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Beoordelingen van Crowne Plaza Chester, an IHG Hotel

4 out of 5
Crowne Plaza Chester, an IHG Hotel
Trinity Street, Chester, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 536 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 335 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 78 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1000 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Remco, Goirle

1 nacht verbleven in mei 2022

8/10 – Goed

michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was perfect and we were able to get parking (one of the main reasons for booking). The only real complaint was the lack of notice on the weekly fire alarm but also having itchy sheets.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Alice-May

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a brilliant 2 night stay with our 18 month old. The facilities were excellent, especially the clean swimming pool and changing rooms. The staff were very friendly and helpful and the location of the hotel was very convenient for transport, shops and dining. We would definitely stay here again and would recommend.
2 nachten verbleven in mei 2024
Reactie van Philip Turner op 19 mei 2024
Dear Alice-May,Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Philip Turner Assistant Reception Manager

10/10 – Uitstekend

Gail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Locates right beside the city centre. Excellent property.
3 nachten verbleven in mei 2024
Reactie van Philip Turner op 13 mei 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer!

10/10 – Uitstekend

Jackie, Nottingham

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location just minutes from all the shopping, bars and restaurants
2 nachten verbleven in mei 2024
Reactie van Philip Turner op 13 mei 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer!

8/10 – Goed

lori, rockville

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, poor service. The staff doesn't seem to want their jobs.
1 nacht verbleven in mei 2024
Reactie van Philip Turner op 13 mei 2024
Dear Lori,Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. I want to apologise the service we provided wasn't up to our normal standards. Please do not hesitate to contact us directly should you require any further assistance.

10/10 – Uitstekend

lori, rockville

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay.
4 nachten verbleven in maart 2024
Reactie van Philip Turner op 13 mei 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon.

10/10 – Uitstekend

Medwyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like the rooms,swimming pool,and breakfast and location
1 nacht verbleven in maart 2024
Reactie van Gaiane op 29 apr 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Allyson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and location
1 nacht verbleven in april 2024
Reactie van Gaiane op 29 apr 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Georgina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms, good size, comfortable bed and amenities in room. Good location and lots of things to do close by.
2 nachten verbleven in maart 2024
Reactie van Gaiane op 26 mrt 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

4/10 – Matig

Stephen

Negatief: Personeel en service
2 nachten verbleven in februari 2024
Reactie van Gabriela Turek op 13 mrt 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Gabriela Turek Reception Supervisor

8/10 – Goed

M

Positief: Netheid, personeel en service en comfort kamer
Could do with a refurb
Not bad but the hotel could do with a refurb, especially the bedroom floors. Nothing terrible, just the sense that it is too long since it was upgraded. Staff were lovely though, the breakfast excellent and the parking good.
2 nachten verbleven in februari 2024
Reactie van Gaiane op 27 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Gaiane op 27 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Lee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very well located
Positives: Very well located for centre of city. Large tidy rooms Clean fresh looking hotel Polite staff Negatives Except for in the room, the rest of the Hotel was cold with the air conditioning on. Nearly everyone had their coats on! The car park is a little small, I needed to wait until someone left so I could get a space. Long wait at the bar (understaffed)
1 nacht verbleven in februari 2024
Reactie van Gaiane op 27 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Lisa

1 nacht verbleven in februari 2024
Reactie van Gaiane op 26 mrt 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

10/10 – Uitstekend

Maureen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Very pleasant stay. All staff very polite and helpful. Great location for Chester
1 nacht verbleven in februari 2024
Reactie van Gaiane op 19 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

2/10 – Ontzettend slecht

Reece

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
0/10
Awful experience at crowne plaza, walls are paper thin and do not stop any noise coming from rooms either side. This topped off with a 3am false fire alarm call and an hour outside with 0 feedback from staff what was going on made for a horrible stay. For the money, experience was awful. Facilities are lovely and location is perfect but would never visit again after a bad stay.
1 nacht verbleven in februari 2024
Reactie van Reception op 27 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear that your stay was not as you expected, please do not hesitate to reach out should you wish to further discuss. Kind regards, Crowne Plaza Chester Team

10/10 – Uitstekend

Sandra

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location location
Great location. Meet up with friends for catch up for an overnight visit to the city. Lovely hotel.
1 nacht verbleven in februari 2024
Reactie van Gaiane op 19 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Lauren

2 nachten verbleven in februari 2024
Reactie van Gaiane op 16 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Louisa

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Great hotel great service .Rooms need a little attention to detail on cleaning, but overall a fantastic stay
4 nachten verbleven in februari 2024
Reactie van Gaiane op 13 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Melanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel and nice city to visit
1 nacht verbleven in februari 2024
Reactie van Gaiane op 13 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Gaiane op 13 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

4/10 – Matig

Warren

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Poor room standards
This could be a much nicer hoter. Centrally located to town with a nice bar and restaurant. Let down by very dated and worn rooms. Check in was delayed due to cleaning not completed. When we got to the room it was dull with old painted over wallpaper which was marked and peeling. The bathroom grouting was also worn and disoloured giving a not so clean feel Window was drafty infact I thought it was open at first. A shame could of been a much better hotel but not up to standards of some much cheaper options Lack of sockets near bed and no phone chargers.
Stained poor painted ceilings
Marked grouting
Peeling wallpaper
2 nachten verbleven in februari 2024
Reactie van Gaiane op 7 feb 2024
Dear Warren, Thank you for taking the time to review your recent trip to Chester. We thank you for your feedback with regards to your stay as we are always looking for ways in which we can improve. We sincerely apologise for the issues you have raised and I will be sure to share your concerns with our Mantenance Manager to ensure that the repairs are made to prevent this from happening again. We hope to have the opportunity to welcome you back in hopes that we can show you that your experience was the exception. Please let me know if I can be of any further assitance. Kind regards, Gaiane. Front Office Manager.

8/10 – Goed

Nicki

2 nachten verbleven in februari 2024
Reactie van Gaiane op 26 mrt 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

6/10 – Redelijk

Andy

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Room needed a clean on arrival
2 nachten verbleven in januari 2024
Reactie van Gaiane op 2 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 – Redelijk

Tanya

Zakenreiziger
Positief: Netheid, personeel en service
Tv was only on bbc1 as remote broken. No shower gel, such a shame, especially in a more expensive Club room.
1 nacht verbleven in januari 2024
Reactie van Gaiane op 2 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Brenda

2 nachten verbleven in januari 2024
Reactie van Gaiane op 26 mrt 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

10/10 – Uitstekend

Joanna

2 nachten verbleven in januari 2024
Reactie van Gaiane op 22 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Gareth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Gaiane op 22 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 – Redelijk

nicola

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
property is looking very tired , had a premier room but not worth the extra . location great , nice breakfast
1 nacht verbleven in januari 2024
Reactie van Gaiane op 14 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Agnes

Reisde met partner
Positief: Personeel en service, voorzieningen
3 nachten verbleven in januari 2024
Reactie van Gaiane op 12 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good all round service and stay. Very convenient location
3 nachten verbleven in januari 2024
Reactie van Gaiane op 11 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 – Redelijk

Nigel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location but comfort & food lacking
Hotel in a great location for Chester city centre, but lacking in several areas. The room had a King Size bed which was good but the under covers were to small and did not fit so made bed uncomfortable (see picture). We had made reservation at hotel to eat on both nights of our stay and menu had a good choice, we both ordered steaks and when they arrived were of a small size and clearly been cooked in the microwave which you can tell by the colour, were over cooked and had 'sears' lines' clearly added by touching a hot grill pan or similar. we mentioned this to the waiter who told us that they were using a lot more frozen food as it was cheaper and reducing the use of fresh ingredients to maintain profit margins and speed up cooking times etc. - not a good move. We cancelled the restaurant for the following night and ate in Chester centre, 5 mins walk. On checking out we the guy on reception asked if we had enjoyed our stay but did not listen to our reply as clearly he just expected us to say 'yes it was great' but he did hear us say 'your not listening' to which he replied I have an ear infection and can't hear! Why would you put an employee on reception that is a prime interface with your customers to check in/out if they can't hear properly? Overall a disappointing performance by Crowne Plaza Hotels on this occasion. On a good note the team in the Spa were excellent.
2 nachten verbleven in januari 2024
Reactie van Gaiane op 8 jan 2024
Dear Nigel, I can assure you that your feedback is extremely important to us and I sincerely apologise for our shortcomings during your recent stay with us. I have contacted you to further discuss your feedback in more detail and hope to hear back from you. Kind regards, Gaiane. Front Office Manager.

8/10 – Goed

Christine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Gaiane op 8 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Gaiane op 8 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Nathaniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Eveeything was really good apart from the bacon at breakfast. It was really tough
1 nacht verbleven in januari 2024
Reactie van Gaiane op 2 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Karl

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good standard hotel, restful stay
Well appointed centrally located hotel. Great bar and reception staff, rooms are spacious and have all youll need. Pricing a little higher than expected. Parking, although easy is an additional cost. All note worthy as a business traveller
1 nacht verbleven in december 2023
Reactie van Gaiane op 8 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Ann

Positief: Voorzieningen
Easy check in. Wardrobe doors need attention, not easy to open or close. The bathroom door also didnt close properly, bar area was very nice
2 nachten verbleven in december 2023
Reactie van Gaiane op 8 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Darren

2 nachten verbleven in december 2023
Reactie van Gaiane op 22 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Lynn

1 nacht verbleven in december 2023
Reactie van Gaiane op 18 jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Naomi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, v comfortable room, fantastic restaurant staff. We have a member of our group who has a severe food allergy & they couldn't have been more helpful & serious about it. Excellent service. Would stay here again.
1 nacht verbleven in december 2023
Reactie van Gaiane op 22 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

S

4 nachten verbleven in oktober 2023
Reactie van Gaiane op 21 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Gaiane op 21 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Niral

Reisde met familie
Positief: Personeel en service, comfort kamer
Lovely pool and service.
Really great location and excellent service. The lobby area looks great. The rooms are a bit dated, probably need a good dusting as I saw dust on the electrics next to bedside table. My 5 year old who is quite tall for her age struggled to reach over the sink to brush her teeth, so its just little things in regards to accesibility to be mindful of when travelling with a young family. Breakfast is great. Nice selection and options available on request too. Pool is nice, clean and warm. we could have spent hours more in the pool.
2 nachten verbleven in december 2023
Reactie van Gaiane op 17 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Nicholas

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in december 2023
Reactie van Gaiane op 17 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 – Goed

Susan

1 nacht verbleven in december 2023
Reactie van Gaiane op 17 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

tina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We will be back had a lovely stay thank you
3 nachten verbleven in november 2023
Reactie van Gaiane op 3 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Eilish

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very stylish and comfortable. Our room was spacious and the bed enormous. The staff were superb unfailingly helpful and professional. Only drawback is the limited parking space directly owned by the hotel. However the Council-owned car park is immediately below the hotel and easily accessible.
1 nacht verbleven in november 2023
Reactie van Gaiane op 3 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 – Uitstekend

Josée

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bien situé
2 nachten verbleven in november 2023
Reactie van Gaiane op 3 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 – Redelijk

gwyneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Gaiane op 28 dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager