superbe quelle que soit l'heure du jour ou de la nuit.

8/10 Bien

Arnaud, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité/prix, mais ambiance "vieillotte"
The hotel is perfectly located on the waterfront, has 4 restaurants, a nice lounge bar, nice pool and overall service is great.Travel agent is within the hotel and provides excursion for Borneo at a competitive pricing. I had a room on the 7th floor, spacy and with a river view which was great. The room was nice, but the equipment and furniture a bit old-fashioned, and no flat screen tv ("old" tv set within a cabinet). The bathroom is not lit enough. Plumbing is very noisy (you litteraly hear when people use the bathroom and just turn on the faucet). Apart from this, the buffets (breakfast or dinner) are excellent ; the steackhouse restaurant is great, though a bit expensive for alcohol. The service is also very friendly but please be aware the english level is a bit inferior compared to Kuala Lumpur for example.

10/10 Excellent

Catherine, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L'endroit idéal pour séjourner à Kuala Lumpur
Accueil et service Excellents. Personnel très attentif et souriant. Les chambres sont spacieuses et très bien équpées. Demander une chambre avec vue sur le Lake Garden. Plusieurs restaurants à la cuisine variée et très fraîche. Hôtel idéalement situé près de la gare KL Sentral et du monorail desservant tous les points intéressants de la ville (accès à pied au Lake Garden en 10 minutes).

8/10 Bien

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The river view. The excellent breakfast buffet. The friendly, helpful staff. Convenient for sampan trips across the river to catch up on Sarawak’s history dating from the White Rajahs’ era.
Séjour de 3 nuits en avril 2024
Réponse de Hilton Kuching Team le 2 mai 2024
Dear Kathleen,Thank you for taking a moment to share your experience staying with Hilton Kuching. We are pleased to hear that you enjoyed our breakfast buffet and appreciate our team member's friendly and helpful gestures. We are glad that you found it convenient to cross the river and discover the unique of Sarawak's history. We appreciate your overall feedback and hope to have the opportunity to welcome you back to our hotel in the not too distant future. Sincerely, Hilton Kuching Team.

8/10 Bien

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great breakfast buffet. The airconditioning in my room needs servicing - I turned it to 18 and it was still warm. I therefore did not sleep well. Shame the Riverview café had tinted windows, which prevented one from looking out onto the lovely river view outside. Overall, the hotel was dark and it did not give one a welcoming feeling.
Séjour de 4 nuits en février 2024
Réponse de HIlton Kuching Team le 11 mars 2024
Dear Kathleen,Thank you for taking a moment to share your experience staying with Hilton Kuching.We are pleased to hear that you enjoyed our breakfast buffet. We apologize for the inconvenience caused by the air conditioning in your room, and we have shared your feedback with our team.We appreciate your overall feedback and hope to have the opportunity to welcome you back to our hotel in the not too distant future.Sincerely, Hilton Kuching Team.

10/10 Excellent

CHINGWEN

Séjour de 4 nuits en février 2024
Réponse de Hilton Kuching Team le 11 mars 2024
Dear Chingwen,Thank you for taking a moment to share your experience staying with Hilton Kuching. It is our great pleasure to have you as our guest. I am pleased to hear you found the overall experience to your liking! We look forward to welcoming you back to our hotel in the not too distant future.Sincerely, Hilton Kuching Team.

2/10 Horrible

Yooshik

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de HIlton Kuching Team le 11 mars 2024
Dear Yooshik,Thank you for taking a moment to share your experience and rating of your stay with Hilton Kuching. We regret to have found that you rated us 2 out of 10. Please accept our sincere apologies for any inconveniences caused.Thank you again for your feedback. We hope you will consider staying with us again in the future.Sincerely, Hilton Kuching Team.

8/10 Bien

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
quite nicely renovated, but the toilet was WAY too small for 2 persons, unlike the previous toilets. so narrow it was impossible for 2 persons to stand inside.
Séjour de 2 nuits en janvier 2024
Réponse de Hilton Kuching Team le 11 mars 2024
Dear Dennis,Thank you for taking a moment to share your experience staying with Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We apologize for any inconvenience caused during your stay, we'll take into consideration on improving this aspect to ensure a more comfortable stay for our guests in the future. Thank you again for sharing your feedback, we look forward to welcoming you again soon. Sincerely, Hilton Kuching Team

10/10 Excellent

Kah Hoe

Séjour de 2 nuits en décembre 2023
Réponse de HIlton Kuching Team le 11 mars 2024
Dear Kah Hoe,Thank you for taking a moment to share your rating and feedback. We are pleased to hear that you found the overall experience to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.Sincerely, Hilton Kuching Team

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christmas weekend family holiday
Was expecting busy and crowd bcos of Christmas weekend. Pleasantly surprised it was not so. Had good personalised services by concierge
Séjour de 4 nuits en décembre 2023

10/10 Excellent

LEE WEI

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great room, very comfortable. good customer service and the breakfast is awesome.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Rhona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

JONG MIN

Séjour de 1 nuit en novembre 2023

8/10 Bien

Song Kheun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel with river view.
Hotel comfortable but a bit dated. Good location.
Séjour de 2 nuits en septembre 2023
Réponse de Hilton Kuching Team le 18 sept. 2023
Dear Song Kheun, Thank you for making us your hotel of choice and letting us know your invaluable thoughts. We are delighted to learn that you have found our location to be quite convenient. We sincerely apologize for the inconvenience that occurred during your stay. Kindly be assured that we are currently going under renovation process and that we are looking forward to welcoming you again soon for an improved experience.

10/10 Excellent

KAZUO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
フレンドリーなスタッフ対応。部屋も清潔、静かで、部屋のソファーチェアがとても心地よい座り心地です。カフェ、飲食店も徒歩圏内に沢山有って、便利な立地です。
Séjour de 1 nuit en août 2023
Réponse de Hilton Kuching Team le 22 août 2023
Dear Kazuo, We are elated to receive your kind words and learn that you enjoyed your most recent stay and found our proximity to nearby attractions to your kind preference. We look forward to welcoming you again soon.

4/10 Médiocre

Rebecca

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Started off lovely. Room nice and freshly renovated. A little noisy as work was still being completed. Breakfast was ok. Went down hill the night we had dinner at the hotel. It was a wagyu night. I have never in my life seen anything so bad. Unsure how they even managed to make the meat so wrong. Topped off by the staff bringing the wrong bottle of wine three times. And once looking it up the wine was $9.00 online and the Hilton charged us $150 AUD The dinner was beyond the worst food I have ever eaten. Beyond disappointed.
Séjour de 2 nuits en juillet 2023
Réponse de Hilton Kuching le 27 juil. 2023
Dear Rebecca,Thank you for taking your time to share your invaluable review. As a brand that constantly focuses on delivering heartfelt experiences to our guests, we regret that you have experienced such inconveniences. We have noted your disappointment and we will be taking steps to welcome you again soon for an improved stay.

8/10 Bien

Sachin

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great view of Sarawak river from the room
Séjour de 2 nuits en juillet 2023
Réponse de Hilton Kuching le 27 juil. 2023
Dear Sachin,We are pleased to receive your kind 8/10 rating and that you found our view to your liking. We hope that you enjoyed your stay, and we look forward to welcoming you again soon!

10/10 Excellent

Celine

Séjour de 3 nuits en février 2023
Réponse de Hilton Kuching le 27 juil. 2023
Dear Celine,Thank you for the wonderful full rating. We are glad to learn that you enjoyed your most recent stay. We look forward to welcoming you again soon!

10/10 Excellent

Alven

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en juin 2023
Réponse de Hilton Kuching le 27 juil. 2023
Dear Alven,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad to learn that you enjoyed your stay. We look forward to welcoming you again soon!

10/10 Excellent

Ser Cheng

Séjour de 1 nuit en juin 2023
Réponse de Hilton Kuching le 27 juil. 2023
Dear Ser Cheng,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad to learn that you enjoyed your stay. We look forward to welcoming you again soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Hilton Kuching le 27 juil. 2023
Dear guest,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad to learn that you enjoyed your stay. We look forward to welcoming you again soon!

10/10 Excellent

Mohammed Aiman Rashad

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Complete with great facilities. Just need to do some renovations on some of them e.g.swimming pool etc.
Séjour de 1 nuit en juin 2023
Réponse de Hilton Kuching le 27 juil. 2023
Dear Mohammed Aiman,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We sincerely admire your understanding on the currently undergoing renovation work. Kindly be assured that we will be showcasing a brand-new experience in the near future. We look forward to welcoming you again soon.

10/10 Excellent

Prasad

Séjour de 2 nuits en février 2023
Réponse de Hilton Kuching le 25 juil. 2023
Dear Prasad,Thank you for the full rating and making Hilton Kuching your hotel of choice during your most recent trip. We are glad that you enjoyed your stay, and we look forward to welcoming you again soon!

2/10 Horrible

Hag Sung

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confirmed hotel booking was not available
reserved room was not available due to renovation but not informed before arrival to hotel and brought another hotel which is lower grade without any compensation. I paid to Hilton hotel price level but stayed lower grade hotel. Very disappointed.
Séjour de 3 nuits en mars 2023

8/10 Bien

Bong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
This hotel is required to renovate the room.
Séjour de 3 nuits en mars 2023
Réponse de Hilton Kuching le 8 mars 2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We sincerely appreciate your understanding on the currently ongoing renovation work. Kindly be assured that we will be showcasing a brand-new experience in the near future. We look forward to welcoming you again soon!

4/10 Médiocre

Quresh

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Should close down the hotel
The hotel is undergoing major renovations. They were unable to fix the phone in my room though I stayed 4 nights. Only one or 2 lifts were working leading to long waits . The swimming pool had no attendant to direct me to the showers
Séjour de 4 nuits en février 2023
Réponse de Hilton Kuching le 8 mars 2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. Please be assured that we will be addressing your feedback along with our ongoing renovation process. We sincerely appreciate your understanding, and we are very sorry for the inconveniences caused. We will be showcasing a brand-new experience in the near future, and we look forward to welcoming you again soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2023
Réponse de Hilton Kuching le 25 juil. 2023
Dear guest,Thank you for making Hilton Kuching your hotel of choice. We hope that you enjoyed your stay, and we look forward to welcoming you again soon!

6/10 Satisfaisant

Daniel Soon Ping

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2023
Réponse de Hilton Kuching le 25 juil. 2023
Dear Daniel,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We hope that you enjoyed your stay, and we look forward to welcoming you again soon.

4/10 Médiocre

Wing

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Under renovation. Existing rooms not in good stead.
Réponse de Hilton Kuching le 9 janv. 2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We sincerely appreciate your understanding on the currently undergoing renovation work. Kindly be assured that we will be showcasing a brand-new experience in the near future. We look forward to welcoming you again soon.

10/10 Excellent

sudarsono

Séjour de 1 nuit en janvier 2023
Réponse de Hilton Kuching le 11 janv. 2023
Dear Sudarsono,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad that you enjoyed your stay and we look forward to welcoming you again soon!

6/10 Satisfaisant

Eng Kiang, Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's ok.
Réponse de Hilton Kuching le 9 janv. 2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad that you enjoyed your stay and we look forward to welcoming you again soon!

4/10 Médiocre

Aaron

Séjour de 1 nuit en décembre 2022
Réponse de Hilton Kuching le 11 janv. 2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We sincerely appreciate your feedback and we're very sorry you were unhappy. We are looking forward to welcoming you again soon for an improved experience.

8/10 Bien

Faizal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is pretty old school, so 5-star for certain utilities is much suited 15 years ago. TV is old, please bring your tablets. I love the lift buttons and displays which is pretty much 60s-70s? Please keep or refurbish them (not replace), it’s like a charm in “blast from the past”! Cleanliness and comfort is generally excellent. Services and front desk staff knowledge is very accommodative. We got recommendations and bookings over the counter for interesting signature sight-seeings. Maybe there could be a dedicated information counter in the future just for local tourism, cultural habits and amenities? Because Sarawak is so big and interesting and there’s is much things to learn and understand. Breakfast buffet is a good variation: look out for “today’s special”. Abundant in choices to start your mood of the day. The Indian Dosai/Tosai is not so fresh. It should just display one piece instead of taking from display, and make a fresh one upon request - it’s best when eaten fresh. The quality of sushi rice is not so good, but taste is ok. Maybe the chef could make series of California Maki instead to balance a richer palate over the lower quality of Japanese rice (I know good quality sushi rice is difficult to source). Compared to West Malaysia, the tone and language in Sarawak is much humble and gentle. Not rowdy and much less arrogant. These people from Dayaks background deserves much more respect than we thought.
Séjour de 4 nuits en décembre 2022
Réponse de Hilton Kuching le 6 janv. 2023
We are elated to receive your kind words and invaluable positive comments and learn that your overall experience in Hilton Kuching is to your kind preference. We look forward to welcoming you again soon!

10/10 Excellent

Too Yun Han

6/10 Satisfaisant

Lepani

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en décembre 2022
Réponse de Hamish Watts General Manager le 30 déc. 2022
Dear Lepani, Thank you for making Hilton Kuching your hotel of choice during your most recent trip. However, we regret noticing that you have not enjoyed your stay to the fullest. Please do reach out to us directly and let us know how we can improve the experience we offer. We hope that we will get another opportunity to welcome you again soon.

10/10 Excellent

TENG TENG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, within walking distance to food and amenities
Réponse de Hamish Watts General Manager le 20 déc. 2022
Dear Teng, We are elated to receive your kind words and learn that you enjoyed your most recent stay and found our proximity to nearby attractions to your kind preference. We look forward to welcoming you again soon!

10/10 Excellent

A RAHMAN

Séjour de 3 nuits en décembre 2022
Réponse de Hamish Watts General Manager le 20 déc. 2022
Dear A Rahman, Thank you for making us your hotel of choice during your recent trip to Kuching. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

8/10 Bien

Bo Chuan John

8/10 Bien

Chuan Hooi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2022
Réponse de Hamish Watts General Manager le 6 déc. 2022
Dear Chuan,Thank you for making us your hotel of choice during your recent trip to Kuching. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

10/10 Excellent

Philip

Séjour de 1 nuit en novembre 2022

4/10 Médiocre

ROBERT JAGANATHAN, SINGAPORE

Voyage d’affaires
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
In room dining - no one picked up the call even at around 9 PM. Tried many times in vain. The hotel looks rundown and the front door latch wasalmost coming off. Not the Hilton class of hotel.
Séjour de 1 nuit en novembre 2022