El Dorado Water Park

We were really looking forward to our vacation in the Dominican Republic, but unfortunately, our experience at the hotel was disappointing. The hotel has a lot of potential, but there are several areas that need significant improvement. The staff could be more welcoming and friendly toward guests, as the level of customer service did not meet our expectations. Our room, especially the bathroom, also needed attention. The bathroom safety bar was broken, as was the shower holder, which made using the bathtub/shower unsafe. During our stay, we also encountered rats and cockroaches, which was very concerning and unacceptable. We also had an issue with the food. We ordered a hamburger, but it came out as just meat rather than the hamburger we expected. Also, the food in the buffets were cold and no refill. Overall, we believe the hotel has great potential, but improvements are needed in cleanliness, maintenance, food service, and customer service. We hope management takes these concerns seriously and makes the necessary changes so future guests can have the enjoyable vacation experience they expect.

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