2 buitenzwembaden, parasols bij het zwembad en ligstoelen

Beoordelingen van Mitsis Selection Alila

5 out of 5
Mitsis Selection Alila
Faliraki, Rhodes, Rhodes

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 362 van 497 beoordelingen" "
Gastenscore: 8 - Goed. 98 van 497 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 497 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 497 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 497 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Atieh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect voor familie, iedereen vriendelijk hier. Heel relax
6 nachten verbleven in september 2023
Reactie van Mitsis Alila Resort & Spa op 10 sep 2023
Dear Mr/Mrs Atieh,We would like to primarily thank you for choosing Mitsis Alila Resort & Spa for your holidays and for awarding us with this excellent rating and kind comments.We hope you had a wonderful stay at our resort and we have the chance to welcome you back in the near future for another exceptional stay.Best regards,Mitsis Alila Resort & Spa

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super de luxe. ze doen er alles aan om je een fantastisch verblijf te geven. Restaurants waren top
7 nachten verbleven in augustus 2019
Reactie van Mitsis Alila Resort & Spa. op 17 sep 2019
Beste gast, Allereerst wil ik u bedanken voor uw lieve woorden over ons hotel! Wij streven er dagelijks naar om het het verblijf van de gast, zo comfortabel mogelijk te maken. Wij hebben u met alle liefde ontvangen en zien u graag terug! Met vriendelijke groet, Mitsis Alila Resort & Spa.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2019
Reactie van Guest Relations op 3 sep 2019
Dear valued guest, Thank you for taking the time to write a review about your stay at the Mitsis Alila Resort & Spa. We are sincerely happy that you have enjoyed your stay and we hope to see you again! Sincerely, Mitsis Alila Resort & Spa

10/10 – Uitstekend

Megan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekende keuken en excellente service
Dit was reeds onze 3e keer in dit hotel en ze beschikken nog steeds over een uitstekende keuken en de service is van hoog niveau. Dit is het perfecte verblijf voor een paar dagen te relaxen en lekker niets te doen. De kamers zijn redelijk gehorig en we zijn dan ook na 2 nachten van kamer gewisseld. Het was deze keer enorm druk door de meivakantie en dit zorgde ervoor dat er 'smorgens veel zonnebedjes reeds "gereserveerd" waren en dat de à la carte restaurants vaak al volzet waren. De guest relations services hebben onze reis deze keer absoluut veel fijner gemaakt door de kamerwissel en de reservaties voor de restaurants. :-)
4 nachten verbleven in april 2019
Reactie van Guest Relations Department. op 3 mei 2019
Beste familie, Vriendlelijk dank voor het kiezen van Mitsis Alila Resort & Spa voor uw vakantie. Tevens hartelijk dank voor uw positieve reactie over ons hotel. Wij zijn blij dat u genoten heeft van ons eten en onze service. Wij zullen ons personeel op de hoogte brengen van uw complimenten. Wij hopen u van harte nog eenste mogen begroeten. Met vriendlelijke groeten, Mitsis Alila Resort & Spa.

8/10 – Goed

Saskia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in september 2018
Reactie van Public Relations Manager op 22 sep 2018
Dear Saskia, Thank you very much for your recent positive review. It is our pleasure to see that Mitsis Alila Resort & Spa has exceeded your expectations. We hope you had a relaxing time. Looking forward to welcoming you back in the near future. Best regards, Mitsis Alila Resort & Spa

10/10 – Uitstekend

Anja

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect!!!!
Amazing staff ! Good food !
6 nachten verbleven in mei 2018
Reactie van Guest Relations Manager op 29 mei 2018
Dear Anja, Thank you for this great review! Hope you had a wonderful stay with us and enjoyed your time. Looking forward to welcoming you back in the near future. Best regards from Mitsis Alila

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel met strand in de tuin
Alles is tot in de puntjes verzorgd, iedere avond live muziek.
7 nachten verbleven in april 2018
Reactie van Guest Relations Manager op 10 mei 2018
Dear valued guest, Thank you for your recent positive review. It is nice to know that we have exceeded your expectations and you had a great time in our resort. We are looking forward to welcoming you back soon. Greetings from sunny Rhodes Island

8/10 – Goed

Philippe S.

Positief: Netheid, personeel en service en comfort kamer
Ideale rustvakantie
Prachtig hotel , goede animatie , goede service , lekker eten en zeer vriendelijk personeel . één minpuntje de frisdranken komt uit tubes van cola , limonades gecombineerd met leidingwater en dat geeft een speciale smaak af . Voor de rest een aanrader .

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
aanrader voor koppels zonder kinderen
Wij hadden bij aankomst een gratis upgrade naar een prachtige kamer gekregen,dat was een leuke start. het is idd wel zo dat er regelmatig overboekingen zijn (deze week 2 kamers dat ik weet). Voor de rest kan ik alleen maar zeggen dat het een prachtig hotel is met een prima bediening en lekker eten. Belangrijk om weten is dat het geen kindvriendelijk hotel is (vb buggy's mogen niet binnen in het restaurant) wat anderzijds voor de mensen zonder kinderen wel leuk is natuurlijk ;.)

10/10 – Uitstekend

egide, belgie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
superweek in een fantastisch hotel
hadden een prachtige kamer met privézwembad.enige nadeel is het lawaai s'morgens en s'avonds in de gangen!Een deur plaatsen in het begin van de gang zou al een hele oplossing zijn.

10/10 – Uitstekend

E, H

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend hotel voor een korte break.
Perfect hotel, gloednieuw, wel iets te clean, mist daardoor een beetje gezelligheid. All inclusive staat of valt met de keuken en die was te goed. Uitstekend eten, meerdere restaurants. Echt top.

10/10 – Uitstekend

JP DB, Aalst

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tophotel
Bij de aankomst werden we onmiddellijk begeleid naar het salon en kregen een frisse coctail aangeboden en een fris doekje om af te koelen.De eerste indruk was dus zeer positief.Zo ging dat de ganse vakantie verder.Het eten in het hoofdrestaurant was exelent.Zoveel keuze en alles om te beter.prachtige kamers en zeer verzorgd.De bediening , zo vriendelijk , en nooit werd er een probleem gemaakt wat er ook gevraagd werd..Het hotel is groot , maar het voordeel is dat je nergens moet wachten of aanschuiven.Geen handdoekengeleg aan het zwembad of het strand..Wij hebben echt genoten van dit hotel en komen hier zeker terug.

8/10 – Goed

Nicole

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
A really nice hotel, with a lot of delicious and various foods, but the music in the evenings was too loud and you couldn’t think of get some sleep before midnight!
7 nachten verbleven in mei 2024

8/10 – Goed

Joanna Agnieszka

Reisde met familie
Positief: Personeel en service
Good points: food good quality, buffet and restaurants, close to the beach, whole day of activities for children. Our daughter loved the competitions, face painting, drawing time and playground. Not so good: amenity kit in room not replenished, including soap, minibar not replenished, we had to ask for basic things such as water, room just made up not cleaned, we’ve stayed for 10 days with sticky surfaces, not to mention spoons not replaced, or even tea cups not cleaned, restaurants booking impossible, should not be allowed to book prior to checking in, not enough sun loungers, by 9am all were booked by inconsiderate guests, rules set are not imposed, pools are too small, 3 in total. Kiddies pool occupied by unsupervised children creating an unsafe environment. Feral kids just running around, life guard wasn’t interested in keeping the area safe. There are babies and toddlers swimming around teenagers, it’s unsafe. I was kicked in the stomach by a feral girl, I’m 7 months pregnant, drink service very slow. Overall it’s a 4 star hotel with good food. Amenities are not great and the hotel should figure out how to manage such large number of guests. If you like all inclusive, it’s your thing. My daughter enjoyed it as she met a lot a nice kids who played with her. Plenty of activities for kids. For adults aside from drinking and evening music, there’s nothing else to do. Although it’s not the hotel’s responsibility, however many guests were plainly rude.
10 nachten verbleven in mei 2024
Reactie van Mitsis Selection Alila op 28 mei 2024
Dear Joanna Agnieszka,Thank you for sharing your detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the quality of our food, the proximity to the beach, and the range of activities available for children. However, we apologize for the shortcomings you experienced during your stay.We take your comments regarding the replenishment of amenities in the room, including the minibar and basic necessities, very seriously. We also appreciate your feedback about the challenges with restaurant bookings and the availability of sun loungers. We understand the importance of these aspects for our guests' overall experience and will work to improve our systems and facilities accordingly. Safety is of utmost importance to us, especially around the pool area. We apologize for any concerns you had regarding unsupervised children.We regret any inconvenience caused during your stay and appreciate your valuable feedback, which will help us improve our services and facilities. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Best regards, Mitsis Selection Alila

10/10 – Uitstekend

Cristel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons été accueils avec des cocktails, accueil très chaleureux! Nous avons pris une chambre suite privée avec spa privé, une chambre incroyable. Des petites attentions dans la chambre à notre arrivée, une bouteille de champagne, des fruits, des mignardises, un gâteau d’anniversaire et un cadeau de bienvenue. Tout les jours une petite attention. Un choix varié de repas et le tout en all inclusive (alcool compris). Je recommande vivement cet établissement.
4 nachten verbleven in mei 2024
Reactie van Mitsis Selection Alila op 26 mei 2024
Dear Cristel,Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your stay with us. It was our pleasure to welcome you with cocktails and to provide a warm and memorable experience from the moment you arrived.We are delighted that you found the private suite to be incredible, and we're glad the special touches and welcome gift made your stay even more enjoyable.It's wonderful to know that you appreciated the daily attentions from our team and the varied meal choices, as well as the all-inclusive offerings. Your high recommendation means a lot to us.We look forward to welcoming you back to our establishment in the future!Kidn regards,

10/10 – Uitstekend

Miguel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Eine Zimmerzone für NICHT raucher wäre schon gewessen. Am Strand wäre ein solche Alternative ideal gewessen.
14 nachten verbleven in mei 2024
Reactie van Mitsis Selection Alila op 26 mei 2024
Dear Miguel,Thank you for taking the time to share your feedback with us. We are always striving to improve our services and accommodations. Your suggestion for more non-smoking room options, especially given our beautiful beach location, is very valuable to us. Please know that we will take your feedback into consideration as we continue to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Kind regards,

10/10 – Uitstekend

Steven, Bolton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely Hotel, staff can’t do enough for you. Very enjoyable one week stay 👍
7 nachten verbleven in mei 2024
Reactie van Mitsis Selection Alila op 22 mei 2024
Dear Steven ,Thank you for sharing your experience with us! We're thrilled to hear that you had a lovely stay at Mitsis Selection Alila. Our team takes great pride in providing exceptional service, and it's fantastic to know that they went above and beyond to ensure your comfort and enjoyment throughout your one-week visit. We hope to welcome you back for another unforgettable stay in the future!Warm Regards,

10/10 – Uitstekend

Niesiha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything!!! Money well spent! The staff is amazing very kind people!!!
5 nachten verbleven in mei 2024
Reactie van Mitsis Selection Alila op 22 mei 2024
Dear Niesiha,We're absolutely thrilled to hear that your stay at Mitsis Selection Alila was everything you hoped for and more! It's fantastic to know that you found value in your investment and that our staff's kindness and hospitality made your experience unforgettable. Your satisfaction means the world to us, and we can't wait to welcome you back for another incredible stay in the future!Warm Regards,

10/10 – Uitstekend

Kevin Ka Wing

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Mitsis Selection Alila op 16 mei 2024
Dear Kevin Ka Wing ,Thank you for taking the time to share this amazing rating about your recent experience with us.It was a pleasure having you and we are looking forward to welcoming you back in the near future.Best regards,

8/10 – Goed

Wannie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great atmosphere and entertainment. Enjoyed the dining experience and not far to town. But for my room and its location, I would have rated it excellent.
5 nachten verbleven in mei 2024
Reactie van Mitsis Selection Alila op 12 mei 2024
Dear Wannie,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the atmosphere, entertainment, and dining experience during your stay. We understand the importance of a comfortable room, and we apologize if your room's location did not meet your expectations. We hope to have the opportunity to welcome you back for an even more exceptional experience in the near future!Best regards,Mitsis Selection Alila

10/10 – Uitstekend

Karin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2024
Reactie van Mitsis Selection Alila op 14 mei 2024
Dear Karin,Thank you for your commendation of Mitsis Selection and for your 5 star review. We trust you had a wonderful stay and look forward to hosting you again once more.Best regards,Mitsis Selection Alila

10/10 – Uitstekend

Georgina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel to stay at, and so many food options. Also it's great that you get a free water bottle to keep you cool throughout your stay.
1 nacht verbleven in mei 2024
Reactie van Mitsis Selection Alila op 11 mei 2024
Dear Georgina,Thank you for your wonderful review! We're delighted to hear that you had a great stay at Mitsis Selection Alila and enjoyed the wide range of food options available. Providing our guests with a variety of culinary choices is important to us, and we're thrilled that you appreciated it.We're thrilled that you appreciated the complimentary water bottle during your stay. It's our pleasure to provide such amenities as a small gift from us to help you remember the wonderful time you had at our hotel. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm Regards,

10/10 – Uitstekend

Annemarie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent quality and service, food and drinks were first class, all staff were amazing, friendly and efficient, accommodation was fantastic
10 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 8 mei 2024
Dear Annemarie,Thank you very much for your kind words! We are thrilled to hear that you had such a positive experience with us. Providing excellent quality and service is our top priority, and we are delighted that you enjoyed the food, drinks, and accommodation. Our team works hard to ensure that every guest feels welcome and well taken care of. We truly appreciate your feedback and hope to welcome you back again soon!Sincerely,Mitsis Selection Alila

10/10 – Uitstekend

Melody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 6 mei 2024
Dear Melody,We extend our sincere gratitude for your investment of time in submitting a five-star review. Your willingness to share your positive experience is truly appreciated, and we eagerly look forward to the prospect of welcoming you again soonBest Regards,Mitsis Selection Alila

10/10 – Uitstekend

Noga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 6 mei 2024
Dear Noga,Thank you for your valuable time in providing a five-star review. We sincerely appreciate your efforts in sharing your positive experience with us and eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Mitsis Selection Alila

10/10 – Uitstekend

Shamsha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort!! Excellent & very helpful staff!! Very clean good food & vibes The best resort I have even been in
2 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 30 apr 2024
Dear Shamsha,Thank you so much for your kind words and exceptional review of us. We are thrilled to hear that you found it beautiful and that you had an excellent experience with our helpful staff.Ensuring a clean environment and offering delicious food and positive ambiance are top priorities for us,we are therefore delighted that you appreciated these aspects of your stay.Your feedback means the world to us, and we are honored to be considered the best hotel you have ever been to. We truly hope to have the pleasure of welcoming you back in the future for another wonderful experience.Warm regards,Mitsis Selection Alila

10/10 – Uitstekend

Graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We would like to thank Michelle from guest relations for always being helpful and arranging a cake and wine for our anniversary she is a lovely lady. Also Nana in brunch she recognised us from 2 years ago she is another lovely lady we will miss her hugs and chats. We would also like to thank Vengellis at the beach bar a lovely young man always cheerful and remembered what we had to drink. All of the staff are lovely here. Thank you for a lovely holiday. Very clean and friendly place to go. We was a little disappointed with the food this time. They have a very good choice of food but it could be a bit hotter.
7 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 28 apr 2024
Dear Graham,Thank you for taking the time to share your feedback with us following your recent stay at Mitsis Selection Alila. We truly value your comments as they help us continuously improve and provide the best possible experience for our guests.Firstly, we are delighted to hear that Michelle from Guest Relations, Nana, Vangellis, and the rest of our team made such a positive impression on your holiday. It is heartwarming to know that their dedication to exceptional service and genuine care enhanced your anniversary celebration and overall experience with us.Your compliments regarding the cleanliness and friendliness of our resort are greatly appreciated. Maintaining a welcoming and pristine environment is a priority for us, and we are pleased that it contributed to your enjoyment.We sincerely apologize for any disappointment you experienced with the food quality during your stay. Rest assured, your feedback has been shared with our culinary team to address the temperature of the dishes and ensure that they meet our guests' expectations in the future.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another memorable visit in the future.Best regards,Mitsis Selection Alila

6/10 – Redelijk

Emuobor

Reisde met familie en kleine kinderen
On first impression we were impressed but a few things lowered our experience throughout our 6-night stay. 1. When we were taken to our room I saw a cigarette in our pool, however, this was removed immediately. 2. No one seemed to have the tools to amend our a la carte restaurant booking which didn't make sense since the booking was done online, that was frustrating. 3. Was not a big fan of the pebble beach experience Lindos had a better beach experience. 4. Kids club was not very engaging, and activities were very limited. No soft play options either. 5. The staff serving food in the main restaurant was slow and unattentive and this was consistent throughout. However, there was 1 extremely helpful lady I believe she was the host who showed brilliance. 6. Not as friendly as I would have expected everyone seemed to keep to themselves. Overall not a completely terrible experience but fell short of my expectations in a major way.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Thamina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very friendly, clean modern hotel with lots of dinning options. Would definitely recommend
4 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 20 apr 2024
Dear Thamina,Thank you for your kind words! We sre thrilled to hear that you enjoyed your experience with us. Providing a clean, modern environment and excellent dining options are top priorities for us, and we are glad to hear that our staff's hospitality left a positive impression on you. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!Best regards,

8/10 – Goed

Xzavian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed my stay . Would come back and would recommend
2 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 17 apr 2024
Dear Xzavian,Thank you for your review. We are delighted to hear that you enjoyed your stay. We look forward to hosting you again.Best regards,

10/10 – Uitstekend

Tiffany

7 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 6 mei 2024
Thank you for your thoughtful gesture in leaving a five-star review. Your willingness to share your positive experience is highly valued, and we eagerly anticipate the opportunity to welcome you back in the near future.Warm regards,Mitsis Selection Alila

10/10 – Uitstekend

Pritesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 17 apr 2024
Dear Pritesh,Thank you for your review! We hope to welcome you back soon.Best regards,

8/10 – Goed

Maya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful and modern hotel in Rhodes, rooms and facilities were clean and there was plenty to do in the resort. Staff were friendly and helpful, we had a bottle of rose in the room when we arrived and on our last night we had a fruit platter and lemonade delivered to the room, which I thought was really thoughtful. Would definitely stay here again so many food choices and excellent entertainment in the evenings, would highly recommend!
4 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 17 apr 2024
Dear Maya,Thank you for your glowing review of our hotel! We are thrilled to hear that you enjoyed your stay with us and that our clean rooms, plentiful facilities, and friendly staff contributed to a memorable experience. It's wonderful to know that you appreciated the thoughtful gestures, such as the complimentary bottle of rosé and the fruit platter with lemonade on your last night.We take great pride in offering a wide variety of food choices and providing excellent evening entertainment for our guests. Your recommendation means a lot to us, and we would be honored to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to hosting you again soon!Best regards,

8/10 – Goed

Noemie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 17 apr 2024
Dear Noemie,We would like to thank you for your review. We trust that you have enjoyed your stay and that we will see you again in the future!Sincerely

10/10 – Uitstekend

Ann-Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Mitsis Selection Alila op 12 apr 2024
Dear Ann-MarieWe would like to thank you for your 5 star rating. We hope to welcome you back in the future.Best regards,

8/10 – Goed

Rupinder

7 nachten verbleven in maart 2024
Reactie van Mitsis Selection Alila op 17 apr 2024
Dear Rupinder,Thank you for your review.We look forward to hosting you again in the future.Sincerely

10/10 – Uitstekend

Gaurav

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room are modern and clean, staff service is extremely high where ever you go they are happy to help. Loads of dining options and food is tasty and service is prompt. We were two families of 4 people each and we enjoyed our stay thoroughly. Can't recommend enough.
7 nachten verbleven in maart 2024
Reactie van Mitsis Selection Alila op 7 apr 2024
Dear Gaurav,We sincerely appreciate your gracious feedback and the time you have taken to share your experience. It is truly rewarding to hear that our modern and clean facility met your expectations, and that our staff provided high-quality service with a genuine willingness to assist. We are delighted that our array of dining options and delicious cuisine, served promptly, added to the enjoyment of your stay. Your recommendation means the world to us and we look forward to welcoming you back in the near future!Best regards,

10/10 – Uitstekend

sevoula

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff could not do enough for us . The customer relations lady Vitalia, the reception staff Dominika & Iris & Tsampika & Rania the bar and the porter Nestor were all professional & excellent at keeping us comfortable and making our stay the most enjoyable . The stay was excellent and the kids had a lovely time. The rooms were clean & spacious with a lovely view and minibar . Our holiday was fantastic due to the lovely hotel & welcoming & helpful staff . They were very accommodating and friendly . Fantastic staff and facilities to relax and enjoy every minute .
1 nacht verbleven in april 2024
Reactie van Mitsis Selection Alila op 7 apr 2024
Dear Sevoula,We extend our sincere gratitude for your wonderful 5-star review. It brings us immense pleasure to hear that Dominika, Iris, Tsampika, Rania, and Nestor provided you with exemplary, ensuring your utmost comfort throughout your stay. We are delighted that your children enjoyed a memorable experience and that our immaculate rooms met your expectations. Your commendation is deeply appreciated, and we eagerly anticipate the opportunity to welcome you back for another stay.Warm regards,

10/10 – Uitstekend

marian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unique is the architecture of this hotel, secondly it’s the staff ! Cuisine, restaurants etc. cleanliness is key here . I had room 604 sea view not as good as other sea view as it’s a little restricted with a wall instead of glass , otherwise wonderful large room 👍 Thank you Alila 💕
4 nachten verbleven in maart 2024
Reactie van Mitsis Selection Alila op 3 mei 2024
Dear Marian,Thank you for sharing your experience with us, and for highlighting the unique architecture and outstanding service provided by our staff. We greatly appreciate your feedback on the room. We are delighted to hear that you enjoyed the spaciousness of your room and had a wonderful overall experience with us. We look forward to welcoming you back in the future. Thank you again for choosing to stay with us!Sincerely,Mitsis Selection Alila

10/10 – Uitstekend

marian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our Room 604 was lovely, little restricted with a wall instead of others being glass front but lovely view 😊 . Cannot fault staff here , all food is wonderful ! Entertainment great! Very clean hotel , area’s are kept immaculate, a special thanks to all the reception staff very helpful, and well done to the pizza guy on beach 🏖️. Thanks MITSIS Alila 👍
1 nacht verbleven in maart 2024
Reactie van Mitsis Selection Alila op 7 apr 2024
Dear Marian,We sincerely appreciate your gracious feedback regarding your recent stay with us. It is delightful to learn that you found our culinary offerings exceptional, our hotel impeccably clean, and our reception staff exceedingly helpful. We extend our gratitude for acknowledging the exemplary service provided by our team members, including the pizza service on the beach. We look forward to the pleasure of welcoming you back for another outstanding experience in the near future.Best regards,

6/10 – Redelijk

marian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I should have had full sea view but was given partial sea view as it had brick wall and when sitting on balcony you could not see the view! I was given room 604!!! Not full sea view 😡. Also Expedia had given false info on city tax instead I had to pay 40 euro extra not what was on Expedia invoice!!!
3 nachten verbleven in maart 2024

8/10 – Goed

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Mitsis Alila Resort & Spa op 8 mrt 2024
Dear Peter, Thank you for your feedback and for rating us 4 stars on Expedia. We're pleased to hear that you had a positive experience during your stay at Mitsis Selection Alila. We appreciate your support and hope to have the opportunity to exceed your expectations in the future.Sincerely, Mitsis Selection Alila

10/10 – Uitstekend

Stephane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023
Reactie van Mitsis Alila Resort & Spa op 14 nov 2023
Dear Stephane,Thank you so much for taking the time to share your wonderful 5-star review with us! We're thrilled to hear that your experience with Expedia and your stay at Mitsis Selection Alila exceeded your expectations.Our team works hard to provide a seamless and enjoyable experience for our guests, and we're delighted to know that you found our resort to be a memorable destination. We truly appreciate your positive feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Once again, thank you for choosing Mitsis Selection Alila. We look forward to hosting you again and providing another exceptional stay.Warm regards,Mitsis Selection Alila

8/10 – Goed

Wolfgang

Positief: Netheid, personeel en service
8 nachten verbleven in oktober 2023
Reactie van Mitsis Alila Resort & Spa op 9 nov 2023
Dear Valued Guest,Thank you for your highly advanced rating on Expedia. We appreciate your feedback and would love to know more about your experience to continue improving. If you have any specific comments or suggestions, please feel free to share them with us directly. Your input is valuable to us and we hope to have the chance to welcome you back in the near future.Best regards,Mitsis Alila Resort & Spa

10/10 – Uitstekend

Henry Charles Robert

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel, staff are very friendly, good facilities and was a very good stay.
4 nachten verbleven in oktober 2023
Reactie van Mitsis Alila Resort & Spa op 1 nov 2023
Dear Henry Charles Robert,We're thrilled to hear you had a great stay! Thank you for your kind words about our friendly staff and excellent facilities. We look forward to hosting you again soon!Best regards,

10/10 – Uitstekend

Hina, London

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best resorts I have ever stayed in. The property is so clean, modern and has the best facilities. The staff is so courteous. Plenty of food options to choose from. I cant wait to go back again.
4 nachten verbleven in oktober 2023
Reactie van Mitsis Alila Resort & Spa op 1 nov 2023
Dear Hina,We're delighted that you enjoyed your stay at our resort! We appreciate your kind words about our clean, modern property, excellent facilities, courteous staff and diverse dining options. We can't wait to welcome you back soon for another great experience! Thank you for choosing us!Warm regards,

10/10 – Uitstekend

Dean

Positief: Netheid, staat van de accommodatie en faciliteiten
9 nachten verbleven in oktober 2023
Reactie van Mitsis Alila Resort & Spa op 31 okt 2023
Dear Mr. Dean,We are truly delighted to receive your excellent rating and positive review! Your satisfaction is our top priority and we are thrilled to hear that we have met your expectations. Our team works hard to provide the best possible experience and it is incredibly rewarding to see that effort reflected in your feedback.Thank you for your support and for choosing us. We look forward to welcoming you again in the future!Warm regards,Mitsis Alila Resort & Spa

8/10 – Goed

Amit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2023
Reactie van Mitsis Alila Resort & Spa op 28 okt 2023
Dear Amit,Thank you for taking the time to review us on Expedia and for the rating of 4/5. We value your feedback and will use it to improve our services. If there are any specific areas you believe we can enhance, please do not hesitate to let us know. We hope to have the pleasure of serving you again and exceeding your expectations on your next visit.Best regards,Mitsis Alila Resort & Spa

10/10 – Uitstekend

Markus

7 nachten verbleven in oktober 2023
Reactie van Mitsis Alila Resort & Spa op 28 okt 2023
Dear Markus,We are thrilled to receive your exceptional rating of 10/10 on Hotels.com! Your positive feedback is greatly appreciated and it motivates us to continue delivering top-notch service. We look forward to welcoming you back for another outstanding experience in the future.Warm regards,Mitsis Alila Resort & Spa

6/10 – Redelijk

Marc Sebastian

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Das Hotel ist okay aber viel zu teuer für die Leistung! Insg. aber kein 5-Sterne-Standard - eher 4-Sterne. Zu wenig Personal für viel zu viele Gäste. Das Abendessen war im wartesaalflair. Geschirr teilweise unzureichend sauber. Tischbestellungen (Getränke) teilweise falsch ausgegeben. Cocktails u. Softgetränke schmecken billig. Umständliche Reservierungen für die zusätzlichen Restaurants - auch hier zu wenig Kapazität. Zu kleiner Pool für dieses riesige Hotel und zu kaltes Wasser. Nur Salzwasserpool. Zu wenig Pool-Handtücher vorhanden. Pool-Liegen werden von allen (nicht nur Deutsche) sehr früh belegt. Die Zimmer sind hellhörig.
11 nachten verbleven in oktober 2023
Reactie van Mitsis Alila Resort & Spa op 30 okt 2023
Dear Marc Sebastian,We appreciate your feedback and value your perspective on your recent stay. While we regret that you didn't find our services up to your expectations, we'd like to provide a different viewpoint on some of your concerns.Our pricing reflects the quality and service we offer and many of our guests find it to be fair. We continually strive for excellence and we take guest feedback seriously.We apologize for any inconvenience you experienced during your stay, including issues with dinner ambiance, cleanliness and drink orders. We are committed to addressing these concerns with our team.We would like to kindly encourage our guests to share their concerns with us during their stay to address issues in real-time, as this helps us enhance the overall guest experience. Regarding the pool, we understand the challenges during peak times and are working to enhance the experience.Your comments about room noise are duly noted and we'll take steps to minimize any disturbances.We hope to have the opportunity to serve you better in the future!Respectfully,