« The hotel met expectations, and the staff provided satisfactory service with a welcoming demeanor. However, the dining experience at the restaurant was underwhelming, contrasting with its previously acclaimed reputation as a premier culinary destination in Kigali. The quality and flavor profiles have noticeably declined, prompting the need to seek alternative dining options. »
« Sdb pratique
Chambres ok
Personnel serviable
Petit déjeuner ok
La moquette est très sale
Le service de blanchisserie beaucoup trop cher pour le service rendu (il était sans frais en janvier 2026!) »
« La chambre était propre et bien rangée, le personnel était courtois à l'acceuil et au cafétariat.
Malheuresement, le pickup à l'aéroport n'a pas été organisé malgré ma demande. »
« Hôtel très confortable, bien situé, service impeccable….. un petit manque malgré tout, le petit déjeuner qui n’est pas à la hauteur.
Le personnel est incroyable, merci à eux. »
« The hotel is well situated and the rooms were exactly what we were expecting. But the staff is what makes this hotel a great place to stay, they are very professional and helpful. They really made my staying better »
« Would definitely not recommend staying there. The staff is lost although polite and nice, but have no idea what customer service is about and entails. It took four emails and a phone call to arrange something as simple as an airport pick-up so the stay certainly did not start on a high note. No hot water in the room the last night/last morning of the stay. No room upgrade that was supposedly part of the "Hotels.com Gold Member Perks", though room availability was evident on their website. For my...
« One thing to keep in mind when you book a single room. No AC nor Fan - I kept them at 5 stars because the staff was very accommodating and found a fan for me. »
Prix par nuit le plus bas trouvé au cours des 24 dernières heures sur la base d’un séjour d’une nuit pour 2 adultes. Les prix et la disponibilité sont susceptibles de changer. Des conditions supplémentaires peuvent s’appliquer.