6/10 – Redelijk
Kimberly
Reisde met familie en kleine kinderen
1 jun 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Upon arrival, the room that was given was not cleaned. My husband went back to tell the worker that checked us in, but his response was “we do not clean your room if staying less than 3 days”. My husband said “We have to clean our own room at arrival?”. He apologize and said he gave us the wrong room… No problem.
Later, the children wanted to go swimming in the indoor pool (main reason we booked this hotel). Same worker said you guys have to get out. I’m shutting the pool down bc it had too much chlorine. No problem, better safe than sorry. The children are getting out. One of my children turned around in place (not by the pool area, but in the entrance area of pool) and ask for a towel bc their towel rack was empty. The worker gets attitude and said yall have to leave now. I’m shutting the pool down. That’s when I had to step in because first and foremost that’s a child you’re getting an attitude with when he was only asking for a towel that YOUR company claimed was provided in pool area. Secondly, I’m the adult standing there so speak to me if there was a problem, which there wasn’t because we were leaving as (and immediately) when asked. By the time we went back upstairs to shower and came back down to leave, there were others in the pool swimming.
Kimberly
1 nacht verbleven in mei 2024