4/10 – Matig
Jan
Reisde met partner
17 aug 2025
The television service was out our entire stay and when asked if there would be any compensation offered for the inconvenience we were told "no, because it was an outside service" or something to that effect...we believe having everything in working order..i.e. plumbing, electrical, TV, etc..is standard and the responsibility of the hotel and its management...I can' imagine there were too many guests happy about the outage...even offering a $20 credit would have helped...and communicated an acknowledgement of the problem...your front desk staff should have been empowered to do something or the management..if not on site but aware of the problem should have been proactive and instructed their staff to appease the patrons...not sure if will ever stay here again...
Jan
1 nacht verbleven in augustus 2025