Plage de Green Beach

Overall, we had a good stay at Ghazala. The beach is absolutely gorgeous, with a protected cove that breaks the waves and makes swimming very pleasant. The property is clean, the weather was beautiful, and most of the staff were very kind and hardworking. We were happy to tip the staff, although experiences varied—some were very gracious and modest about it, while a few approached us quite directly expecting a tip, which could feel uncomfortable. The food was average, about 5/10 for us. Service could also be improved. We needed to extend our stay by one night because of last-minute meetings, but the front desk wasn’t particularly helpful while my husband was juggling meetings and calls. I eventually booked the extra night myself through Expedia. On our final day, a buffet staff member asked if we had eaten lunch on our arrival day. When we said no, she told us we were therefore permitted to have lunch that day. It felt unnecessarily transactional - especially for the price we paid for that extra night! We were also told the music stopped at 11 p.m., but it continued until midnight. Overall, definitely a good stay with a beautiful beach, but for the price—especially what we paid for our last-minute extra night—I expected a higher level of service.

We were spoiled by all the staff at Cleopatra Sidi Hneish during our stay. The general manager was very attentive to our needs and was extremely generous and he set the tone for his entire team. The resort is very modern on a small hill with many pools. The rooms are very large and comfortable with great views on the beach and pools. Large variety of food and the fruits are a special hit.

Customer service great bu the stuff needs training and more experience to Handel good hotels,plus you feel like you are in government place has no owner