Een koelkast, een microgolfoven, een koffiezetapparaat/waterkoker

Beoordelingen van Quality Inn Hinesville - Fort Stewart Area

2.5 out of 5
Quality Inn Hinesville - Fort Stewart Area
1024 E Oglethorpe Hwy, Hinesville, GA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 79 van 271 beoordelingen" "
Gastenscore: 8 - Goed. 73 van 271 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 271 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 271 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 271 beoordelingen" "

7,0/10

Netheid

8,0/10

Personeel en service

6,6/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Kristopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
tv does not work bed is dirty
1 nacht verbleven in mei 2024
Reactie van Guest Relations Specialist op 21 mei 2024
Hi Kristopher,We sincerely apologize for the inconvenience you experienced during your stay. Our team takes great pride in maintaining the highest standards of cleanliness and functionality throughout the hotel, and we regret that we fell short of your expectations in this instance. We have immediately addressed the issues you mentioned to ensure that future guests do not encounter similar problems. Your feedback is invaluable to us as we continually strive to improve our services and facilities. We hope for the opportunity to welcome you back in the future and provide you with the exceptional experience that we are known for.

10/10 – Uitstekend

Olivia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in mei 2024
Reactie van Guest Relations Specialist op 13 mei 2024
Hi Olivia,Thank you for choosing Quality Inn Hinesville. We're thrilled to hear that you enjoyed our hotel's service! Providing exceptional service is at the core of what we do, and it's fantastic to know that we hit the mark during your stay. Our team takes great pride in ensuring that each guest feels welcomed and attended to throughout their visit. Thank you for taking the time to share your positive experience, and we look forward to welcoming you back for another memorable stay in the future!

6/10 – Redelijk

Teresa

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations Specialist op 9 mei 2024
Hi Teresa,Thank you for sharing the rating about your experience here with us at Quality Inn Hinesville. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Relations Specialist op 8 mei 2024
Hi Michael,Thank you for being our guest with us at Quality Inn Hinesville and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 – Goed

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in mei 2024
Reactie van Guest Relations Specialist op 6 mei 2024
Hi Michael,Thank you for being our guest at Quality Inn Hinesville. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 – Redelijk

Ali Umair

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not a good area and rooms smell like cleaning chemicals - the cheap kind.
1 nacht verbleven in april 2024
Reactie van Guest Relations Specialist op 29 apr 2024
Hi Ali,Thanks for choosing Quality Inn Hinesville. We're sorry to hear that your experience at our hotel wasn't up to your expectations. However, we take pride in maintaining high cleanliness standards, and our cleaning products are carefully selected to ensure guest comfort and safety. As for the area, while we understand preferences vary, many guests appreciate the convenience of our location and find it suitable for their needs. We appreciate your feedback and will continue to strive for excellence in providing a pleasant stay for all our guests.

6/10 – Redelijk

CHRISTOPHER

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
The staff member that logged us in was very courteous she was very helpful. Excellent service
2 nachten verbleven in april 2024
Reactie van Guest Relations Specialist op 23 apr 2024
Hi Christopher,Thank you for choosing Quality Inn Hinesville. We greatly appreciate your kind words regarding the courteous and helpful service provided by our staff during your check-in process. Ensuring a seamless and pleasant experience for our guests is always our top priority, and we're delighted to hear that we met your expectations in this regard. Your recognition of our excellent service motivates us to maintain our high standards. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 – Goed

Mitchell, Allenhurst

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Needs a bigger breakfast menu
1 nacht verbleven in april 2024
Reactie van Guest Relations Specialist op 10 apr 2024
Hi Mitchell,Thank you for choosing Quality Inn Hinesville. We appreciate your feedback regarding our breakfast menu. While we strive to provide a satisfying dining experience for all our guests, we understand that preferences may vary. Our culinary team continuously evaluates options to ensure a balance of variety and quality. Your input will be considered as we work towards enhancing our offerings in the future. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
"Breakfast" was almost nonexistent. We had to walk in the rain the length of the motel to get where breakfast was located.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 7 apr 2024
Hi Robert,Thank you for choosing Quality Inn Hinesville. We appreciate your perfect score and value your feedback regarding breakfast. However, we regret to hear about the inconvenience caused by the breakfast location. Please know that we strive to provide a comfortable experience for all our guests, and we apologize for any inconvenience caused by the layout of our facilities. Your comments will be taken into consideration as we continuously work to improve our services. We hope to welcome you back in the future for an even more enjoyable stay.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent rooms, courteous friendly staff
3 nachten verbleven in maart 2024
Reactie van Guest Relations Specialist op 26 mrt 2024
Hi Michael,Thank you for choosing Quality Inn in Hinesville. We greatly appreciate your positive feedback regarding our hotel's excellent rooms and the courteous, friendly service provided by our staff. At our establishment, we strive to ensure that each guest enjoys a comfortable and pleasant stay. Our team is dedicated to delivering top-notch hospitality, and it's fantastic to hear that their efforts have made a positive impression on your experience. Rest assured, we will continue to uphold our high standards to consistently exceed our guests' expectations.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great rooms and services very nice people
2 nachten verbleven in maart 2024
Reactie van Manager op 20 mrt 2024
Hello John,Thank you for acknowledging our great rooms and excellent service provided by our friendly staff! We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable visit.

8/10 – Goed

Michel

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Veille bâtisse à rénover
1 nacht verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Michel,Nous apprécions vos commentaires sur notre hôtel. Nous sommes constamment en train d'évaluer les besoins de rénovation pour améliorer l'expérience de nos clients. Si vous avez des préoccupations plus spécifiques, veuillez contacter la direction de l'hôtel pour discuter de vos préoccupations. Merci de votre feedback.

10/10 – Uitstekend

Shaqianna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved it here it's got a lot of places by it to eat and shop. The staff is amazing here.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 14 mrt 2024
Hi Shaqianna,We're thrilled to hear that you enjoyed your stay with us at Quality Inn in Hinesville! Our convenient location surrounded by various dining and shopping options is indeed a highlight for many of our guests. It's wonderful to hear that our dedicated staff made your experience even more memorable. We always strive to provide exceptional service to ensure our guests feel welcomed and well taken care of throughout their stay. We appreciate your kind words and hope to welcome you back again soon!

10/10 – Uitstekend

Shaqianna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is great and they make you comfortable.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 12 mrt 2024
Hi Shaqianna,Thank you for choosing Quality Inn in Hinesville. We're thrilled to hear that you found our staff to be exceptional and that they contributed to making your stay comfortable. Providing excellent service and ensuring our guests feel at home is a top priority for us. We'll be sure to pass along your compliments to our team. Your satisfaction is paramount, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 – Uitstekend

Shaqianna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff here is great Ms. Rosa from front desk is the sweetest.
1 nacht verbleven in februari 2024
Reactie van Manager op 3 mrt 2024
Hello Shaqianna,We are thrilled to hear that you had a positive interaction with Ms. Rosa. Our team takes pride in providing exceptional service to all our guests. Your kind words will be shared with her and the rest of the team to motivate them further. We hope to welcome you back for another enjoyable stay soon.

2/10 – Ontzettend slecht

Robert

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
During our stay the room was filled with roaches and the shower head fell off while attempting to take a shower spraying water everywhere,
2 nachten verbleven in februari 2024
Reactie van Manager op 3 mrt 2024
Hello Robert,We regret to hear about your experience and appreciate your feedback. Your concerns will be shared with our team for review and improvement moving forward. Thank you for bringing this to our attention so that we can address it accordingly.

10/10 – Uitstekend

Janice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome stay. Clean and quiet for a decent price.
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Janice,We're delighted to hear that you enjoyed your stay with us and found our accommodations to be clean and quiet. We strive to offer great value to all our guests. Your feedback is appreciated!

2/10 – Ontzettend slecht

Carole

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I had been given a room with bugs ALOT OF BUGS roaches crawling on the beds!
2 nachten verbleven in februari 2024
Reactie van Manager op 3 mrt 2024
Hello Carole,We're sorry to hear about your experience. We take all guest feedback seriously and have shared your comments with our team for review and improvement. Should you have any further concerns, please do not hesitate to contact our management team directly.

10/10 – Uitstekend

Janice

Positief: Netheid
Everything.
3 nachten verbleven in februari 2024
Reactie van Manager op 24 feb 2024
Hello Janice,Thank you for providing your feedback. We value your input as it helps us to continually improve our services for all guests. Your comments have been noted, and we appreciate you taking the time to share your experience with us.

10/10 – Uitstekend

Shaqianna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not to much noise here really
Reactie van Guest Relations Specialist op 20 feb 2024
Hi Shaqianna,We're delighted to hear that you found our hotel to be peaceful during your stay. Maintaining a serene environment for our guests is a top priority, and we strive to ensure a restful experience for all. Our commitment to providing a tranquil atmosphere includes measures to minimize noise disturbances, allowing our guests to fully unwind and enjoy their time with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another peaceful stay in the future.

10/10 – Uitstekend

Shaqianna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All kinds of stress in walking distance from hotel staff is great
Reactie van Guest Relations Specialist op 20 feb 2024
Hi Shaqianna,Thank you for choosing Quality Inn in Hinesville. We appreciate your feedback and are glad to hear that you found our staff to be accommodating during your stay. Our team strives to provide excellent service to all our guests, ensuring a comfortable and stress-free experience. We'll continue to uphold our standards and ensure that any concerns are promptly addressed to maintain the quality of your future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 – Uitstekend

Shaqianna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
Reactie van Guest Relations Specialist op 20 feb 2024
Hi Shaqianna,We're thrilled to hear that you found our Quality Inn in Hinesville to be a great place during your recent stay. Our team works diligently to ensure that every guest has a memorable experience, and it's wonderful to know that our efforts resonated with you. We appreciate your positive feedback and hope to welcome you back again soon for another enjoyable stay. Thank you for choosing our hotel for your accommodation needs.

10/10 – Uitstekend

Shaqianna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is great and I felt safe staying there as a disabled person.
Reactie van Guest Relations Specialist op 20 feb 2024
Hi Shaqianna, We're delighted to hear that you found our staff exceptional and felt secure during your stay with us. Ensuring the safety and comfort of all our guests, regardless of ability, is a top priority. Our team takes great pride in providing attentive service to create a welcoming environment for everyone. We appreciate your kind words and look forward to welcoming you back on your future travels.

10/10 – Uitstekend

Shaqianna

1 nacht verbleven in februari 2024
Reactie van Guest Relations Specialist op 20 mrt 2024
Hi Shaqianna,Thank you for being our guest with us at Quality Inn Hinesville and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 – Uitstekend

Avae

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rm 424
I absolutely love my stay at Quality Inn. This is one of my favorite go to hotels in Hinesville Georgia, only because of the front desk staff and housekeeping. I recently had a situation in which housekeeper Miss Beverly and Rose were absolutely a big help, I'm very grateful and thankful for you you all support.Room 424
1 nacht verbleven in februari 2024
Reactie van Guest Relations Specialist op 18 feb 2024
Hi Avae,We're delighted to hear that you enjoyed your stay at Quality Inn in Hinesville, and that our front desk staff and housekeeping team left a positive impression on you. Miss Beverly and Rose take great pride in providing exceptional service, and we're glad they were able to assist you during your visit. Your gratitude means a lot to us, and we'll be sure to pass along your kind words to them. We look forward to welcoming you back for another wonderful stay whenever your travels bring you to the area again.

10/10 – Uitstekend

Avae

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesone front desk and staff service
Had a misunderstanding, but Mrs.Rose at the front desk sorted EVERYTHING out, she was very understanding, patient, she helped me and my situation and accommodated me the best way possible and I'm thankful for her and her staff.
1 nacht verbleven in februari 2024
Reactie van Manager op 17 feb 2024
Hello Avae,We are delighted to hear that Mrs. Rose provided exemplary service and resolved your concerns efficiently. Our team is dedicated to ensuring our guests have a memorable stay. Your kind words will be passed on to Mrs. Rose and the team. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

4/10 – Matig

Adela

Positief: Netheid, voorzieningen
Negatief: Personeel en service
Was charged for nights I wasn't able to make it in because "Rose" told me we would fix the issue of my emergency once I got there. Nothing was fixed since Rose was in the hospital and the owner couldn't reach out to her.
5 nachten verbleven in november 2023
Reactie van Manager op 17 feb 2024
Hello Adela,We regret to hear about your experience, and we apologize for any inconvenience. We recommend reaching out to our management for further assistance regarding your concerns. Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.

2/10 – Ontzettend slecht

Avae

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Manager op 17 feb 2024
Hello Avae,We're sorry to hear you didn't have the experience we strive to provide. Please reach out to us with any feedback so we can address the issues you encountered during your stay.

10/10 – Uitstekend

Shaqianna

2 nachten verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello Shaqianna,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 – Goed

Matthew

It was good
3 nachten verbleven in februari 2024
Reactie van Manager op 10 feb 2024
Hello Matthew,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you had a good experience at our hotel. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

10/10 – Uitstekend

Shaqianna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is so sweet here
1 nacht verbleven in februari 2024
Reactie van Manager op 10 feb 2024
Hello Shaqianna,Thank you for taking the time to share your kind words about our staff. We strive to provide exceptional service to all our guests. If there is anything else we can assist you with, please feel free to reach out to our management. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love staying here when I come to Hinesville!
1 nacht verbleven in januari 2024
Reactie van Manager op 27 jan 2024
Hello Erin,We appreciate your loyalty and are delighted to hear that you enjoy staying with us whenever you visit Hinesville! Thank you for choosing our hotel and we look forward to welcoming you back for another great experience in the future.

10/10 – Uitstekend

red

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Manager op 27 jan 2024
Hello red,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or would like to share more details about your stay, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

8/10 – Goed

Inbar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenient location, clean, friendly staff
1 nacht verbleven in januari 2024
Reactie van Manager op 14 jan 2024
Hello Inbar,Thank you for taking the time to share your positive feedback regarding our hotel's convenient location, cleanliness, and friendly staff. We strive to create a comfortable and welcoming environment for all our guests. We hope to have the pleasure of hosting you again in the future.

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here is truly amazing and genuinely accommodating. Even if something has malfunction they have handled it quickly, explaining and fixing whatever the issue was that it was never really inconvenient. Breakfast is nice with juice, coffee yogurt and waffles. Pretty awesome
3 nachten verbleven in december 2023
Reactie van Guest Relations Specialist op 9 jan 2024
Hi Erin,We greatly appreciate your positive feedback and are delighted to hear that you found our staff truly amazing and accommodating. Our team takes pride in addressing any malfunctions promptly and efficiently, ensuring a seamless experience for our guests. It's wonderful to know that you enjoyed our breakfast offerings, including juice, coffee, yogurt, and waffles. We value your support and look forward to welcoming you back for another enjoyable stay.

10/10 – Uitstekend

Kareem

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Guest Relations Specialist op 16 dec 2023
Hi Kareem,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 – Ontzettend slecht

Erik

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Guest Relations Specialist op 13 dec 2023
Hi Erik,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 – Redelijk

Kendal

Positief: Personeel en service
They had a few bugs in the room an I only had one towel in my room
2 nachten verbleven in december 2023
Reactie van Guest Relations Specialist op 6 dec 2023
Hi Kendal,We appreciate the feedback regarding your recent stay. Our apologies for any inconvenience caused by the presence of bugs and the limited towel supply. We take cleanliness seriously and will address this issue with our housekeeping team to ensure a more thorough inspection of rooms. Please know that we value your input as it helps us enhance our services. We hope to have the opportunity to welcome you back for an improved experience in the future.

4/10 – Matig

ysriel

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tenía mal olor y el personal no es muy atento
1 nacht verbleven in november 2023
Reactie van Guest Relations Specialist op 29 nov 2023
Hi Ysriel, It’s disappointing to hear about your experience with the unpleasant odor and perceived lack of attentiveness from our staff. We take cleanliness seriously and regularly work to maintain a fresh environment throughout the hotel. As for our team, we continuously strive to provide attentive and welcoming service to all our guests, and we regret if we fell short during your stay. Your feedback is crucial in helping us improve, and we'll address these concerns internally to ensure a better experience for future guests.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in november 2023
Reactie van Guest Relations Specialist op 29 nov 2023
Hi Michael, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 – Uitstekend

Kareem

Positief: Netheid, voorzieningen
Nice
Reactie van Manager op 29 nov 2023
Hello Kareem,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and find it nice. Thank you so much, waiting to serve you again!

4/10 – Matig

Subhobrata, Overland Park

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Not a very good place to stay
1 nacht verbleven in november 2023
Reactie van Guest Relations Specialist op 24 nov 2023
Hi Subhobrata,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Our team strives to provide a positive and comfortable stay for all guests, and we take your comments seriously. We would like to learn more about your specific concerns to address them appropriately and enhance the overall quality of our services. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 – Redelijk

Churchill

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in november 2023
Reactie van Guest Relations Specialist op 18 nov 2023
Hi Churchill,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very polite staff and quiet clean atmosphere
2 nachten verbleven in november 2023
Reactie van Guest Relations Specialist op 17 nov 2023
Hi Mark,We appreciate your positive feedback and are delighted to hear that you found our staff to be polite and enjoyed the tranquil and clean atmosphere of our hotel. Providing excellent customer service and maintaining a peaceful environment are top priorities for us, and it's gratifying to know that we met your expectations in these aspects. We continuously strive to create a comfortable and welcoming experience for all our guests, and your kind words serve as a testament to our commitment to excellence. We look forward to the opportunity to welcome you back in the future.

6/10 – Redelijk

Andrea

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms was not clean staff at front desk was not friendly
1 nacht verbleven in november 2023
Reactie van Guest Relations Specialist op 10 nov 2023
Hi Andrea,We truly regret hearing about your recent experience at our hotel. Cleanliness and welcoming service are paramount to us, and we're disheartened to learn that your expectations were not met. We pride ourselves on maintaining high standards of cleanliness and providing warm, helpful service, and this instance certainly does not reflect our usual standards. We appreciate your feedback, as it allows us to address areas needing improvement to ensure a more enjoyable stay for our guests in the future.

4/10 – Matig

Myra

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Three's a charm
Hotel clerk had to book us into 3 different rooms, because apparently the maids hadn't cleaned the 1st two as they appeared as if the room being occupied. The beds were not made up and the t.v. was on in one of them. The 3rd room was fine, but miniature toiletries were used
1 nacht verbleven in november 2023
Reactie van Guest Relations Specialist op 10 nov 2023
Hi Myra,Dear Guest, We sincerely apologize for the inconveniences you faced during your recent stay. Our team values cleanliness and guest satisfaction as top priorities, and it's regrettable to hear about the challenges with the initial room allocations. Our housekeeping team diligently works to maintain high standards, and the oversight in the first two rooms does not reflect our usual service. We appreciate your understanding and patience as our team worked to provide you with a satisfactory room, and we'll certainly review our procedures to prevent such occurrences in the future. We appreciate your feedback as it helps us improve our services for all our guests.

2/10 – Ontzettend slecht

Ashley

1 nacht verbleven in november 2023
Reactie van Guest Relations Specialist op 10 nov 2023
Hi Ashley,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 – Uitstekend

Donna

Reisde met huisdieren
Positief: Netheid, voorzieningen
Nice property
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Specialist op 25 okt 2023
Hi Donna,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our lovely property, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rooms inexpensive, very well kept up
Room was spacious, clean. Breakfast was cereal or waffle, no eggs or meat. Was a comfortable stay. Coffee was very good!
2 nachten verbleven in oktober 2023
Reactie van Manager op 22 okt 2023
Hello James,Thank you for your feedback! We are thrilled to hear that you found your room spacious and clean. We appreciate your comments regarding breakfast options and will take it into consideration for future improvements. We're glad you had a comfortable stay and enjoyed our delicious coffee. We hope to have you back again soon.

2/10 – Ontzettend slecht

Chandra

Zakenreiziger
Positief: Voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I was workng full time througout my stay and returned each day to have my room key deactivated. The mgmt approached me on my 7th day in the room out of 10 days to require a fee for the ''pet room" i contacted Expedia, then was denied access to my room by the manager AND BEGAN YELLING THAT I DIDNT PAY HM FOR THE ROOM unless i paid the fee. Expedia agent AARON assisted me with the fact that I was not in a different room and the fee requested was not outlined in the res details as even a possibility. The mgmt finally relented, and agreed to honor the reservation, and return my key, and on he next day, my key would not work and the staff wouldnt allow me access to the room due not beig paid the fee. I insisted this ws resolved and she gave me a workng key after calling the mgmt,and wa rude and stated that it DIDN'T MATTER WHAT THE MANAGER DISCUSSED WITH EXPEDIA OR WHAT WAS SAID BY EXPEDIA I STILL HAD TO PAY THE FEE....AND THAT I WOULD PAY ONE WAY OR ANOTHER. THEN, she told me they wouldnt be extending my stay....i didn't know why, because i didnt want that anyway afte this attempt to scam and extort more money from me. I strongly suggest that it is made clear that there is NO CONCEPT OF SERVICE OR COURTESY AT THS LOCATION AND IN FACT EXPECT CHARGES FOR THINGS YOU DID NOT USE or Request. Not to mention they badmouthed Expedia and claime that payment to Expedia was not eve received on time
7 nachten verbleven in september 2023
Reactie van Guest Relations Specialist op 10 okt 2023
Hi Chandra,We apologize for any inconvenience you experienced during your stay. Our management team takes guest concerns seriously, and we strive to provide a comfortable and enjoyable stay for all our guests. We understand that there may have been some miscommunication regarding the additional fee, and we regret any frustration it may have caused. We appreciate your feedback and will use it to improve our services and ensure that all details are communicated clearly to our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better on any future visits.