Vakantie en citytrip naar Castries Waterworks Forest Reserve

The room was spacious, clean and beautifully decorated. Complementary filtered water, coffee and tea were plentiful. Ms Tessa who was assigned to our room did a great job and responded quickly to our requests. (Ms Tessa - thank you for not removing our personal pillow slips - as was done at other resorts). The beach was always clean and we had a wonderful time there taking numerous family pictures. The guard saw we were having a good time and even left the gate open for us for a few extra minutes. All the staff we encountered -in the dining room, at the front desk and all around the grounds were always courteous, always greeted us and inquired as to how our day was going and if we needed any extra assistance. We even had one of the waitresses in the dining room ask us to critique and give her tips on on customer service skills. A few suggestions for improvement: 1. Front desk registration - most of the information could be collected upfront - I had many emails before my arrival and that registration data could have been collected there. 2. Rooms - (a)my room had no bath towel racks or hooks, (b) for 2 adults we were only given one wash cloth - even when the rooms were refreshed it was still only one wash cloth (c) there was no shower curtain or door so every shower resulted in a wet floor. 3. The cocktails that I sampled were really "light" on the alcohol. This did not deflect from us having a WONDERFUL vacation and we would not hesitate to return.

I loved everything about this resort! It was beautiful and peaceful.

price quality balance is far far off

Heel fijne plek, veel verschillende zwembaden, genoeg ligbedden, veel keuzes in eten en drinken. Personeel was heel erg vriendelijk en behulpzaam. Genoeg keuze in de restaurants mbt allergieën (gluten en dairy). Veel mogelijkheden in trips, hiken, boattrip, snorkeling, ziplining etc. Het eten is erg goed. Heel divers en vers! De restaurants zijn niet groot en geven ook niet het massale gevoel van een all inclusive. Bediening is heel erg vriendelijk. Zeker een aanrader!!

Het hotel is aan de oudere kant en wordt slecht onderhouden. Personeel is heel lui en je moet heel veel geduld hebben. Dit is niet enkel in het hotel zo, maar overal op het hele eiland. Het ontbijt kun je buiten eten, maar je moet het eten in een gesloten kamer (aparte in en uitgang) gaan halen. Al het eten ligt in grote ijzeren bakken. De hele kamer is vrij vies. De bedden in de kamers zijn wat aan de harde kant en het water komt amper uit de douche. Internet is heel onstabiel.