Japanese Cultural Center of Hawai'i

We kwamen aan in het hotel en kregen gelijk te horen dat de kamer van een extern bedrijf is (air bnb ) en dat we geen aanspraak kunnen maken op de het personeel van het hotel. Dit staat niet op de site van expedia! In de kamer aangekomen 1 grote bende vieze handdoeken en beddengoed bloedvegen in de douche en schimmel op het gordijn.. Naar de lobby gebeld kreeg te horen : sorry die kamer is niet van het hotel. We kregen toen 2 nummers van de eigenaar zelf van die kamer waarvan 1 noodgevallen nummer. Beiden nummers worden niet beantwoord!!! Er is een week geen housekeeping geweest en geen schone bad en bed linnen gebracht niemand bereikbaar. Heb expedia gebeld die doet al helemaal niets. Volgens hotel lobby heeft de eigenaar van die type kamers geen schoonmaak etc.

We had 3 adults staying there. It was advertised for 3 adults, however, the futon foldout was only big enough for a kid. We took pictures of our adult kids and their heads went over the futon. However. After complaining, the owners dropped off a double/queen blow up mattress, about the 3 day into the stay, meanwhile one of the kids had to move into our room. So, bad news, the room was not set up for 3 adults, but good news after days of complaining, the bed was corrected.

The room was spotless and pristine, just like a model home, and the ocean view from the balcony was absolutely stunning. Everything was exactly as we had hoped! We were traveling with my in-laws, so the peaceful location a little away from the busy town center was perfect for us. They were absolutely blown away by the beauty of the place, saying, “This is paradise! Did we somehow end up in heaven?” It was wonderful to see them so happy! I would definitely come back for our next trip :)