Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 520 van 1005 beoordelingen" "
10 - Uitstekend
520
Gastenscore: 8 - Goed. 284 van 1005 beoordelingen" "
8 - Goed
284
Gastenscore: 6 - Redelijk. 114 van 1005 beoordelingen" "
6 - Redelijk
114
Gastenscore: 4 - Matig. 54 van 1005 beoordelingen" "
4 - Matig
54
Gastenscore: 2 - Ontzettend slecht. 33 van 1005 beoordelingen" "
2 - Ontzettend slecht
33
8,8/10
Netheid
9,0/10
Personeel en service
8,2/10
Voorzieningen
8,2/10
Staat van de accommodatie en faciliteiten
8,4/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Shawna
Reisde met familie, Reisde met familie en kleine kinderen
25 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My visit to Dana Point was a belate birthday trip for myself to spend time with my daughter & grandson from San Diego. I picked the Best Western Marina Shores Hotel because it is located along a beautiful stretch of the Pacific Coast Highway. The staff was friendly & helpful, addressing all of my questions & concerns. Our hotel room was a spacious suite with a wonderful balcony offering a spacious view towards the south coast & a perfect sunset. There was a vast variety of wonderful restaurants within walking distance or a short drive to the harbor. If the opportunity presents itself again I will look foward to another trip to the Marina Shores Hotel!
Shawna
1 nacht verbleven in mei 2024
4/10 – Matig
Daniel
10 mei 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room didnt seem like it was cleaned properly, stairwell had days of debree and while walking to the pool trim of the wall looked like someone had been working on it and just left it.
Daniel
4 nachten verbleven in mei 2024
Reactie van GM op 13 mei 2024
Good Morning Daniel: We're sorry you were not completely satisfied with your visit to the hotel. We are aware there is a wall repair in progress in the first floor hallway due to a water leak, which was also repaired. The stairwell should be clean, as should your room. We will review your comments with our housekeeping department. Thank you for your feedback.
10/10 – Uitstekend
ami
Reisde met familie
10 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property!
ami
1 nacht verbleven in mei 2024
Reactie van GM op 13 mei 2024
Good Morning Ami: We appreciate your business at Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Safe Travels.
6/10 – Redelijk
Sahasransu
30 apr 2024
Positief: Netheid, personeel en service
Sahasransu
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Sahasransu: We appreciate your business at the Marina Shores Hotel. If you care to share more specific concerns you may have had about your stay, we would appreciate hearing from you. Please feel free to contact the hotel directly. We hope to see you again soon. Safe Travels.
10/10 – Uitstekend
Courtney
Reisde met familie
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The suite was spacious, could use some updating on the carpet.
Courtney
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Good Morning Courtney: Thank you for your business and review. We are working on replacing some of the carpets, as you noticed. We hope to be welcoming you back again to our hotel on your next visit to Dana Point. Travel Safely.
8/10 – Goed
Eugene
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Getting in and out of the shower/bathtub could be very dangerous and because of the platform build up, my head was really close to the ceiling and the shower fixture was below my head.
Didn't feel like this was worth $ 189.00 for the room I was given.
Eugene
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Good Morning Eugene: Thank you for your feedback. From your description of your room, I'm guessing you stayed on the third floor in either a room with an oversized jacuzzi in the bathroom, or in one of the Doheny Suites. Either way, sitting on the edge of the tub and swinging your feet in or out makes it easy and safe to get in and out of the tub. Travel Safely.
10/10 – Uitstekend
Fozil
21 apr 2024
Fozil
5 nachten verbleven in april 2024
Reactie van GM op 13 mei 2024
Good Morning Fozil:We appreciate your business at the Marina Shores Hotel and are pleased you enjoyed your visit. Come stay with us again soon. Travel Safely.
10/10 – Uitstekend
Anne
Reisde met partner
20 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was very convenient ,close to an event we were attending
Anne
1 nacht verbleven in april 2024
Reactie van Best Western Plus Marina Shores op 20 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 – Uitstekend
Melanie
Reisde met partner
18 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the perfect spot for a nice weekend getaway near the beach. The accommodations were clean and comfortable. Walking distance to the marina and beautiful views. Would definitely stay here again.
Melanie
1 nacht verbleven in april 2024
Reactie van GM op 18 apr 2024
Good Morning Melanie: Thanks for reviewing your visit to our hotel and we're happy to see that you enjoyed your stay. Travel safely and visit again soon.
6/10 – Redelijk
Olga
Zakenreiziger
17 apr 2024
Negatief: Netheid
Hotel doesn’t have cleaning services every day
You have to request it
Room condition- outdated and needs better upkeeping
Olga
3 nachten verbleven in april 2024
Reactie van GM op 18 apr 2024
Good Morning Olga: We appreciate your business and are sorry you were not able to rate your stay with us higher. We do offer daily room service upon request, as you noted. Travel safe.
10/10 – Uitstekend
Kelly
Reisde met partner
12 apr 2024
Positief: Netheid, personeel en service en voorzieningen
Property could use some updating but for the price it was what we expected. The room was standard. That floor needed to be swept; hairs on the floor. The ladies at checkin were very nice. Great location and where able to walk to everything.
Kelly
1 nacht verbleven in april 2024
Reactie van GM op 12 apr 2024
Hi Kelly: We appreciate your business and strive to make each guest comfortable. You were very gracious with your rating, but finding hairs on the floor is not in keeping with our standards, so we will be addressing this with housekeeping. Thanks again, and for sure, our location is central to all that the south coast of Orange County has to offer. We hope to see you again soon. Travel safely.
10/10 – Uitstekend
Marcie
Reisde met een groep
9 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful area and beautiful facility.
Marcie
3 nachten verbleven in maart 2024
Reactie van GM op 9 apr 2024
Good Morning Marcie: We appreciate your feedback and am pleased to see you enjoyed your visit to the Marina Shores Hotel in Dana Point. Travel Safely.
8/10 – Goed
Megan
Reisde met familie
5 apr 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is very accommodating. Very safe hotel.
Megan
1 nacht verbleven in maart 2024
Reactie van Kevin op 5 apr 2024
Hello Megan,Thank you for your review. We really appreciate your positive feedback. Means a lot to us. Hope you will come and stay with us again. Thank you for being a valued guest.
10/10 – Uitstekend
Dore
Reisde met familie en kleine kinderen
1 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pool for the kids. Breakfast buffet was good too lots of options and staff was friendly.
Dore
3 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Good Morning Dore, Thanks for reviewing your stay at Marina Shores Hotel. We're happy to see you enjoyed your visit and we hope to welcome you back to our hotel when you next visit Dana Point. Travel Safely.
4/10 – Matig
Sharon
Reisde met huisdieren, Reisde met partner
1 apr 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The elevator is sooo dirty, it's gross!! And the bath tub too! Breakfast was terrible, only had cheese omelette, cold coffees and brown bananas!
Sharon
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Good Morning Sharon: I'm distressed to read your review and can assure you that what you experienced is not normal at our hotel. We will be discussing your review with the onsite management and housekeeping department. As for breakfast, I'm sorry you were disappointed. We serve one hot entree a day, coffee should never be cold (how could that be coming out of the machine?), and as for the bananas, they are one of the most perishable fruits we can serve. Brown skin doesn't mean the banana itself is over ripe, but I understand some people prefer greener bananas. We'll check into it. Please accept our apologies for your experience.
8/10 – Goed
Teobaldo
Zakenreiziger, Reisde met familie
31 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the area for sure.. parking is tuff when you have larger SUV
Teobaldo
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Good Morning Teobaldo, We appreciate your business and your review of your stay at Marina Shores Hotel. We are pleased to see you enjoyed your visit. For sure, parking can be tough if you have a large vehicle. Generally, the 6-7 spaces immediately to the right on the upper level as you enter are a bit larger, as are the ones around the front of the hotel if your vehicle can make it around the building and under the pool deck bridge. We hope you'll visit us again soon. Travel safely.
8/10 – Goed
Shelly
Reisde met familie
31 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is situated in a decent location with dining options and parking behind the hotel. It was nice to have the beach really close to us.
Shelly
3 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Good Morning Shelly: Thanks for staying with us at the Marina Shores Hotel. We're happy to see you enjoyed your visit and hope we will be welcoming you back to our hotel the next time you visit Dana Point. Safe Travels.
10/10 – Uitstekend
Boris
29 mrt 2024
Boris
1 nacht verbleven in maart 2024
Reactie van GM op 22 apr 2024
Hello Boris, We appreciate your business and thank you for taking time to post your review. Travel Safely and we hope to welcome you back soon.
6/10 – Redelijk
Ruthie
Reisde met partner
27 mrt 2024
Negatief: Staat van de accommodatie en faciliteiten
Needs updating badly
Ruthie
1 nacht verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Hello Ruthie. We appreciate your feedback and want to let you know that remodeling is in the planning stage. Travel safely.
8/10 – Goed
mitra
26 mrt 2024
mitra
2 nachten verbleven in maart 2024
Reactie van Kevin Valecha. General Manager op 15 apr 2024
Hello Mitra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 – Uitstekend
Isabel
Reisde met familie
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay here. Staff was very friendly and helpful.
Isabel
2 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Good Morning Isabel: We're very happy you enjoyed your visit to the Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Travel Safely.
10/10 – Uitstekend
Hiroki
Zakenreiziger
23 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good Morning Hiroki: Thank you for your review of your visit to our hotel. I'm happy you enjoyed your stay. We strive to make our guests as comfortable as possible. We agree with your comments in that our hotel is centrally located to all one could look for along the south Orange County coast. We hope we will be welcoming you back to the Marina Shores Hotel when you next visit Dana Point. Travel Safely.
6/10 – Redelijk
Jennifer
Reisde met partner, Reisde met familie
15 mrt 2024
Positief: Netheid, personeel en service
Room was too small. Difficult to get to the very small closet
Jennifer
2 nachten verbleven in maart 2024
Reactie van GM op 15 mrt 2024
Hello Jennifer: I'm sorry you found your room to be "too small." I don't know what room type you rented, but the hotel has several ranging from standard hotel rooms to spacious King whirlpool suites to even two-room Living/Room Bedroom suites. On your next visit, please contact the hotel to discuss your guest room expectations and we will be happy to do the best we can to meet your expectations.
6/10 – Redelijk
Catalina
Reisde met familie en kleine kinderen
11 mrt 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Entrance to hotel and parking was easy. Check in Fast. 1st room had a window screen bent which would allow mosquitos. 2nd room was dark, one light did not work, less spacious, had a an odd soap and smoke smell. Room was clean, no noise from traffic. Close walking distance to everything. Toilet would not flush right. No microwave. Elevator was super small and slow so many times we had to jog stares.
Catalina
1 nacht verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Hello Catalina: Though I've already responded, we see the review showing up on Expedia as well, so want to respond again. As before, amenities in room vary some by room type, as well as location within the building. None of our rooms, except for wetbar suites, have microwaves as we don't want people cooking in the rooms. All rooms have a refrigerator. We hope to welcome you back soon. Safe Travels
10/10 – Uitstekend
Abel
Reisde met een groep
6 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Host at the register was nice and smooth and sweet
Abel
1 nacht verbleven in maart 2024
Reactie van GM op 6 mrt 2024
Good Morning Abel:Thank you for your review and kind comments regarding your stay at the Marina Shores Hotel and your interaction with staff. We appreciate your business and hope to see you again soon. Safe Travels.
8/10 – Goed
John, Topanga
23 feb 2024
John
2 nachten verbleven in februari 2024
Reactie van Kevin op 20 mrt 2024
Dear John,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 – Goed
Kenneth
Reisde met partner, Reisde met familie
21 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff handles requests requests professionally
Kenneth
3 nachten verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Good Morning Kenneth: We appreciate your visit to Marina Shores Hotel and hope to welcome you back soon. Travel safely.
8/10 – Goed
Christopher
20 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Christopher
1 nacht verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Hello Christopher:We appreciate your feedback and hope to welcome you back to Marina Shores Hotel soon.
6/10 – Redelijk
scott
Reisde met partner
16 feb 2024
Rooms had a strange smell
scott
1 nacht verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Dear Scott: We're sorry your stay wasn't perfect and apologize for the smell you encountered in your room. If I had to guess, it may have been due to the room being closed up and all the rain we've had. Hopefully we'll be welcoming you back on your next visit and you won't have the same issues. Travel safe.
4/10 – Matig
Quinn
12 feb 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Quinn
2 nachten verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Dear Quinn: We're sorry we fell short of your expectations on your visit. Please contact the GM directly to discuss your concerns and to help us deliver a better experience to you and all our guests. Safe Travels.
10/10 – Uitstekend
Pedro
Reisde met familie
12 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
Pedro
1 nacht verbleven in februari 2024
Reactie van GM op 13 mei 2024
Hello Pedro: Thanks for reviewing your visit to the Marina Shores Hotel and we're happy you were pleased with your stay. We hope you'll return to our hotel the next time you visit Dana Point. Safe Travels.
6/10 – Redelijk
Derreck
Reisde met familie
11 feb 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The hotel was overall ok, the staff was really helpful and friendly. The breakfast was quite good. The rooms were ok, they had an odd smell to them and they were very small. The pullout was not comfortable for an adult to sleep on, and there were minimal extra blankets for it. The balcony had no chairs to sit on either.
Derreck
2 nachten verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Good morning Derreck: I'm sorry your visit wasn't quite up to your expectations. I'd agree, the sofa sleepers are best for small children, not adults. But I think that's true of pretty much every sleeper sofa I've ever seen! As for the smell, I suspect it has to do with the hotel being closed up and all the rain we've been having. Travel safe and the next time you're in Dana Point, we hope to welcome you back to our hotel. Please don't be bashful about asking any hotel for extra blankets if you need them.
10/10 – Uitstekend
katrina
4 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
katrina
1 nacht verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Hello Katrina: Thank you for your feedback and we're pleased you enjoyed your visit to the Marina Shores Hotel in Dana Point. Come back soon.
8/10 – Goed
Pamela
Reisde met familie
30 jan 2024
Positief: Netheid, personeel en service en comfort kamer
Good option close to the Marina
The Best Western Plus Marina Shores is an older, but well-kept property. Rooms, bathrooms, and common areas were clean. Water temp and pressure in the morning were very good. Room had a nice little balcony. We asked for an extra housekeeping visit due to a spilled coffee incident and that was accommodated without hesitation. Starbucks and McDonald's across the street and many other food options also nearby. Walk to the marina is about a mile but do-able for adults.
Pamela
2 nachten verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Hello Pamela: We are glad you enjoyed your visit to the Marina Shores Hotel in Dana Point and we hope to welcome you back on your next visit to our city. For sure, our hotel is centrally located with several dining options available within walking distance of the hotel. We're also centrally located to visit Laguna Beach, San Juan Capistrano, and San Clemente. Travel safe.
10/10 – Uitstekend
Jan
28 jan 2024
Positief: Voorzieningen
Room, service at reception
Jan
1 nacht verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Hello Jan: Thanks for your feedback and we're pleased you enjoyed your stay with us. We hope to welcome you back to the Marina Shores Hotel soon.
8/10 – Goed
Kenneth
28 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enough said.
Kenneth
2 nachten verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Dear Kenneth: Thanks for your feedback and we hope to see you again on your next visit to Dana Point. If there's anything we can do to make your stay more comfortable or enjoyable, please don't hesitate to let us know.
6/10 – Redelijk
Colin
Reisde met familie
16 jan 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Colin
2 nachten verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Dear Colin: I'm sorry we didn't quite live up to your expectations during your visit to the Marina Shores Hotel. Please let us know what we can do better to earn your best rating during your next stay with us. Travel Safe.
8/10 – Goed
manuel
Reisde met familie
15 jan 2024
Positief: Voorzieningen
manuel
2 nachten verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Dear Manuel: Thanks for your feedback. We appreciate your business and hope to see you again soon.
8/10 – Goed
Lois
Reisde met familie
13 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nights in Dana Point
Comfortable, clean & very friendly staff. Stayed 3 nights. Breakfast wasn’t great but everything else was.
Thought we might have road noise, but we didn’t! :)
Lois
3 nachten verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Hello Lois: We appreciate your business at the Marina Shores Hotel and hope to welcome you back to our hotel on your next visit to Dana Point. Travel Safely.
6/10 – Redelijk
Carol
11 jan 2024
Due to last minute complications we could not show up.
Carol
1 nacht verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Hello Carol: I'm sorry you were not able to stay with us due to changes in your plans. However, we hope that when you do actually stay at the hotel, we can earn your best rating. Travel Safely.
10/10 – Uitstekend
Dora
9 jan 2024
Dora
1 nacht verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Hello Dora: We appreciate your business at the Marina Shores Hotel when you stay in Dana Point and we hope we will be welcoming you back soon. Travel Safely.
8/10 – Goed
Briana
3 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
Briana
3 nachten verbleven in december 2023
10/10 – Uitstekend
joel
2 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
joel
1 nacht verbleven in december 2023
8/10 – Goed
Donald
28 dec 2023
Donald
5 nachten verbleven in december 2023
Reactie van GM op 4 mrt 2024
Hello Donald: Thanks for your feedback and we hope to see you again soon. Travel safely.
10/10 – Uitstekend
mike
27 dec 2023
mike
1 nacht verbleven in december 2023
10/10 – Uitstekend
Denise L
Reisde met familie
26 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Denise L
2 nachten verbleven in december 2023
2/10 – Ontzettend slecht
Ronjon
26 dec 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
Smelly
Ronjon
2 nachten verbleven in december 2023
8/10 – Goed
janellle
26 dec 2023
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
janellle
3 nachten verbleven in december 2023
10/10 – Uitstekend
Jennifer
24 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Jennifer
1 nacht verbleven in december 2023
8/10 – Goed
Elizabeth
Reisde met familie
24 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great budget stay. The rooms aren't fancy, and nothing seems that new, and you can definitely hear everyone in the hallway... BUT it's in a nice location. The staff is super friendly. Breakfast has tons of options. A few things we appreciated- water bottle refill station, electric vehicle charging, big fridge in the room.