6/10 Satisfaisant
Kim D.
5 juil. 2025
Les points faibles : Propreté
ANTS!
The house was nice & I was excited to enjoy a relaxing time during my 5 day stay. Unfortunately, when i arrived, the kitchen trashcan was full of dirty diapers. In addition on day two I experienced a major ant infestation. I emailed both the property owner & manager. I received a response the following day & the manager dropped a can of Raid ant spray at the front door. The spray most certainly killed the ants but the smell was exceptionally strong. I spent the remainder of the evening in the bedroom with the door shut. Much to my dismay, the mal-odor from the ant spray remained uncomfortably strong for the remainder of my stay despite mopping twice to try & remove the spray. I sent an email to the owners & did not receive a response. I texted the property manager & didn’t receive a response for 24 hrs. The smell was so offensive that i spent my time sitting outside in 100 F weather because the smell from the ant spray caused me to have a headache & feel ill. I know thay the ants & the spray were not intentional, but I was disappointed that I rented a 3 bedroom home & I had to remain shut in a bedroom or outside rather than enjoying the property I rented. I did request either a discount or a credit and I was told that my situation would be reviewed, but it has now been a 5 days since checking out & I have received no follow-up. I feel as though i have allowed ample time for a response. I am disappointed in the way this situation was handled (or not handled).
Kim D.
Séjour de 4 nuits en juin 2025