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Beoordelingen van Baymont by Wyndham Columbus GA

2.5 out of 5
Baymont by Wyndham Columbus GA
5585 Whitesville Rd, Columbus, GA

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 155 van 649 beoordelingen" "
Gastenscore: 8 - Goed. 144 van 649 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 649 beoordelingen" "
Gastenscore: 4 - Matig. 110 van 649 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 137 van 649 beoordelingen" "

6,4/10

Netheid

7,2/10

Personeel en service

6,2/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

William

Zakenreiziger
Positief: Personeel en service
The lady at the front desk was the best. Wish I had gotten her name
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

ll RyZn

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

Danielle

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I checked in late in the evening after a very long day so I crashed. To my surprise when I tried to shower the next morning it absolutely did not work. The young lady at the front desk was extremely rude and insensitive about the situation. I will say I appreciate the manager for rectifying the situation once I contact him.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Ronald

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was in terrible condition, holes in the wall and tv stand. Mismatched sofa cushions, very low toilet, odor in the room. Sink drain didn’t work, drain in shower was slimy looking. Still waiting for my $50 refund for incidentals charge. Needs to be shut down and totally remodeled.
1 nacht verbleven in mei 2024

6/10 – Redelijk

William

Zakenreiziger
Positief: Personeel en service
The hotel it self needs updated.
5 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Michael, Fairfax

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sketchy place,, they billed my card 4 times for the stay and it took 2 weeks and a few phone calls to get it reversed….not a safe hotel
1 nacht verbleven in februari 2024

4/10 – Matig

William A.

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Arrived at 10 pm waited until 10:20 pm before someone arrived to check me in. Waited another 20 min for someone to turn on the come turn on tv. No one came
1 nacht verbleven in mei 2024

4/10 – Matig

Arran

Positief: Personeel en service
Negatief: Netheid
Noticed hair on the bathroom floor that was neither of ours, the boyfriend killed two cockroaches during our one night there, was put into room 215 at first and there was a poo already in the toilet, flushed and it was clogged, moved rooms and thats when we saw the roaches.. don’t recommend this facility..
1 nacht verbleven in mei 2024

4/10 – Matig

Monique

Reisde met partner
Positief: Personeel en service
1 nacht verbleven in mei 2024

4/10 – Matig

Gary

Negatief: Netheid, staat van de accommodatie en faciliteiten
I did not like the separate security deposit outside of the Expedia booking. The poor condition of the hotel overall does not warrant the online ratings received and the daily rate. Both were too high for the condition. There seemed to be a few shady characters hanging around the hotel at night. The room was clean, but in average condition. The breakfast was good - hot and substantial - for this type hotel.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good customer service
1 nacht verbleven in april 2024
Reactie van DAN DESAI op 6 mei 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service
Ive Stayed in a few hotels that were cheaper They had no leakages in the bathroom from above us, and the breakfast options were better. Both days we stayed the food wasnt the best. But it was nice and quite.
2 nachten verbleven in april 2024
Reactie van DAN DESAI op 6 mei 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

4/10 – Matig

Julia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing
2 nachten verbleven in april 2024

10/10 – Uitstekend

Dez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van DAN DESAI op 6 mei 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

2/10 – Ontzettend slecht

Dale

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Did not feel safe at this property that had not been maintained in apparently several years
2 nachten verbleven in april 2024
Reactie van DAN DESAI op 6 mei 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked everything!!
1 nacht verbleven in april 2024
Reactie van DAN DESAI op 6 mei 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

6/10 – Redelijk

Bonnie

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Girl at desk was preoccupied didn’t really care. The lady when we left was great.
2 nachten verbleven in januari 2024
Reactie van DAN DESAI op 6 mei 2024
We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve

4/10 – Matig

Alona, ROCHESTER

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room is dirty, noisy!
2 nachten verbleven in maart 2024
Reactie van DAN DESAI op 6 mei 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention

10/10 – Uitstekend

Iveth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Denise

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Based off the reviews I decided to stay at this property. We arrived at 3am and unfortunately because we have been traveling for hours and was tired we was forced to stay. I paid for the room prior before arriving. Once I arrived my double room was unavailable but then she said found one available. Once we get into the room we realize we was given a dirty room. Roaches was roaming everywhere even in the beds. No towels. The breakfast attendant was cleaning the restrooms and refilling food with the same gloves. This was one nasty experience.
1 nacht verbleven in maart 2024
Reactie van DAN DESAI op 6 mei 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention

2/10 – Ontzettend slecht

Sandra Avila

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As soon as we walked into our room, they were roaches crawling by the bathroom door. Bathroom toilet was broken and shower completely dirty. Front desk did not call back once we called and as we tried to move to another hotel, they refused to refund us the deposit or the money for us to book something else.
Reactie van DAN DESAI op 6 mei 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention

4/10 – Matig

Makynsie

3 nachten verbleven in maart 2024

8/10 – Goed

Kelly Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dogs barking & bed being a little too firm are our only real complaints.
1 nacht verbleven in maart 2024
Reactie van DAN DESAI op 6 mei 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

6/10 – Redelijk

Jeffrey Paul, Palm Desert

Reisde met familie
Positief: Personeel en service
The room was spacious, but old. The pull out couch bed was gross and in poor shape. Overall the room was ok and the staff was good, but could have been better.
4 nachten verbleven in februari 2024
Reactie van DAN DESAI op 6 mei 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

8/10 – Goed

Samuel

Reisde met partner
Positief: Personeel en service, voorzieningen
seemed to pay little attention to the outside area... there was trash around the area... breakfast food served it's purpose but was not very hot... in fact some sausages and eggs tasted like they were just right from the refrigerator... and definitely could use some more attention in the bathrooms, especially around the toilets... but, other than that, it served it's purpose and we slept pretty decent...

10/10 – Uitstekend

Chelsey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay was nice room was clean hotel was around lots of restaurants
6 nachten verbleven in januari 2024
Reactie van DAN DESAI op 6 mei 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

10/10 – Uitstekend

Taneshia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van DAN DESAI op 6 mei 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

6/10 – Redelijk

Elizabeth

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beds to high
The beds were so high could not get in it. I’m 5’2” and could get in. I called the front desk she said all our beds are that high. She said use a chair I still couldn’t get up I asked for a foot stool. Didn’t have one so my husband and I had to go to Walmart to get a foot stool. Easy pessy. So I rate this hotel poorly.
1 nacht verbleven in januari 2024
Reactie van DAN DESAI op 6 mei 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

2/10 – Ontzettend slecht

DeEtta

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Black mold on the ceiling, tub never shut off, door handle broke on outer door, bathroom walls bowing in. Staff at front desk very friendly, however house keeping staff very rude.
2 nachten verbleven in december 2023
Reactie van DAN DESAI op 6 mei 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention

2/10 – Ontzettend slecht

Ollice

1 nacht verbleven in december 2023

6/10 – Redelijk

Russell

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
The place is somewhat outdated and smells musty which made it not worth the price. The clerk was on a personal phone call on their cellphone and continued it while checking us in. However, the bed was clean & comfortable.
2 nachten verbleven in december 2023
Reactie van DAN DESAI op 6 mei 2024
We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve

10/10 – Uitstekend

Chelsea

1 nacht verbleven in december 2023
Reactie van David, Hotel Personnel op 21 dec 2023
Good morning Chelsea I just wanted to take the time to thank you for your score for us and taking the time to do that! We do appreciate the feedback and i will certainly pass this score down to my coworkers. We look forward to seeing you again and thank you for choosing Baymont by Wyndham

4/10 – Matig

Michelle

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Terrible Hotel
This Hotel had several problems. We encountered roaches, a tub that won’t drain, mildew in the bathroom, bathroom not cleaned, baseboards laying on the floors, broken TV remote and paint peeling from the doors. We checked out after one day.
2 nachten verbleven in december 2023
Reactie van David, Hotel Personnel op 21 dec 2023
Thank you for bringing us to our attention and im truly sorry that we did not meet your nor our expectations. I will definitely pass this down to all the department heads to let them know we need to kick it up a few notches and go back to priding ourselves on our cleanliness. Again i do apologize for the numerous problems you encountered and thank you for taking the time to bring it to our attention.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay. Great staff.
2 nachten verbleven in december 2023
Reactie van David, Hotel Personnel op 21 dec 2023
Good morning Mark thank you for the great review and score. Ill definitely let the staff know that you thought they were great. Also wanted to say thank you for choosing Baymont by Wyndham and we look forward to accommodating you again in the future.

2/10 – Ontzettend slecht

Latasha

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
checkin lobby was dirty . room and bedding was dirty and stained. fixtures broken coming apart. Must have been a good hotel before,but definitely not a place that I felt safe sleeping in. I had nonrefundable stay otherwise would have immediately paid more somewhere else. Also there is a deposit due of 50 to 75 dollars. Saw a roach in the front checkin when I came in. So disappointed. Did not sleep well all night
1 nacht verbleven in december 2023

6/10 – Redelijk

Jonathan

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid
Room had a strange smell, and there were bugs in the bathroom. Outlets inconsistently operate as well. Pillows on bed were hard as rocks. TV reception was great.
3 nachten verbleven in november 2023

8/10 – Goed

Jonathan

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

8/10 – Goed

James

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

6/10 – Redelijk

Laura

Awful
Well where shall o start … 1. Shower did not work 2. Little pillows 3. Didn’t bring towels back so had none 4. Key didn’t work 5. Very loud from 11-4 am 6. People park to close to you and can get in your car Nicole at the front desk was very nice and hopeful the 1st night we were there .
2 nachten verbleven in november 2023

10/10 – Uitstekend

Lewis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
this hotel was very clean and the staff pleasant and attentive
3 nachten verbleven in oktober 2023

4/10 – Matig

KIMBERLY N

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The night front desk clerk was courteous, she was worried about not having enough rooms for other guest who hadn't checked in yet, but was still able to accomadate us. Once we got to the room, the bed was really high from my short elderly grandmother, so we made the decision to use the pull out sofa bed. Upon removing the cushion we encountered a baby diaper, food, and other debris. Upon checking the restroom, there was urine on and under the toilet seat along with dust. Also, the were stains and hair on the bedsheets. I attempted to call the front desk to submit a complaint but no one answered and I already knew that I wouldn't be able to change rooms because of the commentary from earlier. In the morning at check out, I told the front desk clerk about the issues, and she asked me did I leave the cushions off of the couch so that the housekeeper would know to clean it. The housekeeper should already be verifying for usage, it is not the guests' job. We were not able to use the sofa bed so my grandmother slept sitting up the whole night.
1 nacht verbleven in november 2023

6/10 – Redelijk

Brenda

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid
Water was cold In the bath. The toilet was dirty. The front desk people was really nice and sweet.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Tommy

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mosquitoes in the bathroom and dirty facilities. Lighting outside was poor and questionable people were always lurking around outside; made you feel uncomfortable. Key card didn’t always unlock room.
3 nachten verbleven in oktober 2023

6/10 – Redelijk

Carla

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nasty and when I asked the front desk to clean, the young lady asked me…the staff asked the guest to look for the cleaning crew to let them know. Appalled! That is not my job, at that point, I asked for a refund and check out. They came to clean the room and still left the nastiness, just left new towels and made no bed. Horrendous!
2 nachten verbleven in oktober 2023

4/10 – Matig

Sylvia

Negatief: Voorzieningen
Bed was great. Bathroom needed to be cleaner.
1 nacht verbleven in oktober 2023

4/10 – Matig

Stephanie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It was ok I wouldn’t go back tho
1 nacht verbleven in oktober 2023

4/10 – Matig

Ashley

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not terrible but kind of mildewy
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Kimberly

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Dav op 23 okt 2023
Good evening Kimberly I want to thank you for taking the time to leave us such an awesome score on your review. I will be sure to pass this along to the rest of my staff so they know they are doing a great job. Thank you again for leaving your score and for choosing Baymont by Wyndham Columbus GA.

10/10 – Uitstekend

Kendall L

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Amoya

2 nachten verbleven in oktober 2023
Reactie van David, Front Desk Manager op 17 okt 2023
Thank you Amoya for the great score and taking the time to leave such a high score. I will definitely pass this along to the rest of our staff so they know that what they do makes a difference. I do thank you for choosing Baymont by Wyndham Columbus GA and look forward to seeing you again.Thank you,