Vakantie en citytrip naar Colle di Val d'Elsa

Zeer ruime kamer, gevaarlijk bad, veel lawaai in huis

Fijn hotel, heerlijke bedden, top locatie. Elke dag schone handdoeken vonden wij niet nodig (we hingen ze op na gebruik) toch werden ze ververst. Niet goed voor het milieu. Drankjes op het dakterras echt te duur.

Entrance of the area is great, trees next to the road (100 mtr), beautiful. When they see you arrive directly the friendly piccolo comes out of the hotel and welcomes you very friendly, assisisting you with your luggages to the room. First we went to the city of Firenze (Florence), very hot, taxies have a normal price. When we came back to the hotel directly to the swimming pool. The only negative thing we have: 5 stars hotel with small towels and only one. Beer was sold out. The beds are not maintained. The room is very nice, diner / service is great. The have a very good kitchen. Our compliments and they have to do things around the swimmingpool.

We had a very poor experience at this hotel. We were looking forward to the facilities which proved to be tired and not maintained the pool wasn’t very clean and there were no staff to assist. Although the room was large it was dated. Some of the power points did not work and we had to switch power points from the fridge to boil the kettle for a cup of tea. The staff in the breakfast and dinner area did not have a service delivery approach. One evening we ordered roast potatoes with our meal which arrived cold. When this was raised with the waiter, Mirko, he argued with us and insisted they came straight out of the oven . There was no apology. I would look elsewhere for another hotel next time.