Spahotels in Cat Ba Island

'Based on the rating we had a higher expectation. Hospitality is not sincere, limited English and hotel was focused on high volume instead of cusomized service. During our stay of 3 nights we had about 50 plus schoolchildren making music untill 3 at night and running over the corridors smashing doors. Between 6 and 7 cleaning started making noise and at 8am waking you up allready asking to clean room. The breakfast area felt like Eurodisney. To summarize, more a hostal then a hotel. When you...

'I was advised the day of arrival the elevator was broken and we would be taken to another hotel. The elevator was non existent and there was obvious major building works in progress. The hotel we were taken to was substandard and not at all what we paid for. We were not given prior knowledge or the opportunity to choose our own hotel or for a refund.'