Exterieur

Beoordelingen van Hilton Harrisburg

3.5 out of 5
Hilton Harrisburg
One North Second Street, Harrisburg, PA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 483 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 269 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1000 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Blanca

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Elizabeth Brandenberger Guest Services Manager op 22 mei 2024
Dear Blanca,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

8/10 – Goed

Ahmet

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access. Hilton standard.
1 nacht verbleven in mei 2024
Reactie van Elizabeth Brandenberger Guest Services Manager op 4 mei 2024
Dear Ahmet,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 – Uitstekend

Zohreh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
front desk staff were excellent and very considerate, same with restaurant staff.
1 nacht verbleven in mei 2024
Reactie van Elizabeth Brandenberger Guest Services Manager op 4 mei 2024
Dear Zohreh,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 – Uitstekend

Pete

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Elizabeth B Guest Services Manager op 2 mei 2024
Dear Pete,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 – Uitstekend

Ray

2 nachten verbleven in april 2024
Reactie van Elizabeth B Guest Services Manager op 2 mei 2024
Dear Ray,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 – Uitstekend

Alisa

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Elizabeth Brandenberger Guest Services Manager op 29 apr 2024
Dear Alisa,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
1 nacht verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Stephanie,Thank you for your review and for giving us a perfect rating! We are thrilled our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here, and we hope you return soon.

10/10 – Uitstekend

Stephany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just a one night stopover, but enjoyed a great meal at the bar and slept well before heading out in the morning.
1 nacht verbleven in april 2024
Reactie van Elizabeth Brandenberger Guest Service Manager op 16 apr 2024
Dear Stephany,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 – Uitstekend

Jewel

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room and location! Staff was friendly and welcoming to my dog. Would highly recommend.
1 nacht verbleven in april 2024
Reactie van John GSM op 7 apr 2024
Thank you for staying with us Jewel, we are happy we made your stay a great one and look forward to your return with us. :)

10/10 – Uitstekend

Christopher

1 nacht verbleven in april 2024
Reactie van Elizabeth Brandenberger Guest Services Manager op 29 apr 2024
Dear Chritopher,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 – Uitstekend

Olvis

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice place to spend your vacation. you will find almost everything you need around.
3 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Olvis,Thank you for vacationing at Hilton Harrisburg. Guests are cared for, valued, and respected at our hotel, so we're pleased you had a lovely stay. With a great spot in downtown Harrisburg, shopping is just a short walk away. Come back soon!

10/10 – Uitstekend

Candy

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was in the middle or close to our event. Plus very friendly and clean.
2 nachten verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Dear Candy,Our goal is to ensure we always have high marks on the three "C's" that are so important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer and we hope to welcome you back to Hilton Harrisburg the next time you're in the area.

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Went to Harrisburg for a show at XL Live, had a lot of fun! The Hilton was clean and staff was friendly.
2 nachten verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Maria,Thank you so much for choosing to stay with us at Hilton Harrisburg. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 – Goed

Edward

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Elizabeth Brandenberger Guest Service Manager op 6 apr 2024
Dear Edward, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

8/10 – Goed

Kim

2 nachten verbleven in maart 2024
Reactie van Elizabeth Brandenberger Guest Service Manager op 6 apr 2024
Dear Kim, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was wonderful
2 nachten verbleven in februari 2024
Reactie van General Manager op 6 mrt 2024
Dear David,Thank you so much for the five-star rating. We're so happy to know that you had a wonderful experience with us overall, and we trust that everything was in order for your visit. Please come back and join us again soon.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location
1 nacht verbleven in maart 2024
Reactie van General Manager op 6 mrt 2024
Dear Michael,Your perfect rating means the world to us, and we're so happy to know that our prime location was perfect for your needs. Thank you so much for the review and we hope to see you again soon.

8/10 – Goed

Steven

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the lobby bar. If you like bourbon, you’ll love this place. Bartenders were awesome. Did not like the decking around the pool. It is very slippery and dangerous.
4 nachten verbleven in februari 2024
Reactie van General Manager op 23 feb 2024
Dear Steven,Thank you for joining us at Hilton Harrisburg and for sharing your valuable feedback. While we are sorry you had a concern at the pool, we are happy to hear our great bartenders helped you have such a wonderful visit. Your comments are important and will be shared with the team. We look forward to welcoming you back again soon.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Elizabeth Brandenberger Guest Service Manager op 6 apr 2024
Dear James, Thank you for taking your time to send in your review. I am glad we me your expectation and look forward to you staying with us again.

8/10 – Goed

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Elizabeth Brandenberger Guest Service Manager op 6 apr 2024
Dear Brian, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

4/10 – Matig

Asli

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There was no soap in the bathroom
1 nacht verbleven in februari 2024
Reactie van General Manager op 14 feb 2024
Dear Asli,Thank you for your feedback, it is unfortunate that our accommodations were not as equipped as expected. Please know that our team is always willing to provide any extra amenities at your request, and we hope that this was the only issue you encountered while you were with us. In the future, we hope for another opportunity to improve your perceptions.

10/10 – Uitstekend

Morgan

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
2 nachten verbleven in februari 2024
Reactie van General Manager op 7 feb 2024
Dear Morgan,Thanks for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 – Uitstekend

Charlotte

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
PA Realtor
Fantastic!
1 nacht verbleven in januari 2024
Reactie van General Manager op 31 jan 2024
Dear Charlotte,Exceptional is a word we love to hear! Thank you so much for your glowing review and perfect rating. It was a pleasure having you here, and we hope you return soon!

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy
1 nacht verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Dear Patrick,It was a pleasure hosting you at Hilton Harrisburg! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 – Goed

Shannon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bed was comfortable, staff friendly and the restaurant was great
1 nacht verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
Dear Shannon,Thank you for taking a moment to leave a review. We're pleased you were comfortable during your stay and that our hospitable team left you feeling cared for, valued, and respected! Receiving recognition for our great restaurant is always appreciated as well. It was a pleasure having you here, and we hope you return soon.

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice facility and location.
1 nacht verbleven in januari 2024
Reactie van General Manager op 16 jan 2024
Dear James,Thank you for choosing Hilton Harrisburg for your recent stay. We are happy our location was convenient for you and that you enjoyed our hotel. We love to be sure our guests feel cared for, valued, and respected. We can't wait for your next visit.

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Great food, great service, room was spacious, big conference rooms
1 nacht verbleven in januari 2024
Reactie van General Manager op 16 jan 2024
Dear Sara,Thank you for sharing your five-star review of Hilton Harrisburg with us. We're pleased to see that you were cared for, valued, and respected during your stay with us. We hope to welcome you back soon.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant was good not an afterthought
1 nacht verbleven in januari 2024
Reactie van General Manager op 14 jan 2024
Dear Daniel,Thank you for visiting Hilton Harrisburg. We're grateful you took a moment to share your positive feedback for our restaurant, and it was our pleasure to serve you. Please come back and see us again!

6/10 – Redelijk

Terrance

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Could not adjust the heat in the room. Would always default to 73 degrees. That is unsat.
1 nacht verbleven in december 2023
Reactie van General Manager op 11 jan 2024
Dear Terrance,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with the temperature in your room. As we want all guests to feel cared for, valued, and respected, we apologize if we were unaware of the issue with your heating system. Given another opportunity, we hope we can host you for the stay you expected.

10/10 – Uitstekend

Erica

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was very accommodating and welcomed my 2 dogs. Great location if you need to be near the hospital. Generous sized rooms and pleasing common areas. Will definitely stay there again when I am back in the area. Valet parking attendants very friendly. People at the Front desk are lovely.
2 nachten verbleven in december 2023
Reactie van General Manager op 2 jan 2024
Dear Erica,Thanks for being a valued guest of Hilton Harrisburg and for your review. We are pleased you enjoyed our convenient location, spacious accommodations, and friendly team. It was a pleasure having you as a guest, and we want to invite you back again anytime!

8/10 – Goed

Annette

Great location, spacious room, good restaurant,overall very comfortable
3 nachten verbleven in december 2023
Reactie van General Manager op 2 jan 2024
Dear Annette,Thank you for taking the time to share your positive review! We always aim to provide a welcoming and pleasant environment for our guests, and we're pleased to hear that we accomplished this with your stay. Your feedback is appreciated, and we look forward to welcoming you back to Hilton Harrisburg for another comfortable and enjoyable visit!

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best staff I have encountered. From the valet parking to the front desk to the wait staff at the restaurant, absolutely top notch professionals.
2 nachten verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Dear Stephen,Thank you for the outstanding review of your recent stay at Hilton Harrisburg. We're glad your excellent visit with us can be directly attributed to our exceptional staff. You can be sure your kind words will be shared with our valet, front desk, and restaurant teams. It would be our pleasure to host you again in Harrisburg, so come back soon!

2/10 – Ontzettend slecht

Sheba

Negatief: Personeel en service
What I didn't like about the self-service and the property is beat the fact that I had to go downstairs and a couple of times of the heat up my food in the microwave my frigerator my room 1009 was warm it was not cold enough for me I think I should deserve a half of my refund back because I was not pleasure of they won't even use my points that I deserve and that I have as a part of my package I wasnot happy staying at the Hilton on the North 2nd Street I would like to have half of my refund back at least 150 I was charged for a place that I was not satisfied at
2 nachten verbleven in december 2023

10/10 – Uitstekend

Valerie

2 nachten verbleven in december 2023

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Linda

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

SAMEER

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Matthew

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The phone in the room did not work. It was 76 degrees in the room no matter what we set the temperature to. The iron did not work. Hilton isn’t what it used to be.
2 nachten verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Dear Matthew,Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, and regretfully, in your case, we failed to meet the criteria. Your willingness to share your thoughts with us is genuinely appreciated. I look forward to an opportunity to welcome you back again.

6/10 – Redelijk

Joanne

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was no microwave in the room. The room was way too hot and we couldn't use the thermostat. The front desk staff were nice, but one waitress in the restaurant was very rude!
4 nachten verbleven in november 2023
Reactie van General Manager op 29 nov 2023
Dear Joanne,Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet those criteria. Your willingness to share your thoughts with us is genuinely appreciated.

6/10 – Redelijk

Theresa

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Couldn't get a handicapped appropriate bathroom. Very uncomfortable
1 nacht verbleven in november 2023
Reactie van General Manager op 28 nov 2023
Dear Theresa,Thank you for sharing your experience. We're disappointed to hear about your discomfort due to the room type booked through Expedia. We do our best to accommodate all of our guest's needs based on the information provided by Expedia. We hope to have the opportunity to see you again in the future.

8/10 – Goed

cyril

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The unique thing about this hotel is the location, right in the middle of downtown Harrisburg PA and surrounded by night life and restaurants.
1 nacht verbleven in november 2023
Reactie van General Manager op 28 nov 2023
Dear Cyril,Thank you so much for taking the time to share your thoughts with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Should your travels bring you back to the area in the future, we hope you'll consider staying with us again.

8/10 – Goed

Eric

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk was hard to find. Cleanliness- random cups outside of our door when we first got to the room, which made it feel as though the room wasn’t clean.
1 nacht verbleven in november 2023
Reactie van General Manager op 20 nov 2023
Dear Eric,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. Please accept our apologies, however, for any concerns about cleanliness and for any difficulty locating the check-in. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive experience.

4/10 – Matig

Maureen

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Bad bathroom door
There was difficulty in shutting the bathroom door, I got stuck in the bathroom when the door would not open , had to wait 1/2 hr for my husband to return to help me , I had no phone with me so I couldn’t call the office, The phone in the room didn’t work so my husband had to go down to the front desk to get help. A repair man came w/in 10 minutes he was able to repair the door . I was just lucky my husband wasn’t gone for long !!
1 nacht verbleven in november 2023
Reactie van General Manager op 20 nov 2023
Dear Maureen,We appreciate you reaching out to share your recent experience at our property. We're very sorry to hear of the unfortunate incident with your bathroom door and that you were unable to unlock it. Please accept our apologies for any disturbance and inconvenience this caused; however, we're pleased that a member of our maintenance team was able to resolve the issue. Thank you for sharing your valuable feedback, and we hope to provide a better stay the next time you're in the area.

10/10 – Uitstekend

Joan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for visiting the capital, but Harrisburg really needs to clean up their streets
1 nacht verbleven in november 2023
Reactie van General Manager op 19 nov 2023
Dear Joan,Thank you for taking the time to leave us a five-star review. We are delighted to hear that our location was convenient for your visit. At Hilton Harrisburg, our top priority is to provide our guests with a comfortable and enjoyable stay, and we are pleased to know that we met your expectations. We appreciate your patronage and look forward to welcoming you back.

10/10 – Uitstekend

Laurene

1 nacht verbleven in november 2023

4/10 – Matig

William

3 nachten verbleven in november 2023

10/10 – Uitstekend

Kristopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
King Deluxe room was hoooje. Contactless check-in and smart key option not so great. It no workie
1 nacht verbleven in oktober 2023
Reactie van General Manager op 6 nov 2023
Dear Kristopher,Thank you for the excellent review. We're delighted to hear that you were pleased with the spaciousness of the King Deluxe room. We apologize for any inconvenience with the contactless check-in and smart key, and we will look into improving this feature. We hope to welcome you back to Hilton Harrisburg for a seamless experience next time.