2/10
I picked up the keys on Friday May 27 at 1PM and was informed that the cleaning company was delayed to 4PM, with the request to enter the house after that time.
After being handed the keys, I had a quick look at the house. It was left behind in a complete mess by the previous guests. I left after 5 minutes and returned at 4:30PM only to find that the cleaning was still in progress. After having threatened to leave the house in its messy state and leave, the cleaning lady started complaining about her company assigning her too much work and shortage of personnel. I convinced her to finish her job.
She said it would take until 5:15PM to finish. I was only able to access the 'cleaned' house at 6PM. I checked the house and noticed the same bedding I saw earlier at 1PM was still there in all rooms and had not been changed. Seeing other people’s hair on the sheets, I replaced the bedding with fresh new ones myself.
After entering the house my days of unpleasant and unhygienic discoveries started.
- The cleaning lady had mopped the floor with just water and no cleaning agent.
- No cleaning had been done under the beds, so the rooms were still full of dust.
- The bathroom walls weren't cleaned, and the window had a thick layer of black mold which I removed myself.
- The overhead rain shower is defective, due to an excessive amount of calcium deposit on it. My first time trying to use it the shower head started to break apart. I switched back to the handheld showerhead, to prevent it falling on my head.
- There is an ant and termite infestation in the bedrooms.
- Cutlery was not clean upon entry.
- The fridge was not clean upon entry. Grime and bugs were visible on the shelves and fridge surface, and I had to clean it myself before using it.
- Both TVs did not work.
- The pool was not clean upon entry. I notified the owner, and he told me that the gardener would be at the house on Monday and would also check this issue. There was no mention of scheduled maintenance prior to my arrival. Privacy minded guests would get a big surprise if an unknown individual would access the premises without advance notice. The pool got fixed, however returning to the house on Thursday the filter had been removed, causing dirt and bugs to return in the pool water again. The pool shower outside has a thick layer of calcium deposit, looking unhygienic.
Garden, pool, and terrace furniture were full of grime and had clearly not been cleaned for quite some time.
André S.
9 nachten verbleven in mei 2022
