2/10 – Ontzettend slecht
Alek
30 mrt 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay away from this hotel, it is managed by mobster Pawel Zarembski who should not be in the hospitality or service industry, instead he should be in jail. It is very sad that Pawel Zarembski is racketeering in this beautiful hotel. We checked in on march 16th and our reservation was for 2 nights. I already paid for it via expedia. I checked in and a nice front desk agent checked me in. She was very nice and even helped me get to my room. We liked our stay and we decided to extend our stay for another two nights. Once again, we paid it via expedia. Nobody asked for any credit card or payment. Our second reservation was from 18th to 20th. We met Pawel on 19th march around afternoon. I came downstairs and tried to get new cards for room and spa towels from him, he refused and he did not even listen to what I was trying to say. I was trying to explain to him that I extended our stay and we need new cards. He started yelling and refusing me. Then I was like how am I going to go to my room if my card is expired. Finally, he decided to ask for my room number after 5 minutes of arguing. I honestly did not know what his problem was. All I wanted was to get new cards, but he chose to yell and refuse me. Even other guests were staring at him. I commented on him saying "this is not good hospitality". He responded like "Do you want me to kick you out? I can also call the police, actually I don't need that, I will kick you out with no problem, watch out." His comment was very alarming fo
Alek
2 nachten verbleven in maart 2024