Hôtels familiaux à Kigali

« La propreté de lieu »

« The hotel met expectations, and the staff provided satisfactory service with a welcoming demeanor. However, the dining experience at the restaurant was underwhelming, contrasting with its previously acclaimed reputation as a premier culinary destination in Kigali. The quality and flavor profiles have noticeably declined, prompting the need to seek alternative dining options. »

« Bon repas sauf le petit dejeuner issue de secours pas clairement indiquée pas de lampes de chevet »

« La chambre était propre et bien rangée, le personnel était courtois à l'acceuil et au cafétariat. Malheuresement, le pickup à l'aéroport n'a pas été organisé malgré ma demande. »

« Would definitely not recommend staying there. The staff is lost although polite and nice, but have no idea what customer service is about and entails. It took four emails and a phone call to arrange something as simple as an airport pick-up so the stay certainly did not start on a high note. No hot water in the room the last night/last morning of the stay. No room upgrade that was supposedly part of the "Hotels.com Gold Member Perks", though room availability was evident on their website. For my...

« Hôtel très confortable, bien situé, service impeccable….. un petit manque malgré tout, le petit déjeuner qui n’est pas à la hauteur. Le personnel est incroyable, merci à eux. »