Dolencev rut

Very much disappointed., I was shocked when I found that our room was alloted in the basement of the hotel. The room was dark as the amount of daylight enters through two small windows at ceiling height is very less. It is worth mentioning here that we had to cancel earlier accommodation and book this particular hotel hurriedly because to meet the requirements of Slovenian Consular for submission of non refundable hotel booking document for Visa approval. But, no where at the booking site , the room located at basement is mentioned.Our holidaying in Slovenia thus got a big jolt at the very beginning. However, the natural beauty of Slovenia and behaviour of its decent citizens is unparallel and helped to recover from the initial shock. Had it been located in the ground or first floor, this budget room could meet our expectations. There're also some issues regarding maintenance. The shower head in the toilet was broken and as such difficult for one to take bath.There is a hair dryer but no power point to plug in. Breakfast items served in this hotel don't have much choices. One thing I must highlight here that's the behaviour and helpful attitude of the male receptionist who helped to carry our luggges downstairs from reception to our room. While checking out, another lady who was serving breakfast, helped to carry our luggges to ground floor level.I must convey our thanks to both of them.