Kagerplassen

!!! THIS HOTEL HAS A BED BUG INFESTATION PLEASE BE CAREFUL !!! This hotel is a disgrace. DO NOT STAY HERE. Not now and not in the near future. As you can see from other reviews: they do not take health concerns such as bed bugs seriously. There was bed bugs in our room, which we told to multiple members of staff. We were not taken seriously and not offered any sort of compensation or solution. It was basically: leave or stay in the bed bug-infested room. This hotel clearly has an issue they are not dealing with (please also look at the other reviews). The staff treated us horrendously and denied to offer us any help. We did not get a refund because of our non-refundable booking. You would hope that a bed bug-infestation is an exception to this policy, but apparently the hotel management is happy to put their guests at risk. Despite multiple reports, they have not addressed the issue and the hotel has a current and active infestation of bed bugs. They pretend to care in response to negative reviews, but our experience has been anything but positive. We were not met with a single sliver of empathy from staff and were not offered any help. Instead: we first had to sleep on the floor of our room, and then were told to wait and wait until the manager could provide a response (which she/he did not do, instead opting to only respond to our rep from Hotels.com and not us ). This hotel is an absolute mess. Please reconsider staying here if you value your own health and sanity.

Fijn ontvangst! Een Knusse kamer met eigen badkamer en keuken en met alles wat je nodig hebt. Je kunt zelfs je kleren wassen op de -1 verdieping. Het enige mini min punt was toch de schoonmaak, als hier iets meer aandacht aan wordt besteed dan was het zeker een 5 sterren beoordeling geweest. Prima locatie. Leuke, lekkere eet & drink gelegenheden in de buurt of 15 min lopen naar het NDSM terrein, waar je leuke restaurantjes en streetfood gelegenheden hebt. Daar is ook een pond aanwezig, die je gratis oversteekt naar het centraal station.