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Beoordelingen van Ramada by Wyndham Juneau

3 out of 5
Ramada by Wyndham Juneau
375 Whittier St, Juneau, AK

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 198 van 700 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 700 beoordelingen" "
Gastenscore: 6 - Redelijk. 143 van 700 beoordelingen" "
Gastenscore: 4 - Matig. 76 van 700 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 700 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2020

4/10 – Matig

David, Ladysmith

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a run down hotel , I paid almost $1000 usd for 2 nights and they didn't even clean the room , the chairs are falling apart, the bathroom door dosen't close or lock , you stick to the floor when you take your shoes off ( cleaning supplies? ) it is just a run down hotel and i would not recommend it to anyone, but the pub was good as was the breakfast restaurant.
2 nachten verbleven in mei 2024

8/10 – Goed

Chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
all of it good
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Georgia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

6/10 – Redelijk

clarissa

Positief: Personeel en service
This worked fine for our purposes. The room is big and has tons of storage. The whole place felt a bit dingy. Super good location for museum and capital !
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Benjamin

1 nacht verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night in Juneau
We were very happy with our stay at Ramada by Wyndham.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice spot in Juneau
Great spot in Juneau. Walkable to most areas and a beautiful view. The room was super comfy and clean. Would highly recommend!
1 nacht verbleven in september 2023

4/10 – Matig

Louis

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Terrible room
This place caters to the cruise industry so book through them unless you want a basement level room with no elevator (that was hard on my elderly husband). The room was spacious but the refrigerator buzzing at night required unplugging. Not the best hotel experience although the staff was cheerful and accommodating.
1 nacht verbleven in augustus 2023

8/10 – Goed

Marilyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Older Hotel but very clean. Staff was very friendly and helpful.
4 nachten verbleven in september 2023

10/10 – Uitstekend

JOSE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

8/10 – Goed

JB

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Pretty good location
2 nachten verbleven in september 2023

8/10 – Goed

Wendy

Reisde met familie
Positief: Voorzieningen
The property is very centrally located and convenient to everything within walking distance. It was disappointing that there wasn’t transportation to and from the nearby airport The lady at the desk was friendly and helpful
1 nacht verbleven in september 2023

4/10 – Matig

Sandra

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was rude. We wanted to change rooms as the first room we were given, 101, was terribly musty adn would trigger my asthma.. the front desk clerk told me that I picked the wrong vacation destination as Alaska is humid and cold… They said that since I booked via Expedia I could only get that type of room on the lower level. Went back and spoke to the manager and finally she changed our room, still on the lower level but at least it wasn’t musty.

8/10 – Goed

Gianandrea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In addition ... The kindness and professionalism of the dining room staff. The capacity of the staff in the rooms. The space in the room. the brightness of my room. Perhaps a little less the carpet on the floor which could be an accumulation of dust if it is not treated daily.
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Amber

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chris makes thus place a 5 Star!
During my unforgettable stay at Ramada Wyndham in Juneau, Alaska, I was treated to an exceptional experience that exceeded all expectations. One of the standout highlights was the impeccable customer service provided by Chris, she was so knowledgeable and thoughtful. Her dedication to making my stay memorable was evident through her insightful recommendations and personable understanding of the area. She went above and beyond to ensure I had all the information I needed to fully enjoy the beauty of Juneau, and not from just "touristy" recommendations. I've recommended family to stay here, and even they have raved at his wonderful Chris is! All of the staff seem to be commited to creating a comfortable and welcoming place you want to return to. The restaurant is really good, locals eat there it's more than just a hotel restaurant, and on weekends they have an amazing brunch. The views from my hotel room were absolutely breathtaking, showcasing Douglas Island with the channel within view. I could drink my Kuerig coffee and relax each morning sitting in a comfy chair at the huge window in my room, enjoying the mountains and boats going by. The hotel's is close to downtown and I loved being able to walk places, including the museum right next door, and Foodland, the downtown grocery store, for coffee and fruit and some great salads. This is my place of choice to stay at when I visit Juneau. Once you stay here, you'll feel the same.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Marc

1 nacht verbleven in augustus 2023

8/10 – Goed

DAVID, Townsend

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in augustus 2023

8/10 – Goed

Cynthia

1 nacht verbleven in augustus 2023

8/10 – Goed

Scott

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Natalie

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Robert

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Susan

Reisde met familie
we had no elevator to first floor, no a/c and looked at an underground part of parking lot. Four Points Sheraton looked like a better place. Will never stay at Ramada again and am writing a letter to Wyndham
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly
5 nachten verbleven in juli 2023

8/10 – Goed

Erick

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Elisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice room, comfy bed, great staff.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2023

10/10 – Uitstekend

Dorothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice safe place to stay.
1 nacht verbleven in juni 2023

6/10 – Redelijk

Dennis

Reisde met familie
Positief: Netheid, personeel en service
Nice, clean and roomy room. Had refrigerator, microwave & coffee maker with supplies. Nice bedding. Hotel is very dated. I know Alaska costs are high, but this room was more than I like to pay.
1 nacht verbleven in juni 2023

8/10 – Goed

Sue

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Definitely an older property
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Cary

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk very helpful
1 nacht verbleven in mei 2023
Reactie van JessicaM op 31 mei 2023
Thank you! we appreciate you staying with us and we hope you enjoyed our trip to our capital city!

10/10 – Uitstekend

Marcia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van JessicaM op 26 mei 2023
Thanks for the awesome score!

10/10 – Uitstekend

Coral

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the food and bar, staff was friendly and very helpful. Love the proximity to the State Museum and downtown. Disappointed there is no airport shuttle. Had a great stay!
4 nachten verbleven in april 2023
Reactie van JessicaM op 26 mei 2023
Thank you for your kind comments! Thanks for staying with us!

10/10 – Uitstekend

Jesse

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2023

10/10 – Uitstekend

Van

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

6/10 – Redelijk

Deborah

Negatief: Staat van de accommodatie en faciliteiten
The staff was friendly and the front desk helpful. The Windham is not maintaining the hotel well; the building needs refreshed. Walls were patched but not repainted. There was a lot of litter outside the building and the pavement needs redone. No one came to clean the room or make the bed during my stay. There was no shuttle, adding $60 to the cost of my stay.
2 nachten verbleven in oktober 2022

8/10 – Goed

Penny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a one bedroom suite that met our needs to a “T”. The staff was super friendly and accommodating!
6 nachten verbleven in september 2022

10/10 – Uitstekend

KEITH

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

10/10 – Uitstekend

Sharon L., Cottonwood

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location for walking to most of downtown and the dock area. The restaurant in the hotel was a great way to start or end the day!
5 nachten verbleven in september 2022
Reactie van JessicaM op 19 sep 2022
Thank you and happy to hear you enjoyed your stay with us!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a pleasant room with a nice view.
4 nachten verbleven in september 2022
Reactie van JessicaM op 19 sep 2022
Thanks David, happy to hear you enjoyed your stay with us!

4/10 – Matig

Jordan

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Tracy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was definitely updated since the last time I was there. The space I received for the price was excellent.
1 nacht verbleven in juli 2022
Reactie van JessicaM op 19 sep 2022
Working on more upgrades this winter, come see us again!

4/10 – Matig

Howard

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Gloomy decor dirty and poorly maintained
1 nacht verbleven in augustus 2022
Reactie van JessicaM op 19 sep 2022
Thank you for the feedback we are working hard this winter on upgrades and more training for all staff.

4/10 – Matig

SCOTT

Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Avoid if any other option available
Looks like it hasn’t been updated in 50 years. Halls smell musty and rooms of lingering/old cigarettes (even though supposedly “non smoking.” Given room on one level down from lobby…with no elevators to that level. (If you’re older and rely on wheels to move your suitcases, you’re out of luck as no one to help. To get any ventilation in room, need to open windows…but screens had holes and opened to alleyway (photo). Huge security risk
2 nachten verbleven in juli 2022
Reactie van Doug Andrew op 19 jul 2022
Scott we are sorry you didn't enjoy your stay. The lower level rooms are economy rooms. If you come again we have very nice upper floor rooms and if you let me know we will upgrade you for free. Thank you Doug Andrew Owner

4/10 – Matig

Jessica

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
Super disappointed. There was garbage left in the room, hand prints all over the windows, someone’s water cup was left next to the bed… we ended up not staying because we felt it wasn’t clean. Would not recommend this hotel.
1 nacht verbleven in juli 2022
Reactie van Doug Andrew op 19 jul 2022
Jessica, We are sorry you didn't enjoy your stay with us. We will pass this on to our housekeeping staff. We have very nice rooms in the upper floors and if you come again we will be more than happy to upgrade you if you let me know ahead of time and we have availability. Thank you Doug Andrew Owner

4/10 – Matig

Geverifieerde reiziger

Poor service, dated look and feel
This was definitely not worth $360 a night! More like $100. This is essentially a motel in look and feel. Service: Front desk staff were not at the desk on several occasions. When I was trying to check out, I shouted "hello" several times, checked in the restaurant, called down a flight of stairs, and finally noticed that the person was outside smoking a cigarette. Surely he could see me through the door as I was calling down the stairs and into the restaurant in clear view. He also made multiple attempts to ask me questions that were none of his business, like where I was going when I left the hotel one night. Room: had clearly not been vacuumed after the last check-out, as the area under the desk had multiple chunks of chocolate candy underneath it, which I only discovered when my feet hit them. Yay, chocolate on my socks. :( If it wasn't vacuumed, I wondered if there were other shortcuts being taken on cleaning. During the time of the most contagious variant of COVID yet, this wasn't comforting. The fan that was left in the room was broken, so I had to request a new one. The fans are needed because there is no air conditioning (though to be fair, there's no a/c in just about any hotel in Juneau because it's so rarely needed). Infrastructure: elevator is glacially slow - take the stairs if you are able. Crumbling asphalt in parking lot, dated look. This place might have been lovely in 1983. Not so much now.
2 nachten verbleven in juli 2022
Reactie van JessicaM op 27 jul 2022
Thank you for your feedback, we like to know where we can improve and will relay this feedback to the proper staff members.

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
Good location to visit Juneau Disappointed that restaurant was closed at 2 pm on July 4th, very rough finding dinner that night. Front desk people very helpful
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Marc

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very big room with a comfortable bed.
1 nacht verbleven in juli 2022

8/10 – Goed

Arlan, Queen Creek

2 nachten verbleven in juni 2022

10/10 – Uitstekend

Bethany

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great people help make your stay pleasant
The staff was amazing. They provided excellent service before I arrived answering my questions. During my stay they made every interaction pleasant and always asked how my day was going. I admitted to them that I had stayed there 11 years ago to a not so good experience, but they have made it better and better each time I stay and this was by far the best experience I have had with them. Plan to stay with them every time I visit Juneau.
2 nachten verbleven in juni 2022
Reactie van JessicaM op 30 jun 2022
Thanks Bethany, we hope to see you soon!