KPC Promise Healthcare

After staying at the Fontainainebleau many times in the past, it was the first time with my girlfriend and her first time ever visiting Florida. We booked a junior suite from september 20th-29th, as all the deluxe rooms with one king bed were unavailable. When we checked in the there was no upgrade available for Expedia VIP access. But when we got in the room we were VERY DISAPPOINTED. When we got to the room in the Tresor tower it was very dirty, smelled like smoke and it was all very outdated. Worst thing of all, the shower head was under my chin ( I'm 6ft 2). I was unable to shower. The friendly girl at the front desk upgrades us to a better room, which was very nice and friendly, but again a weird smell was in the room. We got the tip to keep windows open so we get fresh air. But it apperead to be mold in the room, and nog all of our clothes smell like it. We tried drycleaning when we got back home, but the smell doesn't get out of my girlfriends dresses and my shirts and jeans. I can even throw my suitcases away, which were all from fabric. I tried to reach out to the hotel, filled in a form through their website, but after a week still no response. So in the end I'm very disappointed by my stay, and by the lack of response from the hotel unlikely I will ever come back.