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Beoordelingen van InterContinental Cartagena De Indias, an IHG Hotel

4 out of 5
InterContinental Cartagena De Indias, an IHG Hotel
Bocagrande Carrera 1 No. 5-01, Cartagena, Bolivar

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 690 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 185 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 47 van 1002 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Eric

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goed gelegen, mooi hotel. Bar beneden en bar boven waren gesloten. Personeel aan decbalie was uitstekend en vriendelijk. In restaurant en buitenbar was de bediening wisselvallig
5 nachten verbleven in april 2022
Reactie van Andrea Ayola op 18 apr 2022
Dear Eric, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 – Uitstekend

Cornelis, Scherpenzeel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exelent service Nice people Nice pool and exelent food they do there best to make you feel good
7 nachten verbleven in januari 2022
Reactie van Andrea Ayola op 20 jan 2022
Dear Carnelis,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and few steps away from the beach. Awesome stay, we will be back soon.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Fernanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel! D
7 nachten verbleven in mei 2024
Reactie van Marbelis Sandoval op 28 mei 2024
Dear FernandaThank you for taking the time to rate your experience at our hotel. We are glad you had an excellent stay and look forward to welcoming you back next time to continue to inspire the incredible. Sincerely, Marbelis SandovalGuest Relations Coordinator.

10/10 – Uitstekend

Llaney Garcia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First time in Cartagena Colombia - we enjoyed our family trip to the fullest. Big shout out to Victor our transportation person. Special thanks to Fabian & Cristian the bartenders at the pool area. We will definitely stay here again. Everyone was very polite and helpful.
7 nachten verbleven in mei 2024
Reactie van Marbelis Sandoval op 28 mei 2024
Dear Llaney.On behalf of the entire team of the InterContinental Cartagena de Indias Hotel, we would like to sincerely thank you for sharing your experience with us. Your comments are very valuable to us and we appreciate very much that you took the time to post it. We will be sure to share them with the entire team, especially to Victor, Fabian and Cristian who highlighted your stay positively.We look forward to welcoming you and your family at a future opportunity to continue to inspire the incredible.Sincerely,Marbelis SandovalGuest Relations Coordinator

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Marbelis Sandoval op 26 mei 2024
Dear Ms. JenniferThank you for taking the time to rate your experience at our hotel. We are glad you had an excellent stay and look forward to welcoming you back next time to continue to inspire the incredible. Sincerely,Marbelis SandovalGuest Relations

10/10 – Uitstekend

Kishan

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Everything was 5 stars
3 nachten verbleven in mei 2024
Reactie van Keilin Sanchez (Guest Relation Coordinator) op 23 mei 2024
Dear KishanThank you for taking your time to share with us your experience at our property. We hope you come back soon!!Best regards,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

CHARLES

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
However The WiFi is very poor extremely bad for business. I was planning on coming back for business and staying 5 days in October 2024 but I think I will stay somewhere else next
2 nachten verbleven in mei 2024
Reactie van Keilin Sanchez (Guest Relation Coordinator) op 23 mei 2024
Dear Mr. CharlesWe are pleased to know that you enjoyed the hotel facilities, we regret what happened with the access to our internet, we would have loved that you had told us during your stay to provide personalized assistance with our system staff. However, if there is anything we can do for you, please do not hesitate to contact us.Best regards,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Shanell

Reisde met een groep
This property was the best choice. The location was perfect for me. The location although outside the walled city where a lot of excitement happens. However i rather stay in a great area and travel daily to the party area and back to peace. It was directly across from the beach which was also a highlight for me. The staff was superb. Kailein at the front desk and also the in the concierge DANIELLA were very helpful with our hotel stay and recommendations for excursions and she was also at the front desk and they both really assisted us. Definitely going back and staying there on my trip back there.
4 nachten verbleven in mei 2024
Reactie van Keilin Sanchez (Guest Relation Coordinator) op 23 mei 2024
Dear Mrs ShanellThank you so much for your recent stay at InterContinental Cartagena hotel and for taking the time to tell us about your experience. We are pleased to hear you enjoyed your stay with us and that you received a good service offered by our staff who provided you the best recommendations, especially Daniella and Keilin. We use feedback as yours to continuously delivering the best in class service. Thank you again for your comment and we hope that you will give us the opportunity to serve you again to provide you the warmest attention,Sincerely,Keilin SanchezGuest Relation Coordinator

6/10 – Redelijk

Bryan

Positief: Personeel en service
6 nachten verbleven in april 2024
Reactie van Keilin Sanchez (Guest Relation Coordinator) op 20 mei 2024
Estimado Sr. BryanLe agradecemos por tomarse el tiempo de claificar el servicio ofrecido por el hotel. Lamentamos que no hayamos cumplido con sus expectativas, nos gutaría tener más información al respecto y así poder mejorar nuestro servicio, de esta forma, poder hacerlo sentir en casa en su proxima estadía.Cordialmente,Keilin SanchezGuest Relation Coordinator

8/10 – Goed

Alicia

Positief: Netheid
The area surrounding the hotel could be better
3 nachten verbleven in mei 2024
Reactie van Marbelis Sandoval op 18 mei 2024
Dear Ms. Alicia,Thank you for taking the time to provide your feedback about your experience at InterContinental Cartagena Hotel.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly at 6056424250 or marbelis.sandoval@ihg.com.Sincerely,Marbelis SandovalGuest relations coordinator

10/10 – Uitstekend

mariana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo muy hermoso y cómodo
2 nachten verbleven in mei 2024
Reactie van Marbelis Sandoval op 14 mei 2024
Dear Ms. MarianaThank you for taking the time to rate us, your comments are very important to us.We are pleased to know that you had an unforgettable stay and we hope to have you in a next opportunity to provide you with the warmest service. At InterContinental cartagena hotel we inspire the incredible.Sincerely,Marbelis SandovalGuest Relations

10/10 – Uitstekend

Chris

5 nachten verbleven in mei 2024

10/10 – Uitstekend

Arturo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just need to replace top water shower, the rest was excellent
4 nachten verbleven in mei 2024
Reactie van Marbelis Sandoval op 8 mei 2024
Dear Arturo. Thank you for taking the time to tell us about your experience at InterContinental CARTAGENA DE INDIAS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Marbelis Sandoval.Guest Relations Coordinator.

10/10 – Uitstekend

Andrea, Coral Gables

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
El hotel es excepcional. Tiene un gran servicio vista panorámica del mar y de la ciudad que permite descansar y estar a la vez conectado. Un gran spa. Aunque no tiene playa, la piscina está muy bien diseñada para sentirse cómodo.
1 nacht verbleven in mei 2024
Reactie van Marbelis Sandoval op 8 mei 2024
Estimada Sra. Andrea,Gracias por tomarse el tiempo para calificarnos, sus comentarios son muy importantes para nosotros, nos llena de alegría que haya disfrutado al máximo de nuestras facilidades como lo son el spa y la piscina. Esperamos recibirla en una próxima oportunidad para continuar brindándole ese servicio excepcional que nos caracteriza. Cordialmente,Marbelis SandovalGuest Relations

10/10 – Uitstekend

Ahmad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convient
5 nachten verbleven in mei 2024
Reactie van Marbelis Sandoval op 8 mei 2024
Dear Ahmad, Thank you for taking the time to rate us, your comments are very important to us.We are pleased to know that you had an unforgettable stay, we hope to welcome you back in the future.Sincerely,Marbelis SandovalGuest Relations

2/10 – Ontzettend slecht

carol natalia

2 nachten verbleven in maart 2024
Reactie van Keilin Sanchez (Guest Relation Coordinator) op 23 mei 2024
Estimada Sra. CarolLe agradecemos por tomarse el tiempo de calificar su experiencia en nuestra propiedad, lamentamos no haber cumplido con sus expectativas, si podemos hacer algo por usted no dude en contactarnos.Cordialmente,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Helen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice nice nice hotel. Nice view, everything was super clean. Loved the pool , the bar everything.
3 nachten verbleven in april 2024
Reactie van Keilin Sanchez op 2 mei 2024
Dear HelenThank you for choosing us, this is always going to be your house in Cartagena.Best regards,Keilin SanchezGuest Relation Coordinator

8/10 – Goed

Omar

5 nachten verbleven in april 2024
Reactie van Marbelis Sandoval op 18 mei 2024
Dear Mr. Al Braiki.We thank you for choosing the InterContinental Cartagena hotel for your visit to this magical city.Thank you for taking the time to rate your experience at our hotel, we look forward to welcoming you back next time to continue to inspire the incredible.Sincerely,Marbelis SandovalGuest Relations Coordinator

10/10 – Uitstekend

Nara

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is amazing and very welcoming! Hotel is clean and cozy! We loved the pool and views!
3 nachten verbleven in april 2024
Reactie van Keilin Sanchez op 28 apr 2024
Dear NaraThank you for rating our hotel , we are pleased to know that our team members inspired you a incredible stay. Thank you for choosing us!!Best regards,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Ayika, Mesquite

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a nice stay. No complaints!
4 nachten verbleven in april 2024
Reactie van Keilin Sanchez op 28 apr 2024
Dear AyikaWe are pleased to know that our service met your expectation, thank you for choosing us and we hope you come back soon!!Best regards,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Luz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La playa, demasiado acoso, por parte de vendedores y masajistas...sabemos que las personas tienen que trabajar pero ya fué demasiado....lo siento por mi comentario
7 nachten verbleven in april 2024
Reactie van Keilin Sanchez op 28 apr 2024
Estimada Sra LuzLe agradecemos por tomarse el tiempo de calificar su experiencia en nuestro hotel. Para nosotros su opinión es muy importante, aunque por ser entidad privada no tenemos incidencia en áreas públicas y protegidas como las playas de la ciudad de Cartagena, le agradecemos por compartir su experiencia.Cordialmente,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Ricardo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing to say bad about this property. Great customer service, food and amenities. Everyone on staff are well trained and polite. Give my props to the management team for keeping this hotel in great shape and hiring top talent. The lounge is worth every penny as it had great varieties and different snacks everyday in happy hour. I will give this hotel 5 stars.
6 nachten verbleven in april 2024
Reactie van Marbelis Sandoval op 25 apr 2024
Dear Ricardo. Thank you for your glowing review! We're delighted to hear that you had such a fantastic experience at our property. It's wonderful to know that you appreciated our top-notch customer service, delicious food options, and well-maintained amenities.We'll be sure to pass along your compliments to our management team and staff members for their dedication to providing exceptional service.Sincerely,Marbelis SandovalGuest Relations Coordinator

10/10 – Uitstekend

michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that the beach was right in front and some local bars are great. I didn't like some of the dirty windows and glass, really hard to take a good photo of the amazing view.
5 nachten verbleven in april 2024
Reactie van Marbelis Sandoval op 25 apr 2024
Thank you for your feedback! We're glad to hear that you enjoyed the convenience of having the beach right in front of the hotel and that you found the local bars to be great.We apologize for any inconvenience caused by the dirty windows and glass obstructing your view and making it difficult to capture photos. Please rest assured that we take cleanliness seriously, and we will address this issue promptly to ensure that all our guests can fully enjoy the stunning views our location has to offer.Your feedback is invaluable to us as we continuously strive to improve our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Sincerely, Marbelis SandovalGuest Relations

10/10 – Uitstekend

Fred Martin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Room and Ocean View... Pleasant and helpful staff.
4 nachten verbleven in april 2024
Reactie van Keilin Sanchez op 19 apr 2024
Dear Mr. MartinWe are pleased to know that our service met your expectation. Thank you for choosing us and we hope you come back soon.Best regards,Keilin SanchezGuest Relation Coordinator

8/10 – Goed

jose

3 nachten verbleven in februari 2024
Reactie van Marbelis Sandoval op 14 mei 2024
Dear Mr. Quiñones,Thank you for taking the time to rate us, your comments are very important to us.We are pleased to know that you had an unforgettable stay and we hope to have you in a next opportunity to provide you with the warmest service. At InterContinental cartagena hotel we inspire the incredible.Sincerely,Marbelis Sandoval Guest Relations

6/10 – Redelijk

Ryan Dean

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
The property is a little out dated and could use some tlc. Overall, it was a good start. Cleanliness: the shower had a lot of mildew and soap scum, especially the floor. Showered in flip flops. The windows were very dirty so it made it kind of hard to truly enjoy the ocean view. Overall: Toilet seat was a replacement and the not the correct size. The safe was very tough to work and none of the instructions were applicable. The sheets were just laid over the comforter and the mattress so they rolled up and down at night time. Refrigerator stopped working on day 2. The pool had a section under construction but you could still enjoy the pool. It had a lot of tiles missing and you can tell it hadn’t really been updated or maintained in a while. The location was great, but the vendors on the beach can be a bit over bearing. It was tough to enjoy the beach without being bothered. It would be nice if the hotel had its own beach chairs, etc. If you could enjoy the beach without being constantly haggled, this location would be perfect. If you intend to spend some time in the more historic area, we would recommend to stay in a boutique hotel and/or at one of the islands.
3 nachten verbleven in april 2024
Reactie van Keilin Sanchez op 19 apr 2024
Dear Mr. Ryan Thank you for taking the time to tell us about your experience at InterContinental CARTAGENA DE INDIAS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regards,Keilin SanchezGuest Relation Coordinator

8/10 – Goed

marvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall property was great. I celebrated my birthday and was pleasantly surprised returning to a cake with a written card to celebrate my special day. It was thoughtful and very much appreciated. Lots of pros I like about the property. Staff overall was amazing. Just wish they weren’t rationing the wash cloths. After repeated request it would still be rationed. Just didn’t make sense. But did not make it ruined my stay. Overall a 8/10
3 nachten verbleven in maart 2024
Reactie van Keilin Sanchez op 18 apr 2024
Dear Mr MarvinWe are pleased to know that you enjoy your stay with us. We work every day to inspire the incredible to our guest, and of course your birthday is not the exception. Take in account the the opportunities to improvements that you mentions are valuable to us, and let us to offer a better service in your next stay.Best regards,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Wendy Cristal Andrade

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es bueno
5 nachten verbleven in april 2024
Reactie van Keilin Sanchez op 16 apr 2024
Estimada Sra. WendyNos complace saber que el servicio ofrecido cumplió con sus expectativas y disfrutó de su estadía con nosotros. Le agardacemos por elegirnos y esperamos que regrese pronto.Cordilamente,Keilin SanchezGuest Relation Coordiantor

10/10 – Uitstekend

Kyla

2 nachten verbleven in april 2024
Reactie van Marbelis Sandoval op 5 mei 2024
Dear Ms. KylaThank you very much for taking the time to leave us such an excellent rating! We are very happy to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and receiving your great rating motivates us even more. We look forward to welcoming you back very soon!Sincerely,Marbelis SandovalGuest Relation Coordinator.

10/10 – Uitstekend

Gordana, Santa Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was so glad we chose this hotel. Location was great, walked across the street to access a beach. Hotel is modern and well appointed . Spa services are great. Food is excellent. Most of all people are helpful and very friendly. If we come again, we will stay here.
5 nachten verbleven in april 2024
Reactie van Keilin Sanchez op 11 apr 2024
Dear GordanaWe are pleased to know that the service provide by the hotel met your expectations, thank you for choosing us and we hope you come back soon.Best regards,Keilin SanchezGuest Relation Coordinator

8/10 – Goed

Janelli

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
El baño no muy limpio.
3 nachten verbleven in maart 2024
Reactie van Keilin Sanchez op 11 apr 2024
Estimada Sra. JanelliLe agradecemos por habernos elegido, nos complace saber que el servicio ofrecido cumplió con sus expectativas especialmente la limpieza. Esperamos que regrese pronto.Cordialmente,Keilin SanchezGuest Relation Coordinator

8/10 – Goed

heriberto garcia

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Servicio lento sobretodo en lapisina Bonito hotel en general,las habitaciones grandes y cómodas,muy buena calidad de comida. Buen servicio en general Gimnasio falta de mantenimiento
2 nachten verbleven in april 2024
Reactie van Marbelis Sandoval op 8 apr 2024
Estimado Sr. Garcia.Gracias por tomarse el tiempo para contarnos sobre su experiencia en InterContinental CARTAGENA DE INDIAS. Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.CordialmenteMarbelis SandovalGuest Relations

10/10 – Uitstekend

Raheemot

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome
5 nachten verbleven in februari 2024
Reactie van Keilin Sanchez (Guest Relation Coordinator) op 7 apr 2024
Dear Mr. RaheemotThank you for taking your time to rate our hotel service. We hope you come back soon.Best regards,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Tatiana

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and facilities. Loved everything about this hotel. Will definitely come back!
6 nachten verbleven in maart 2024
Reactie van Marbelis Sandoval op 5 apr 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and appreciated our location and facilities. We look forward to welcoming you back on your next visit!Sincerely,Marbelis SandovalGuest Relations

10/10 – Uitstekend

Ana Luisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicación
3 nachten verbleven in maart 2024
Reactie van Marbelis Sandoval op 5 apr 2024
Estimada Sra. Ana Luisa Gracias por tomarse el tiempo para calificarnos, sus comentarios son muy importantes para nosotros.Nos complace saber que tuvo usted una estadía inolvidable, esperamos tenerla en una próxima oportunidad.Cordialmente,Marbelis SandovalGuest Relations

10/10 – Uitstekend

Angelica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent!
4 nachten verbleven in maart 2024
Reactie van Marbelis Sandoval op 4 apr 2024
Thank you so much for your recent stay at InterContinental Cartagena hotel and for taking the time to tell us about your experience. We are pleased to hear you enjoyed your stay with us. We look forward to welcome you back soon.Sincerely,Marbelis SandovalGuest Relatios

10/10 – Uitstekend

Sunil

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel stay was good. All the staff were welcoming. Only few staff spoke English, mainly at the lobby but otherwise the place was clean, well maintained, courteous, had good restaurant and had easy transportation. I would recommend this place for sure!
6 nachten verbleven in maart 2024
Reactie van Keilin Sanchez op 3 apr 2024
Dear SunilIt is a pleasure for us to know that our staff provide you a high quality service and inspire you the incredible. We are looking forward to your return.Best regards,Keilim SanchezGuest Relation Coorindator

8/10 – Goed

Sereivuth

3 nachten verbleven in maart 2024
Reactie van Guest Relations Coordinator op 23 apr 2024
Dear Mr. EangThank you for taking the time to rate us, your comments are very important to us. We are pleased to know that your stay was wonderful, we hope to have you soon in this your home, the InterContinental Hotel.Cordially yours,Marbelis SandovalGuest Relations Coordinator

8/10 – Goed

oerjan

7 nachten verbleven in maart 2024
Reactie van Marbelis Sandoval op 23 apr 2024
Dear Mr. JohannessenThank you for taking the time to rate us, your comments are very important to us. We are pleased to know that your stay was wonderful, we hope to have you soon in this your home, the InterContinental Hotel.Cordially yours,Marbelis SandovalGuest Relations Coordinator

10/10 – Uitstekend

carol natalia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Keilin Sanchez op 3 apr 2024
Estimada Sra. NataliaLe agradecemos por tomarse el tiempo de calificar su experiencia en nuestro hotel, es un placer para nosotros haber cumplido con sus expectativas e inspirar momentos increíbles.Cordialmente,Keilin Sanchez

10/10 – Uitstekend

Nathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Keilin Sanchez op 3 apr 2024
Estimado NathanLe agradecemos por tomarse el tiempo de calificar su experiencia en nuestro hotel, es un placer para nosotros haber cumplido con sus expectativas e inspirar momentos increíbles.Cordialmente,Keilin Sanchez

10/10 – Uitstekend

Yusuan

4 nachten verbleven in maart 2024
Reactie van Keilin Sanchez op 19 apr 2024
Dear YusuanThank you for rating your experience in our hotel, we hope you come back soon!!Best rgards,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Rudolph, Denver

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was well cared for, maintained and service was impeccable. Needs more dining options
5 nachten verbleven in maart 2024
Reactie van Keilin Sanchez op 31 mrt 2024
Dearl RudolphWe are pleased to know that you enjoy your stay in our property. Your comments are very valuable to us, thank you for choosing us.Best regards,Keilin SanchezGuest Relation Coordinator

10/10 – Uitstekend

Silvia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property don’t has a private beach .
4 nachten verbleven in maart 2024
Reactie van Andrea Ayola op 27 mrt 2024
Dear Silvia, Thank you for taking the time to rate our service, we apologize for the inconveniences you faced during your stay, as that is not up to our normal standards, We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

8/10 – Goed

JERONIMO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Inseguridad en el área de la playa, justo frente al hotel. Muchas personas engañan a timando a visitantes extranjeros. El gobierno de la ciudad debe establecer mejores controles.
3 nachten verbleven in maart 2024
Reactie van Andrea Ayola op 27 mrt 2024
Buen día Estimado Huesped, Gracias por tomarse el tiempo de dejarnos su mensaje; sus comentarios son muy importantes para nosotros. Nos disculpamos por los inconvenientes que enfrento durante su estadía, esperamos que nos visite nuevamente para darle nuestro verdadero nivel de servicio.

2/10 – Ontzettend slecht

RuyC', Council bluffs

1 nacht verbleven in maart 2024
Reactie van Keilin Sanchez op 15 apr 2024
Dear Mr. RuyWe regret that our service did not meet your expectation, we are working every day to provide the high quality of hospitality, and if you give us the opportunity we will work hard to improve your experience next time. Thank you for choosing us!!!Best regards,Keilin SanchezGuest Relation Coordinator

6/10 – Redelijk

Tandia

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Beautiful property and good location that is close enough to the main attractions and restaurants. Main issue was housekeeping. We had to strip the bed in order for the sheets to be changed and needed to request towels everyday.
6 nachten verbleven in maart 2024
Reactie van Andrea Ayola op 16 mrt 2024
Dear Tandia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 – Goed

Amber

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
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4 nachten verbleven in maart 2024
Reactie van Andrea Ayola op 16 mrt 2024
Dear Amber, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 – Uitstekend

Rolando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
3 nachten verbleven in maart 2024
Reactie van Andrea Ayola op 15 mrt 2024
Dear Rolando, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.