2/10 – Ontzettend slecht
Karen
Reisde met familie
8 dec 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Start with which I made the reservation for the Gatlinburg Town Square Hotel and it turns out that the room I had booked was from a connection with the Hotel, but at the time of booking you are not informed. When I arrived and checked in, I was told that the room I had chosen was not Gatlinburg Town Square but where the reception was., which was not the Hotel they sell in advertising and the photos they have in expidia. I had to pay more money at the reception to be able to settle in Gatlinburg Town Square and even paying more likewise I don't touch the Hotel I was supposed to have booked, it was another connection. The hotel in very poor condition, old man, the old beds, did not clean the room, one of the towels that was supposed to be used was dirty. From the moment you enter the hotel it smells old, I ordered for non-smoking area and unfortunately smells of pure marijuana. Do not cancel the reservation because I was with my two children and it was too late and I did not start testing whether or not I found another hotel. Disappointed with both Expidia and that hotel. I have to pay $224 more than $229 and the hotel is not worth it. I definitely don't recommend the hotel.
Karen
2 nachten verbleven in december 2025
