Hôtel Chalet Village, Gatlinburg

« I loved my stay here! The check in process was smooth, the place was gorgeous & clean. The location was better than expected & would definitely book again. »

« Everything was excellent. Nice and peaceful surroundings. Will come back soon »

« The place its self is beautiful. The location is amazing. What was frustrating is on expedia they dont tell you about the addition security deposit. They also did not give us the code information until we were 10 minutes out. That was frustrating because we through it might have been a scam. Also there were packages left outside. We were asked to bring them in. Thats fine we did no problem but there was no where to put then that was not in our way. »

« Property was misrepresented do not go by the pictures only a couple were of the actual condo. My master bedroom at home is bigger than this entire condo. Took 2 hours of phone calls to several different numbers to get the real code to get in. Gave me several wrong codes not fun to deal with after a 9 hour drive at midnight. Don’t turn the jets on the hot tub unless you want a migraine from the screeching sound of the pumps getting ready to implode. Plenty of better places to stay in the area. ...

« Bed mattresses were good. Parking was good. Air conditioning was not working properly in mid 80 degree weather. Air blower vents dirty had to self clean. Room not staying cool no matter what setting. Room could have been cleaner and not so musty feeling. Not a big selection for the continental breakfast. First stay and probably won’t be back. Price per night of over $200 was not worth it for our experience. We tolerated due to only being there 2 nights. »