I can easily give this house 5-Stars. It's beautiful and very well kept. My problem has been with the owner. This stemmed from a problem with the TV. We could not get the primary channel we wanted to watch (ESPN), and the guest book very CLEARLY states ESPN "is available." There was no mention whatsoever that a PAID SUBSCRIPTION is needed to receive this network. We spent over three hours trying to get this network, and we even spent almost an hour on the phone with the owner trying to make it work, all with no results. Not even the owner could resolve the issue. That led me to ask the owner if any type of refund was available due to the problem with the TV.
WOW, that eventually led to a barrage of very negative comments from the owner, SOME EVEN INSULTING ME PERSONALLY by questioning my character and my integrity. In all my many years of using VRBO, I've never, ever had an owner respond in such a negative manner. Dealing with a problem issue is one thing, but insulting someone's character and integrity is totally different.This has been so disturbing that I reported the situation to VRBO. VRBO responded in a very positive manner and has handled this issue to my satisfaction. Highest praises to VRBO in being so concerned and so very responsive.
Bottom line, this is a very nice house. But the owner is the single most difficult person I have ever encountered in all my years of using VRBO.