Our room was immaculate. There was some type of celebration at midnight & all the streets below had a marching band - needless to say extremely loud. The window shut was not sound proof. I had booked this room months ago and should have received a room in the back - fcfs. I had requested to store my luggage prior to check in so when arrived, front desk guy not overly friendly , didn’t speak, possibly not one word, just walked over to door & opened it. Acted like i had interrupted his day. Even the cafe in the front of the hotel, not friendly. May be just a smile would do.