We were told in advance we would be on the first floor. On arrival we were put on second floor, even after explaining my husband is disabled. There are no elevators. Good size spot of the carpet was torn up inside the room door. Appeared to have been scratched up by a dog. Kitchen had 1 spoon, 1 fork, 3 knives, 4 glasses, 2 plates, and 2 bowls. We took turns eating! Breakfast buffet was cancelled due to COVID. We were not even offered a discount from the room price, or coupons to get something elsewhere. I usually unpack our suitcases for extended stays, but the dresser drawers were falling apart. Room was pretty clean, beds and pillows very comfortable. Our keys quit working almost every day, requiring us to make numerous trips to the front desk during our 6-night stay. No maid service at all unless requested at additional fee.