Zitruimte lobby

Beoordelingen van Ramada by Wyndham Gainesville

3 out of 5
Ramada by Wyndham Gainesville
400 E Butler Pkwy, Gainesville, GA

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 231 van 990 beoordelingen" "
Gastenscore: 8 - Goed. 277 van 990 beoordelingen" "
Gastenscore: 6 - Redelijk. 182 van 990 beoordelingen" "
Gastenscore: 4 - Matig. 153 van 990 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 147 van 990 beoordelingen" "

7,0/10

Netheid

7,4/10

Personeel en service

5,8/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Henry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
En la habitación había lámparas sin bombillos y la iluminación estaba deficiente
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 27 mei 2024
Hi Henry,Thank you for sharing your feedback about your stay with us! We regret the inconvenience faced by you and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 – Matig

Britni

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Beds were comfortable, wasn’t the cleanest place. Elevator was sketchy, and we booked with hopes of a pool, but even though the pool was supposed to be open it wasn’t. Because of a large event in the area it was too late to find someone new once we got there. Super disappointed
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 15 mei 2024
Hi Britni,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 – Redelijk

Steve

1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 15 mei 2024
Hi Steve,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 – Goed

Greg

Negatief: Netheid
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 9 mei 2024
Hi Greg,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Uitstekend

XinYi

4 nachten verbleven in april 2024
Reactie van Sophia CSR op 20 mei 2024
Dear Guest,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

10/10 – Uitstekend

santina

1 nacht verbleven in april 2024
Reactie van Sophia CSR op 20 mei 2024
Hi Santina,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 – Ontzettend slecht

Juana

1 nacht verbleven in april 2024
Reactie van Sophia CSR op 18 mei 2024
Hi Juana,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Uitstekend

Jeannette

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El bufet malisimo
7 nachten verbleven in april 2024
Reactie van Sophia CSR op 25 apr 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 – Redelijk

Rupert

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room floors were dirty.
5 nachten verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Hi Rupert,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

10/10 – Uitstekend

Manuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 24 apr 2024
Hi Manuel,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

2/10 – Ontzettend slecht

Donna

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the 2 elevators were broken. We got stuck on the other one and had to use the emergency call box for them to let us out. The hotel is in great need of repairs. Holes in several walls. Ladies bathroom had a hole in the tile wall that was 18” x 24” that was cover with a piece of wood. Would never recommend this location.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Hi Donna,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 – Ontzettend slecht

Trenton

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a roach in the coffee machine. A missing light fixture with exposed wiring in the bathroom. The front desk denied us towels and said we’d receive new ones only “when a cleaning lady happens to come by”
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 22 apr 2024
Dear Guest,I'm sorry for the unacceptable conditions you experienced during your stay. Your comfort and safety are our top priorities, and we take these issues very seriously. Rest assured, I'm personally addressing these matters with our maintenance and housekeeping teams to ensure they are promptly resolved. Please accept my sincere apologies for the inconvenience and we will always ensure that we keep delighting you with our facilities and services.

2/10 – Ontzettend slecht

Meril, Bemidji

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible property. Carpet must be decades old. Dirty, moldy smelling rooms, AC not working with humidity control. This place should be condemned and razed.
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 22 apr 2024
Hi Meril,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 – Uitstekend

Olanys

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Hi Olanys,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 – Goed

Chris

Positief: Netheid, personeel en service en voorzieningen
Room was clean and comfortable, but furniture could be better, desk and tv stand were delaminating, AC worked but looked like it was falling apart. Staff were very friendly and helpful.
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 16 apr 2024
Hi Chris,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 – Redelijk

Achely

2 nachten verbleven in april 2024
Reactie van Sophia CSR op 5 mei 2024
Hi Achely,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 – Goed

Tara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel overall was very nice the bed was super soft. You can tell it’s been a while since something's have been upgraded. The hotel was clean, but needed some maintenance around; from wear and tear over time - that's why I gave the overall rating a 4 out of 5 stars. The breakfast was your typical cotenential. The location was great and easy to go anywhere.
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 14 apr 2024
Hi Tara,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 – Goed

Brenda

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Carpet in room needs to be replaced or cleaned, walls need to be fixed and painted. Bed sheets and dust ruffle are dirty and stain.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 14 apr 2024
Hi Brenda,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 – Goed

William, Douglas

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok…
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 9 apr 2024
Hi William,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 – Redelijk

Shari, Inverness

Positief: Personeel en service
The property was conveniently located and an excellent price. It gave the appearance of a safe and secure location, with rooms only accessible from inside. Upon arrival staff was curteous and helpful. Room was spacious. However, found a meth pipe hidden in sofa pillow shortly after arrival, and took it to desk clerk who seemed to think it belong to us, but took it anyway. No additional followup was made. Also found large wad of hair in shower. Biggest concern was that exterior door, which was posted as locked 24 hrs and only accessible by key was actually open both times it was used and did not lock. This gave easy access to rooms from outside with no security or supervision of the area. Would love to leave a positive review, but these concerns kept me from feeling secure in my room during my stay.
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 29 mrt 2024
Hi Shari,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will conduct an internal investigation to address these issues and prevent them from happening again. If you have any further concerns please call up the property for the resolution.

6/10 – Redelijk

Julie

Reisde met partner
Positief: Personeel en service
I was not impressed with the condition of the property. It was in desperate need of some TLC. .There were lots of doors/walls that needed some paint. On the up-side, i thought the beds were very comfortable.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 26 mrt 2024
Hi Julie,We apologize for the condition of the property not meeting your expectations during your stay. Your feedback about the need for improvements is valuable, and we will address these concerns. On a positive note, we're glad to hear that you found the beds to be very comfortable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future with an improved experience.

8/10 – Goed

Greg

1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 9 apr 2024
Hi Greg,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 – Matig

Kissmitt

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property was horrible definitely not what the photos shows online. There was trash cans by tge front door and inside of the lobby area running over with trash. The elevator stayed down and we had to take the stairs to the 3 floor. There was additional charges pending on my account after fully paying through Expedia from the hotel itself and no one could explain the charges. This was a horrible experience.
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 18 mrt 2024
Hi Kissmitt,Your feedback is crucial, and we take your comments seriously. We will address the issues with cleanliness, the elevator immediately to ensure a more pleasant experience for our guests. Regarding additional charges, we will investigate the matter with our team. Please accept our apologies, and we hope to have the opportunity to regain your trust with a much-improved stay in the future. If you have any further concerns, please call up the property for the resolution.

2/10 – Ontzettend slecht

Robert, Largo

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
property is completely run down and gross
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 14 mrt 2024
Hi Robert,We sincerely regret any dissatisfaction and trouble that the state of our property may have caused you. We will take the concerns raised seriously and work to make sure that our facilities live up to the high expectations of our guests in terms of comfort and cleanliness. Next time, we want to provide you with even better service.

2/10 – Ontzettend slecht

Nicholas

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ROACHES ROACHES ROACHES This property should be condemned. The entire building smells like mold. They cannot provide the rooms you book because over half of the hotel is unliveable. They ask for a $100 deposit for rooms with ROACHES.
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 13 mrt 2024
Hi Nicholas,Our entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to roaches and mold. We have communicated your feedback to the relevant staff to address the pest problem promptly. We hope you'll consider giving us another chance the next time you're in the area.

6/10 – Redelijk

Haniyya el-Miah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The staff is great!
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 6 mrt 2024
Hi Haniyya,Thank you for your kind words about our staff! We're glad to hear you had a positive experience with our team. We look forward to welcoming you again in the future

4/10 – Matig

Evelyn

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not what expected by the lobby look!
The lobby is gorgeous but give you false expectations of the rooms; staff is fairly friendly, areas smoke smell free. The breakfast area is good: basic continental breakfast; everything in order and clean, the lady that attends the area is very courteous and polite. Wakeup call requested and was not granted. Explanation next day from front desk was disappointed!! At room: hair dryer does not work, sink leaks - had to place a tray underneath (was reported at front desk at check-out), phone, microwave, and radio/clock, were all disconnected, guest computer and printer does Not Work!! The cleanliness of a hotel room is not just the beds and toilet and bathtub, it also includes sweeping correctly behind chairs, beds and underneath lounge chairs. By the way the room lounge chair has be throw on the garbage!!
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 21 feb 2024
Hi Evelyn,We appreciate your detailed feedback regarding your recent stay with us. While we're glad to hear that you found the lobby appealing and the staff friendly, we apologize for any disappointment regarding the rooms. Your comments about the amenities and cleanliness issues are concerning, and we will address them promptly to ensure a better experience for our guests. We apologize for the inconvenience with the wake-up call and any miscommunication from our staff. Your feedback is valuable to us, and we will use it to improve our services. Thank you for bringing these matters to our attention.

2/10 – Ontzettend slecht

Jerad

Zakenreiziger
Negatief: Voorzieningen
Hotel was in bad condition
4 nachten verbleven in februari 2024
Reactie van Sophia CSR op 11 feb 2024
Hi Jerad,I apologize for the subpar condition of the hotel during your stay. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

6/10 – Redelijk

Melanie, Cleveland

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
The only working elevator is at the extreme back entrance, which is poorly lit and partially hidden by large shrubbery. I felt unsafe entering at night, but I needed access to an elevator.
4 nachten verbleven in januari 2024
Reactie van Sophia CSR op 1 feb 2024
Hi Melanie,We apologize for any discomfort you experienced regarding the accessibility of the elevator. Your safety and well-being are of the utmost importance to us. We will address this concern with our team to improve lighting and visibility around the back entrance. Please know that your feedback is valuable, and we appreciate you bringing this to our attention. We hope to provide a more secure and pleasant experience for you in the future.

10/10 – Uitstekend

Jailene

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service & hospitality, kind staff
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 29 jan 2024
Hi Jailene,Thank you for your kind words about our service and hospitality. We're delighted to hear that our staff's kindness and commitment to providing great service made a positive impact on your experience. It's our pleasure to ensure a welcoming environment, and we appreciate your feedback. We look forward to serving you again soon for another enjoyable visit.

6/10 – Redelijk

Faye

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it was coinvenient, it is an older one but pretty much upkept, at one time im sure it was excellent, dining, bar, and nice but years have took toll no more dining or bar but still have beautiful area and settings for it the staff was great , very accomating we did have to change rooms heat was stuck on 66 and it was cold so no problem they switched us without hassles i would stay there again thank you!
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 13 jan 2024
Hi Faye,We appreciate your understanding and positive feedback. We're glad you still found our staff accommodating. Thank you for your flexibility during the room change, and we're pleased you would consider staying with us again. Your appreciation means a lot, and we look forward to welcoming you back in the future. Thank you!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 9 jan 2024
Hi Michael,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 10-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

8/10 – Goed

Peter

Reisde met partner
Positief: Voorzieningen
Reactie van Sophia CSR op 11 feb 2024
Hi Peter,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 – Uitstekend

Harold

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very convenient
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 22 dec 2023
Hi Harold,Thank you for the fantastic rating and positive feedback! We're thrilled to hear that your experience was very convenient and you would rate us 10/10. Providing exceptional service and convenience to our guests is our goal. We look forward to welcoming you back on your next visit.

8/10 – Goed

Shanelle

Positief: Personeel en service, comfort kamer
2 nachten verbleven in december 2023
Reactie van Sophia CSR op 11 dec 2023
Hi Shanelle,We appreciate your 8-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in november 2023
Reactie van Sophia CSR op 6 dec 2023
Hi Masato,Appreciate the generous 3-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, to provide an even more exceptional experience.

10/10 – Uitstekend

Jose, DELRAY BEACH

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property is on great location, staff need to be training to better service. Need to improve the breakfast needs. Clearness is only after 3 days,when suppose to be everyday.
2 nachten verbleven in november 2023
Reactie van Sophia CSR op 6 dec 2023
Hi Jose,We appreciate your positive comments about our great location. We regret any service shortcomings and will address staff training to enhance the guest experience. Your feedback on breakfast and cleanliness is valuable, and we'll strive to make necessary improvements. We hope to welcome you back for a better stay in the future.

8/10 – Goed

Melissa

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Served the purpose of shelter
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 28 nov 2023
Hi Melissa,Thank you for your review! We're glad we could provide shelter for your needs. If there's anything we can do to enhance your experience and earn that extra star next time, please let us know. Your feedback is valuable to us!

4/10 – Matig

HUGO

Reisde met familie
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
bathroom exhaust fan didn't work, microwave defective, heating never worked.
3 nachten verbleven in november 2023
Reactie van Sophia CSR op 28 nov 2023
Hi Hugo,I'm sorry to hear that the amenities in your room were not functioning properly. We apologize for any inconvenience this may have caused during your stay. Our maintenance team has been informed and will promptly address the issue to ensure that future guests can enjoy a comfortable and pleasant experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 – Redelijk

Shelley

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 28 nov 2023
Hi Shelley,We greatly appreciate your 3-star rating and are pleased to know you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

8/10 – Goed

Kimberly

5 nachten verbleven in november 2023
Reactie van Sophia CSR op 28 nov 2023
Hi Kimberly,Grateful for the generous 4-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

8/10 – Goed

Beau

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 16 nov 2023
Hi Beau,Appreciate the generous 8-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the aim of providing an even more exceptional experience.

4/10 – Matig

Max

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awful The elevator was place out of order and my room was in the third floor. Room furniture is beaten up and the carpet is nasty dirty. Pillows fill lumpy. Best part was the "included breakfast", which was rotten bananas. a gallon of Fruit punch and milk from Walmart. Juice Dispenser machine wasn't work. No coffee or tea, you had to get that from the lobby which tasted so bad. And hot breakfast was white stale bread with not-so-appetizing- look scrambled egg and some smelly hot dog dipped in oil.
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 15 nov 2023
Hi Max,The inconveniences you described regarding the out-of-order elevator, worn-out room furniture, dirty carpet, and unsatisfactory breakfast are unacceptable, and I apologize for falling short of your expectations. Your feedback is valuable, and we will address these issues promptly to improve our service and facilities. Please know that this is not reflective of the standard we aim to uphold. We hope to have the opportunity to regain your trust in the future.

4/10 – Matig

Benaja

2 nachten verbleven in november 2023
Reactie van Sophia CSR op 15 nov 2023
Hi Benaja,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 4. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

10/10 – Uitstekend

Brian

1 nacht verbleven in november 2023
Reactie van Sophia CSR op 1 dec 2023
Hi Brian,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
mostly good but missed on one point
Always a pretty good stay here. I've stayed many times for business. This time however housekeeping knocked on my door at 8:30am asking, "Are you checking out today?". Check out is at 11:00am and this seemed a bit aggressive. As I was wheeling my belongings out, the same housekeeping shouted from inside a room, "Are you gone sir?" Again, too aggressive. Front desk staff is always excellent.
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 11 nov 2023
Dear Guest,Appreciate your loyalty and your valuable feedback on your recent stay. We regret the inconvenience caused by the housekeeping team's early interaction. Your concerns will be shared with the housekeeping staff to ensure a more considerate approach in the future. On a positive note, we're pleased to hear that the front desk staff consistently provides excellent service. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more seamless experience in the future.

8/10 – Goed

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good parking for boat, breakfast was lacking. No creamer
3 nachten verbleven in november 2023
Reactie van Sophia CSR op 11 nov 2023
Hi David,We're glad to hear that the parking for your boat met your expectations. However, we regret any inconvenience regarding the breakfast, particularly the lack of creamer. Your feedback is important, and we'll address this issue to enhance our breakfast offerings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.

6/10 – Redelijk

Ryan

Zakenreiziger
Negatief: Netheid
Eh…
The evening clerk was great, the breakfast was unsatisfying, the morning clerk was absent and when I had to have a key replaced (by the morning clerk) because my key didn’t work when I returned from breakfast, the 1st replacement didn’t work either. Nothing major but majorly annoying. German cockroach in bathroom.
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 8 nov 2023
Hi Ryan,We're glad to hear that you had a positive experience with our evening clerk. However, we regret the inconvenience you faced with breakfast and the key replacements. Your comments are noted, and we'll work to improve in these areas. Additionally, we're addressing the pest issue immediately. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
13 nachten verbleven in oktober 2023
Reactie van Sophia CSR op 7 nov 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 – Ontzettend slecht

Judy

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible
2 nachten verbleven in november 2023
Reactie van Sophia CSR op 4 nov 2023
Hi Judy,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.