Cayo Rocoso

Upon arrival we were refused a room despite our confirmed reservation. They tried to move us to a lower quality sister hotel but we did not accept that. According to local people they pull this trick all the time as the underlying company OnVacation manages several properties on the island. Our impression of the location and facilities was positive, but because of the whole situation I cannot give them any credit for that in this review. It turned out that they already knew for a week that they wouldn't give us a room and instead sell all the rooms to a group.

Well the only thing l like about the property was the people. Most were very friendly. The hotel itself was terrible. It can use a makeover starting from the entrance, the lobby, and the rooms. In all my travels, l have never stayed in such a run down place. My luck, l had a first room with mildew all over the walls. The floor tiles were broken. The shower had mildew. The toilet seat looked like something that was there since the hotel opened up. Something you would find in a gas station toilet. The towels were dingy from white to gray. The bed linens were just as bad. They switched us room, it was slightly better, but l could not wait for the vacation to be over to go sleep in my comfortable bed. The ones at the hotel need to be thrown out. My fiancé used the toilet, l had an emergency and was rushing him to come out. I could not hold it anymore. We both ate something that messed up our stomachs. When he went to flush the toilet, there was no water. So l had to defecate on top of his because tge water was coming in too slowly to fill up the tank. Need l say more, the shower in the first room only had four holes functioning from the shower head. The same in my cousin’s bathroom too. Mosquitoes were killed on the walls, the chambermaid never wiped them down. If you missed dinner, you will not get a snack until 11:00 pm. I have never stayed in a resort where food was not available 24/7. Incredible!

The first room we got had very little air conditioning and the room smelled musty. The water from the shower was leaking out from the railing of the shower door. They changed our room and the second room was clean but the property needs to be upgraded. The staff was very helpful. The beach view was very nice and so was the pool.