Vakantie en citytrip naar Downtown Holbox

Staff was not helpful. Our room had a wall mount ac that would not cool the room, staff not willing to change your room. Door to balcony did not close completely letting heat in. We left same day of check in to another hotel.

The hotel and our room was spotless and spacious. Really had the feeling we had arrived at a little tranquil, relaxation oasis of calm in the bustling city. The staf were always very helpful in any questions we had. 10/10 would recommend.

Place was nice but could’ve been kept better. I got probably over 30 mosquito bites because there was a gap in in the window that couldn’t be covered. The water and electric went out middle of the night before check out, and I found out because my cpap turned off and I couldn’t breathe. I couldn’t shower or brush my teeth. It was raining hard so in order to get to the front desk from my room I had to walk through ankle height water. It could’ve been easily fixed if they put a drain or something. When I got to the front desk soaking wet staff just stared at me and didn’t offer a towel or anything. Basically just said you owe this for stuff from the mini bar. Didn’t help me with my bags either.Couldn’t swim in the cenote too dirty. Food too expensive and im from San Francisco.