Zitruimte lobby

Beoordelingen van Marriott Knoxville Downtown

4 out of 5
Marriott Knoxville Downtown
525 Henley St, Knoxville, TN

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 260 van 383 beoordelingen" "
Gastenscore: 8 - Goed. 56 van 383 beoordelingen" "
Gastenscore: 6 - Redelijk. 35 van 383 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 383 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 383 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stylish, pet-friendly hotel with very good breakfast selection close to the park in Downtown Knoxville. The rooms are average size but two king beds is a plus. A bit noisy (traffic) but the biggest issue is no alternative to valet parking, especially since the parking is on the same property, less than 100 yards away. Just a big inconvenience and needless expense.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

LaRae

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ver clean and nice.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
LaRae, thank you for your wonderful feedback about the Marriott Knoxville Downtown! The team members are delighted to hear that you found the hotel very clean and nice. We hope to welcome you back soon!

6/10 – Redelijk

Anshana

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Anshana, thank you for sharing your feedback. Your insights are valuable, and our team continually strives to enhance the guest experience. We hope to have another opportunity to impress you in the future.

10/10 – Uitstekend

Krista

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Krista, it's heartening to know you had an outstanding stay at Marriott Knoxville Downtown. We endeavour to make every guest's visit an extraordinary one. We eagerly anticipate your next visit.

4/10 – Matig

Leonard

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booking hotels via Expedia consistently gets you the worst rooms in hotels. The room I booked on Expedia mentioned Mountain View’s but I was initially assigned a dank dark room looking over the lobby that wreaked of BO and curry.
4 nachten verbleven in april 2024
Reactie van Customer Service op 7 mei 2024
Leonard, we sincerely regret to hear about your reported experience. It's important to us that every guest enjoys their stay, so we're sorry to learn the room assigned didn't meet your expectations. Please do note that room allocation can vary and is not tied to how the booking is made. Your feedback about the undesirable odors will be shared with our team members for attention. We appreciate your input and aim to improve your experience next time you visit. We truly hope to have another chance to better serve you.

10/10 – Uitstekend

Brynn, Fairfax

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 28 apr 2024
Thank you for taking the time to leave this wonderful rating, Brynn! We hope to see you again soon at Marriott Knoxville Downtown so we can share yet another amazing experience!

10/10 – Uitstekend

Hector

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Helpful staff, clean property
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Hector, it's wonderful to hear that you appreciated the cleanliness of Marriott Knoxville Downtown and the assistance provided by our team members. We value your feedback and look forward to welcoming you back on your next visit.

10/10 – Uitstekend

LaJuanya

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Perfect Location
1 nacht verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
LaJuanya, we're delighted to hear you found the location of Marriott Knoxville Downtown to be perfect. We're looking forward to welcoming you back on your next visit.

4/10 – Matig

christine, brentwood

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The room had a Murphy bed. This was NOT disclosed when I booked it and they were unable to move me to another room. The mattress was very poor quality and the bed seemed unstable and made horrible squeaking sounds as we moved throughout the night. Unable to sleep at all.
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Christine, we regret to hear about the discomfort experienced during the night. Our intent is to provide a suitable and restful environment for all guests, and we're sorry to hear that your room didn't meet that standard. We value your comment about our fold-out beds and we're striving to assure they provide an ideal level of comfort. We appreciate your feedback which guides our future improvements.

10/10 – Uitstekend

Sally

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Rooms are lovely-clean, well furnished. Our room was quite noisy from outside traffic and activity. In general, we were pleased with staff and condition of hotel and rooms. The valets were excellent.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Sally, thank you for sharing your encouraging feedback on Marriott Knoxville Downtown. We're thrilled that you found our rooms to be immaculate and well-appointed. We understand the noise from outside was a bit bothersome and we appreciate your patience regarding this. It's great to hear that you appreciated our team members, especially our valets. We look forward to having you with us again in the future.

10/10 – Uitstekend

Jamie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property and great location! Staff was professional; love the complimentary shuttle service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Jamie, it's wonderful to hear that you had a great stay at Marriott Knoxville Downtown! We're pleased that you appreciated our prime location and found our complimentary shuttle service useful. Our team members strive to deliver professional service to ensure every guest's comfort. Thank you for your high praise. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Julie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were in town for a convention and it was so nice to be able to valet park at the hotel and just walk to the convention center. Also I love that the TV said my name when I check in.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Julie, it's delightful to hear you found convenience in our prime location at Marriott Knoxville Downtown during your convention. We also are thrilled you appreciated the personalized welcome on the TV. We hope to have the pleasure of hosting you again in the future!

8/10 – Goed

Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Traffic was loud at night.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 1 mrt 2024
Brandon, we value your feedback. It's unfortunate to hear that the noise from the traffic had an impact on your stay. We'll certainly discuss potential solutions about this concern. We hope to see you again at the Marriott Knoxville Downtown, with the aim of delivering a more restful experience.

4/10 – Matig

Gregory

Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Proceed with Caution
This hotel has some serious issues and I believe Marriott needs to take a look at the general manager. We have satyed there many times going back to the Holiday Inn days and always loved our stay. But for $300 you expect the hotel to be clean and staffed properly. The people working were very nice. But clearly there was not enough staff to take care of everything.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
Gregory, we regret to hear that your recent experiences did not meet your past familiarity with our hotel. It's concerning to know that you noticed less cleanliness and a difference in the level of assistance from our team members. We appreciate your feedback and will certainly pass this on to ensure we are doing our best to uphold our standards.

8/10 – Goed

MARIE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 28 feb 2024
Thanks for the great rating, Marie!We're happy you had such a lovely stay at Marriott Knoxville Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 – Goed

Andy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
Andy, it's great to see that you had a positive experience at the Marriott Knoxville Downtown. Our team hopes your trip was enjoyable and we look forward to delivering another excellent stay in the future. Safe travels!

8/10 – Goed

Irene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean and comfortable but by the highway you can hear some motorcycles and sirens at night.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Irene, we appreciate you choosing Marriott Knoxville Downtown for your stay. We're pleased to know you found our accommodations clean and cozy. Regarding noise from the surroundings, we understand this may have caused some inconvenience and we are continually exploring options for noise control. Hope to have another opportunity to serve you in the future.

10/10 – Uitstekend

Steven

Zakenreiziger
Positief: Netheid
Valet price was unexpected and high
1 nacht verbleven in februari 2024
Reactie van Customer Service op 11 feb 2024
Steven, thank you for your feedback about your stay at Marriott Knoxville Downtown. We understand that the valet service pricing may have been surprising. We strive for full transparency with all our services and their costs. Your comments will be taken into consideration as we look towards making further enhancements to our guest experience. We do hope that, overall, you enjoyed your stay with us.

10/10 – Uitstekend

Karen

1 nacht verbleven in december 2023
Reactie van Customer Service op 21 mrt 2024
Karen, thank you for choosing to stay at Marriott Knoxville Downtown. We are delighted to know you had a great experience. Looking forward to welcoming you back for another enjoyable stay.

6/10 – Redelijk

DeDe

Positief: Netheid, personeel en service
Negatief: Voorzieningen
Air conditioning went out in my room twice. 2nd time had to get a fan sent to us at 130am. Not enough food options offered. Breakfast was not even available to purchase at 630am for our girls to eat before playing ball all day! I will not stay here as a guest again! They are more of a Art Gallery than there are as a Hotel
2 nachten verbleven in januari 2024
Reactie van Customer Service op 29 jan 2024
DeDe, we regret to hear about your recent experience at our hotel. It's unfortunate that you encountered issues with the air conditioning and were disappointed with the dining options. Our goal is to maintain a comfortable environment and provide a variety of food offerings to cater to our guests' needs. Your feedback will be shared with our teams to ensure we improve in these areas. Despite your recent experience, we hope you might reconsider returning so we can provide the exceptional stay we're known for at Marriott Knoxville Downtown.

10/10 – Uitstekend

Stephanie

2 nachten verbleven in januari 2024
Reactie van Customer Service op 17 jan 2024
Stephanie, thank you for your top rating of Marriott Knoxville Downtown! Your positive feedback truly encourages our team members to work harder in maintaining our service excellence. We're eagerly waiting for your return in the future.

2/10 – Ontzettend slecht

James

Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Customer Service op 16 jan 2024
James, it's quite evident that your experience did not meet your expectations and for that, we express our sincere regrets. We always aim to provide excellent service and it's unfortunate that we fell short in this instance. We invite you to provide further details about your experience, as this information is vital to improving our services for the future. We hope for the opportunity to serve you better on your next visit.

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it!
2 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Kathryn, we're delighted to hear that you enjoyed your stay at Marriott Knoxville Downtown! It drives our motivation to continue making our guests' experiences memorable. We're already looking forward to having you back.

8/10 – Goed

Shahin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No parking but valet which costs $35 a night. And no options to self-park in at least 2 block radius - this is what I was told in the hotel. Location is convenient due to the proximity to the highway but if you're looking for a place to sleep for a night while driving through Knoxville, this Marriott is not worth it.
1 nacht verbleven in december 2023
Reactie van Customer Service op 31 dec 2023
Shahin, we appreciate you taking the time to share your feedback. It seems the parking situation didn't meet your expectations and we understand how convenient parking is while traveling. Our location is indeed convenient for a variety of travelers, and while some find our amenities worth it, we regret if they did not align with your needs this time. We hope you'll consider us for your next visit through the area, keeping in mind we're continually reviewing our services for improvements.

10/10 – Uitstekend

Kara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the valet parking. Made it much easier to come back from my day
4 nachten verbleven in december 2023
Reactie van Customer Service op 27 dec 2023
Kara, we're thrilled to know you had a seamless experience with the valet parking at Marriott Knoxville Downtown. It is our aim to provide all guests with conveniences like this to make their stay more enjoyable. We look forward to welcoming you back after another one of your days out.

8/10 – Goed

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Customer Service op 27 dec 2023
Patrick, it appears you offered a noteworthy rating with no additional comments for the Marriott Knoxville Downtown. We're glad to perceive this indicates overall satisfaction. We're eager to host you again in the future for yet another memorable stay. Your contentment matters to us.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Customer Service op 23 dec 2023
Sarah, it's fantastic to hear that you've had a pleasant experience at Marriott Knoxville Downtown. We would be delighted to once again provide our high-quality service during your next stay. Thank you for choosing our establishment and sharing your rating.

6/10 – Redelijk

DEAN

3 nachten verbleven in december 2023
Reactie van Customer Service op 21 dec 2023
We appreciate you taking the time to share your feedback, Dean.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 – Uitstekend

Veronica

Reactie van Customer Service op 6 feb 2024
Veronica, thank you for choosing Marriott Knoxville Downtown and taking the time to rate your experience. We're thrilled to see your stay met your expectations and look forward to welcoming you back next time you're in town.

10/10 – Uitstekend

Bonnie, Lexington

1 nacht verbleven in december 2023
Reactie van Customer Service op 19 dec 2023
Bonnie, thank you for rating your stay at Marriott Knoxville Downtown so highly. It's pleasing to see you had a wonderful experience. We look forward to welcoming you back for another delightful visit.

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location and very clean.
2 nachten verbleven in december 2023
Reactie van Customer Service op 17 dec 2023
Jeffrey, thank you for choosing Marriott Knoxville Downtown. We're delighted to know you appreciated our prime location and spotless environment. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Customer Service op 17 dec 2023
Jason, it's fantastic to know your stay at the Marriott Knoxville Downtown was positive. We appreciate your excellent rating on Hotels.com and can't wait to provide another top-notch experience on your next visit.

10/10 – Uitstekend

Terrance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Customer Service op 6 feb 2024
Thanks for the perfect rating, Terrance!We're pleased to hear that you have fully enjoyed your stay at Marriott Knoxville Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 – Uitstekend

Kacie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Graduation Stay
The customer service was excellent. I was warmly greeted and check in was smooth. I was checking out and had a coughing fit and I asked for a water and then asked how much I owed and they said not to worry about it. But i was graduating college today so mayne that had something to do with it. Either way they wete super fantastic! M6 only issues were with the room. The usb and plugs next to the bed didnt work and the bed itself, while stylish, was surrounded with a wooden edge all the way around and i banged my shin really hard on the frame trying to get to my alarm clock. It left quite a whelp. The bed was comfortable once in it though.
1 nacht verbleven in december 2023
Reactie van Customer Service op 16 dec 2023
Kacie, thank you for choosing Marriott Knoxville Downtown and for sharing this wonderful feedback. It's rewarding to hear that our team members provided excellent service and made your check-in experience smooth. We take pride in caring for our guests! We're also glad you found the bed comfortable. Regarding the issues you faced with the room, we apologize for any inconvenience that the outlet placements caused. Also, we're sorry to learn that you had a minor mishap with the bed frame. We appreciate the feedback, as it helps us improve and best serve our guests in the future. We look forward to welcoming you back, whether to celebrate another milestone or just a regular stay. Thank you again!

10/10 – Uitstekend

Josh

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Customer Service op 15 dec 2023
Josh, thanks for choosing Marriott Knoxville Downtown! We're thrilled you had an enjoyable experience with us and would love to see you back soon.

10/10 – Uitstekend

Wintrece

1 nacht verbleven in december 2023
Reactie van Customer Service op 16 dec 2023
Wintrece, thank you so much for your high rating! The team at Marriott Knoxville Downtown is delighted to know that your stay was satisfactory. We're looking forward to welcoming you back for another great experience.

10/10 – Uitstekend

Karie

Reisde met huisdieren
Positief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Customer Service op 15 dec 2023
Karie, we're delighted to hear that your stay at Marriott Knoxville Downtown met your expectations. Our team appreciates your positive feedback and we hope to welcome you back during your next visit to Knoxville. Thank you for choosing us!

10/10 – Uitstekend

Ron

2 nachten verbleven in augustus 2023
Reactie van Customer Service op 15 dec 2023
Ron, we're thrilled to know you had a fantastic experience at the Marriott Knoxville Downtown. Your 5-star rating speaks volumes about the service you received and we couldn't be more grateful. We look forward to welcoming you back in the future. Safe travels until then!

10/10 – Uitstekend

Cathryn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Customer Service op 14 dec 2023
Thank you for the perfect rating, Cathryn!We are very pleased to hear that you had a wonderful stay at Marriott Knoxville Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 – Redelijk

Sanjiv

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
2 nachten verbleven in december 2023
Reactie van Customer Service op 13 dec 2023
Sanjiv, we see that your recent stay didn't exactly meet your expectations. We aim to provide a memorable experience and it's evident we have some improvements to make. Please, do come back in the future so we can make things right.

10/10 – Uitstekend

Lindsey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel and in a great location
Very nice hotel and in a great location
1 nacht verbleven in december 2023
Reactie van Customer Service op 10 dec 2023
Lindsey, it's wonderful to hear that you enjoyed your stay at Marriott Knoxville Downtown and appreciated our convenient location. We take pride in providing our guests with enjoyable experiences. We look forward to welcoming you again in the future.

10/10 – Uitstekend

Fawn, Burnsville

Reisde met familie
Will return
1 nacht verbleven in december 2023
Reactie van Customer Service op 10 dec 2023
Thanks for sharing this perfect rating, Fawn!We're thrilled to hear you enjoyed your stay at Marriott Knoxville Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Uitstekend

Matthew

2 nachten verbleven in december 2023
Reactie van Customer Service op 7 dec 2023
Matthew, thank you for choosing Marriott Knoxville Downtown and leaving us a positive score. We're elated to know that you had an enjoyable stay. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Michael

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Mandatory valet! No parking for guests except a $30 mandatory valet per day. No breakfast available except for high Price breakfast in the lobby restaurant. Our room was changed from a single king bed to double beds without any notice. When we got to the room and notified them, they said that they had the right to change the room without any notice. We were given a street view room instead of the interior room that we requested. We were kept awake all night with sirens of all types.
1 nacht verbleven in december 2023
Reactie van Customer Service op 6 dec 2023
Michael, it's concerning to hear of your recent experience. We understand that the valet parking requirement and dining options didn't meet your expectations. Additionally, we sincerely apologize for any confusion arising from the unexpected room type change and the noise issue. Your feedback is valued, as it helps us better understand areas where we may improve. Please rest assured that we will share your remarks directly with our hotel management team for evaluation and necessary action. We hope to get another opportunity in the future to better serve and meet your expectations.

8/10 – Goed

Hillary

1 nacht verbleven in december 2023
Reactie van Customer Service op 1 feb 2024
Hillary, we're thrilled you had a positive stay at Marriott Knoxville Downtown. Your rating means a lot to us. We hope to have the opportunity to welcome you back soon for an even better experience.

8/10 – Goed

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds we’re comfortable
1 nacht verbleven in november 2023
Reactie van Customer Service op 29 nov 2023
Lisa, thank you for choosing Marriott Knoxville Downtown and taking the time to share your experience. We're delighted to hear that you found our beds to your liking, providing a comfortable setting for your stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Uitstekend

Harman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very beautiful
2 nachten verbleven in november 2023
Reactie van Customer Service op 29 nov 2023
Harman, thank you for your comments. It's wonderful to hear you appreciated the aesthetics of Marriott Knoxville Downtown. We strive to maintain our establishment's appeal. Come back soon for another visit!

10/10 – Uitstekend

Kristin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Customer Service op 29 nov 2023
Thank you for the great rating, Kristin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Marriott Knoxville Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Uitstekend

Travis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Customer Service op 29 nov 2023
Travis, thank you for your high rating after your stay at the Marriott Knoxville Downtown! We're grateful for your feedback and pleased that you enjoyed your time with us. Looking forward to hosting you again in the future.

4/10 – Matig

Mark

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Toilet didn’t work
1 nacht verbleven in november 2023
Reactie van Customer Service op 29 nov 2023
Mark, we're regretful to learn about the issues encountered with the restroom facilities during your stay. Our team is committed to ensuring a comfortable and functional environment for our guests, and we use feedback like yours as an opportunity to enhance our service. We trust you will have a smoother experience on future visits.