Hôtel près de Réserve d'animaux Hopefield Animal Sanctuary (Brentwood)

« No hot water in the rom »

« I stayed here for one night as a solo traveller. On arrival they asked for ID, which I found a bit unusual, and then sent a link asking for credit card details to cover any potential damages. I understand why hotels do this, but it did feel a bit impersonal. The location is good and there’s plenty of parking, which is a big plus. The reception area looks nice and the room had a fridge, which was useful. The air conditioning worked fine. The room itself was a bit of a disappointment compared...

« Hotel needs upgrading, you need a permanent receptionist and restaurant needs to provide a cooked breakfast »

« Good but no air cond »

« Lovely hotel. Nice rooms. »

« Property was dirty, looks nothing like the pictures on display. Had to leave due to the cleanliness »

« Customer service: not great, they gave me key which did not work and had to come down to activate (i think it was not activated) and toilet, poor(clogged up) and duvet, was thin ( i think they forget to change as it was freezing minus) Overall, not happy. »

« There was no microwave in the room, and they could not accommodate the guests by putting one in the reception area. They kept giving excuses while other hotels in the area like holiday inn have microwave in their rooms. They refused to clean the room while staying for 5 days. Never stay here again. »