Vind je ideale hotel in Grafton

'Staff was really helpful and nice , clean rooms'

'The front desk staff, Lauren in the evening and Morgan on day shift, were excellent! The elevator was out due to circuit hit by lightning about three weeks ago. Lauren explained during check-in and had to use a key to take guests up and down her entire shift. She has the most friendly and positive attitude. When we went in our room, it had not been cleaned. Beds had been slept in but sheets were not changed nor made. Also, used towels on the bathroom floor. Called down to Lauren and she...

'Helpful & friendly'

'The hotel room had an unpleasant odor.'

'Het is het goedkoopste hotel van Fairmont/Morgantown en dat zul je weten ook. De bedden zijn slecht, het stinkt overal naar rook (ook in de niet-roken kamers), het personeel lijkt je niet te zien. Vlak ernaast ligt een Holiday Inn Express. Ook geen hotel om vreselijk vrolijk van te worden, maar in elk geval zakelijk, schoon en professioneel.'

'Prima hotel als tussenstop. Biedt royaal waar voor je geld. Fijne kamers, goede bedden, ontbijt met ruime keuze (maar met plastic bordjes) en binnenzwembad. Gelegen op een terrein met veel winkels en verschillende (fastfood)restaurants.'

'Room was small but clean. Bathtub could have used a good scrub but it was usable. Overall good stay and would stay again.'

'We had a great stay, it all started with check in with Carrie, she was amazing and we felt right ar home. The room was as expected, clean and complete'

'I Love the "Best Western Plus hotel:Extra service, well prepared breakfast. Extra hospitality from the server. Oh the best, the room where structure and well organized. Guess what, I am telling all my workmates and staffs about the wonderful services and location of the property. Sooner or later, we are coming right back. Oh wait, I almost forgot the price is so affordable...'

'Breakfast should be free or at least coffee & rolls. We had to wait a long time to get drinks at the bar. Was not the employee's fault. She had to cook also.'

'Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...

'We went to our room and it was not yet cleaned. The bed was messed up.'

'Nice hotel, room with balcony, larg'

'Hotel appearance filthy. Felt very unsafe there. Literally laid towels on room floor instead of being barefoot on carpet. Smelled pot in hallway as I was walking to room. Outer doors were propped open with rocks. Holes in hallway walls. Outside stairs were overgrown with tree branches hanging over and unsafe. Steps to outside entrance needed swept. All in all I would never recommend staying at this hotel.'

'let me start by saying the front desk staff was great! Room was dirty.. crumbs in the sofa bed.. like a lot of crumbs.. sticky stuff all over floor in kitchenette area, dust everywhere.. hair and what looked like crumbs in the shower.. sticky stuff in and on fridge. oil all up inside of washing machines and dryers downstairs.. only 1 washing machine worked btw.. Breakfast was ok.. eggs were like yellow colored styrofoam but the rest was ok. free hotel breakfast so.. cant complain too much.....